Most people associate First Convenience Bank with transient banking, or second chance accounts, and…read moreI get that. However, this bank.means so much more to me. When I left the farm and hit the highway for the big city of Denton back in 2005, I was "Mr. Low Credit No Credit." I needed a bank account for this strange, new world, and 1st CB came through. Today, so many years later, I could bank somewhere else, but I would rather not. It is, as it's name suggests, convenient. They have 7 days a week hours, and even most holidays. They may not be open before work, but they are open well after. It's so wonderful knowing that I can bank at times that are conducive to work. Particularly, this location has a wonderful staff from management to the tellers, I haven't a single negative thing to say.

Helpful staff with friendly attitude. I am their customer for more than 8 years, very happy and…read moresatisfied.

I called in 10 minutes before they closed to refinance my loan. Chelsea the store manager was…read moreextremely friendly and helpful in getting me taken care of. She stayed on the phone with me even past store hours to make sure everything went through. I am very appreciative of her efforts!

The manager at this place horrible. People skills are super bad and can't get people payment…read morestraight. No training.

My story is probably far too long for this site, so I'll try to keep it brief…read more After being in contact with Prime Lending mortgage broker for more than a year and having explained to Him very plainly from day one what we needed, Prime Lending dropped our loan and lefy us high and dry just two days prior to our scheduled closing. Our closing was scheduled and we had already signed the final Closing Disclosure document. We had a place and time all set up to close. We are relocating to AL from TX. so the legistics of our move are outrageous. We needed to be able to buy a house in AL before we'd be able to s4ell our house in TX as we needed to empty our TX house and replace carpets before I could put it on the market. We rented a bunch of PODS and had all our house packed up into PODS and moved to storage. When we were told all systems were go for the Friday closing (2/24/23), I made the 650 mile by treck, towing a trailer of my own behind a UHaul, all the way to Alabama. Before I even arrived I was being told that our closing would not happen. Why you ask? Because two days before the closing the loan officer called me claiming he needed me to produce a lease on our TX house saying I was leasing it out. I told him, as he knew, and as we had told him nimerous times, that we had no intention of leasing our house. He said, "Yeah, yeah, that's fine. I just need you to produce a lease and have a friend sign it saying that you are leasing it." Knowing this is credit fraud, I declined. He NEVER said in the more than one year we had been in contct with him prior to this deal that such a measure might or would be necessary. He NEVER said during this call that a signed lease was required for us to close on our current loan. In the end, he suddenly claimed that we needed to shift away from the loan product we were supposed to close on that Friday and convert to an FHA loan instead. He claimed it would save us money and require less down, etc, etc. So why did he not just do this from day one as this would have been far closer to what I asked for from day one. Well, as it happens, FHA will not approve us as I am disabled and my partner had been out of work for more than a year and had only just started his new position in Huntsville AL. He (my partner) has worked in the same industry for more than 25 years and had a job offer letter outlining his salary, etc., but FHA has a hard rule that anyone out of work for more than 6 months must then work at least 6 months at a new job before they would consider the applicant stably employed. So now the loan officer, a Terry Fann, claimed he needed to switch us over to an USDA loan. Long story short, the USDA has even STRICTER requirements for anyone out of work 6 months or more, requiring they be newly employed ar least one year before they would consider them stably employed. So now we are left with no loan. No cloasing. All our stuff, and I do mean ALL OUR STUFF, is in PODS and we have noweger to have those PODS delivered. We now will have to pay $2000 a month just for the POD storage!!!!!!!!! We're lcing in a camper at a campground while we try to do all we can to fix this situation. PRIME LENDING left us high and dry. Had the loan broker asked me about or made clear any og the issues which he brought up two days before closing, we would have told him then that we could not do that. We might have been able to arrange to do our relocation differently and I could have remained in Dallas at our house until such time as we were able to make some kind of arrangement in Alabama for housing. Mind you, we're moving a 4 bedroom, 2 bath house! Whatever you do, AVOID THIS COMPANY!!!!!!!!!!!!! Prime Lending has caused us so much stress and expense it will probably take us a year or two to financially recover!!!!!!!!!!!!!!!! They also made a loan conyingent upon our agreeing to commit an illegal act or mortgage fraud!

Being a first-time homebuyer, I highly recommend Christina and her team. They took care of…read moreeverything for me and made my transaction less stressful. Not only that, but she informed me about programs I never knew existed and literally saved me THOUSANDS of dollars. I couldn't be more thankful for this amazing team.

Worst ever. Consistently applies payments wrong and is unresponsive. As often as payments are mis…read moreapplied it seems like they are just trying to find ways to apply late fees and add interest to accounts. Branch hours are extremely inconvenient and they often are closed during normal business hours. Do not recommend

After more than 25 years with NCU I am leaving because of rude treatment by staff at the flower…read moremound location. I had both daughters and a granddaughter open accounts at NCU and we are all in the process of moving our accounts.

The Manager Quanda is very nice. Very clean inside. I was greeted by her as soon as i walked in…read more Her staff were very well dressed. She handled my account like a professional should. I had walked in to close my account. And she gave me all the benefits i was not aware of. I decided to keep it active. Thank you!

The atm has deposit slips but no option for deposit... No free standing atm either. This is new…read moreright? Smh

I had an issue with Zelle and I was told I needed to go to a Truist in person to resolve it…read more Frustrating as I was traveling, but I knew I was going to be in Arlington and saw there was one near my hotel. I called in advance to make sure I could do what I needed at this branch and they said yes. Upon arrival at my hotel, I dropped my bags and took an Uber straight to Truist. I walked in and was immediately greeted and after I explained what I needed to get done, they had me take a seat and wait. A few minutes later, I was beckoned to a desk, I was warmly greeted and I told her what I needed to get done, She quickly looked up my account, made a phone call, looked at my ID, and voila! Problem solved and my Zelle was back in order. Total time in the bank was less than 10 minutes. Great and friendly service at this branch!

Nice people but wish they could discuss things on your account without needing a photo ID…read more I came to see them today and had a photo of my ID, social security number, even the truck I was there to discuss was with me but they couldn't talk to me about my vehicles loan because I left my drivers license at home. Seems kinda lame

I obtained an auto loan in May 2023 from First Guaranty Bank in Denton, Texas, and recently…read morediscovered that in January 2024 the bank started using a faulty system for applying P & I to the balance, resulting in systematic overcharging pattern. If this occurred to my account, it also occurred to other accounts as well. Dispute has been filed, as well as complaints to regulatory agencies. Avoid this bank.

I started banking with them when they were still synergy bank, they are now first guaranty bank in…read morethe same location. My aunt banks here and is the one who suggested this bank. It's a small branch with few/zero atms in most places but the customer service inside the branch is nice. I've always received top notch, personalized service at the garland location.