Poor customer service! Came here a few weeks ago because we got a groupon. When we arrived, we were not greeted much, and shortly we were brought to the room. No instructions were said, we were expected to know what to do and change. She did not introduced herself nor say what she was about to do or put on me, in terms of massage oil or cream. She massaged me very quickly like she was in a rush and did not use any effort at all. My friend went with me in the same room and felt the same too. After the massage, they disappeared and never appeared again as if they were in a hurry. I would strongly not recommend this spa place! Even though it is a deal, I feel that I would want a refund. read more

BBS Wellness - Couple massage room - Massage Near Me - Scarborough, Ontario

Follow Yelpers please let me provide this disclaimer before hand: I do not go to massage places often this was my experience today with no bias as I haven't read any previous reviews...yet. My lovely wife decided that she wanted to do a couples massage and was recommended by a friend to go here for the 'inexpensive' cost. Additionally as our workplaces cover the total cost of a RMT licensed massage; based on her friends recommendation of we decided to go. As far as environment and ambiance not a ton of bells and whistles here. There is a nail salon set up in the front along with a couple of hooks to hang up your jacket but I wouldn't hang my jacket up there as it's by the door and would be easily stolen. A person who appeared to work there seemed to be hanging around and didn't look up when we entered the store. Someone else ran in frantically within a few minutes and asked who we were and if we had an appointment (we did). After a 5 step walk to a room we were advised to change and lie on the tables. Two massage therapists proceeded to walk in promptly and asked what we wanted to have done as this business gives you the option to change what you originally had booked. Wife had aromatherapy and I selected a full body massage which I would later regret. We were both asked if there were areas that we needed to be focused on I said right side of my back and my wife said lower back. Can I let you know that neither therapist focused on the areas requested? Then began probably the more interesting 60 min of my life... The massage therapist proceeded to pull my boxers down lower to the point where my bare behind was exposed. Having had a couple massages in my lifetime previously I wasn't sure if this this was a bit out of the norm however I figured this was just to get to my lower back. I quickly found out that wasn't a case. I attempted several times to pull up my boxers up and the therapist wasn't taking the non-verbal hint. The only reason I didn't make up a fuss was due to the shock of it all. After 20 minutes of a very interesting..butt massage the rest of the massage went decently...except the part where her knee was massaging my head and her fingers were in my ears massaging my temples (It just didn't seem normal to me) The warm towel to wipe away the oils used were decent, nothing spectacular. HOWEVER when it was over and put back on my clothes I felt like I was walking on clouds Thus I felt so conflicted: the way the massage was preformed left me feeling great however the techniques used were so questionable. Side note it was 80 dollars for the hour per person without a groupon but this may be holiday pricing Conclusively I can't say I would go back on my own just because of how I felt from a comfort standpoint BUT if I was in a pinch and in discomfort I would grin my teeth and bare it, as its 110 dollars less than most places downtown. Personally I would rate this place 2.5 stars outta 5 BUT #yelp doesn't allow for half marks sadly. I don't think this place is as bad as the 1 star rating I saw on the page but this is still no #ElmwoodSpa which is my top end standard of massage parlors I've attended read more

Came for mani-pedi walk-ins with a friend so there was only one manicurist, Sarah. The place was small but we didn't mind as we were able to carry conversation without yelling across the room. The receptionist Jenny was friendly, but her & Sarah were pretty insistent on upgrading to gel mani-pedis, even though I repeatedly told them we weren't interested. When some of my nails accidentally hit the outside of the UV light, Sarah re-did them with no complaint. Overall, Sarah did a great job at an affordable price of $45! The spa's good service was also reflected by two ladies who walked in while we were finishing up (one for Brazilian waxing, the other for nails) and it was evident that they were satisfied regulars. Definitely worth a try! **Spa is located in a small plaza with 3-4 other spas/salons. Make sure the sign says "Bbs Wellness" with a neon light sign "NAILS" in the far right corner! read more

I went here for a package that I found. It included a 60 minute massage, a facial, eye mask, eye brow shaping and mani pedi. it's called head to toe restoration which is on their website. I arrived and the place was quite busy. Parking is hard to find in that plaza! I started with the massage which was great. Can't recall the lady's name but she did a great job. I then had the facial, which is a complete waste of time. They wash your face, but they apparently do not remove eye makeup even when they do the eye mask?!?! anyway they rubbed some lotion on your face, put on a clay mask, and come back when it is dry. Then it was over this is what they call the facial. They also put 2 small cotton pads on my eyes while the mask was drying, this is what they call the eye mask! She then PLUCKED my eyebrows in dark (same room as massage). she only plucked out a few from each side and that is your eyebrow shaping! The mani pedi was nothing special, small selection on colours. One thing I found strange was that the staff kept on leaving and then coming back. At one point when my nails were drying I was the only person in the salon! All the staff had left. I then had to call the number for the salon and one of the girls came back in. WTF? i don't know if maybe they live in the area and go home but it is unacceptable to just leave the salon like that. please don't waste your time or money on this place. read more

DO NOT GO THERE! Do not believe the pictures, it is a misrepresentation of what this place looks like. I went there yesterday for a brazilian waxing, purchased from a groupon. I researched and trusted the other reviews that said this place was clean and efficient. OMG, it is not. I was put in the smallest room ever and there was a hair on the bed. I then asked to be moved. The spa, I use the terms loosely - is a nail place with add on rooms. It's very hot and cramped. I was put in a second room that was meant for massages - the bed was used - the linens were not changed. I was told to get ready and put my head at the foot of the table. There was a pillow in the middle of my back, my head dropping awkwardly backwards. My comfort was not considered. I was close to leaving but am going on a trip and needed this done. As soon as she started waxing, I wasn't letting her near my sensitives parts and said to just do a bikini. It hurt and I've been getting waxed for over 10 years, this should not have hurt. I asked to have two patches on my thigh waxed as well - she smears the wax all of my thigh and rips! I thought I'd pass out - it hurt so much. I said that's enough and was so upset I couldn't vocalize it or I'd be too upset in front of everyone. I'm not good at doing that. Today my thigh is badly bruised - purple bruising. My bikini line is still very red and my shower today hurt. PLEASE do not go there! It's a horrible horrible place. It's a cheap nail place masquerading as a spa. Don't be fooled by the pictures. In this case you really do get what you pay for, read more

I went here recently with a friend because we had purchased a LivingSocial Deal online. It was $39 for a 30 min body heat wrap and your choice of a 60 min Swedish Massage or a 90 min Aromatherapy or 90 min Hot Stone Massage. We made our appointment about a week and half in advance, no problem. We showed up to our appointment and no one was there. I mean there wasn't anyone in the spa at all. I walked around looking for someone and then decided to call the spa to see if someone would answer, They did answer and came back to the spa (I'm not sure where they had been, but not far) The girl at the desk was unaware of our standing appointment but was able to accommodate us anyways. I asked for a hot stone massage 90 min and the girl told me the massage was 60 min and heat wrap 30 min for a total of 1.5 hours. This is not what the deal said and I had it in my hand to show her. There was a bit of language issue with her and I so I decided to just drop it and start my massage. Then she informs me that the hot stone massage is an additional $10 charge. There was no mention of this on the website or on my print out. So needless to say I was pretty annoyed by this time but just wanted to start my massage and relax. The lady who massaged me was very nice and did a pretty descent massage. My only critique was that she was very fast and it was not slow and relaxing. It felt like she was rushing a little (my friend said the same thing about her massage) but overall a satisfactory massage. The girl at the front desk came in during my massage to talk to the lady who was massaging me and they started chatting for a couple moments which was annoying. I usually go to RMT type clinics so maybe this is all normal for this type of spa but it wasn't for me. I won't be back and it wasn't worth the money (even though it was a deal). read more

I went here to redeem my massage Groupon voucher. This place is small and clean. My masseuse could have added more pressure (I didn't get her name) it was suppose to be a deep tissue massage but it felt fairly light. The receptionist here is very sweet and polite. read more

Its good value for money. Massage therapist was awesome. She was really nice.Nice way to de-stress. I purchased the aromatherpay massage service through groupon for $ 39.00 per hour. On the whole, it was very good. read more

Do not spend your money here! Terrible service and my shellac nails started chipping 4 days! Don't go here! read more

I got the $79 deal from Groupon. My experience is almost the same as the one above. The massage was decent and that's about it. The Massage therapist kept the door half opened (while I'm completely naked and covered with a blanket!) during the treatment and kept on having on and off conversations with the other staffs. Also, she left the room twice for a short period of time (less than 2 mins) without any notice and the receptionist interrupted us at multiple times.. The facial was okay, nothing special about. The pedicure 'spa' was a joke. It lasted less than 15 minutes and she rushed me to leave before another customer came early. read more

Discover this place through groupon and had been coming back ever since for their awesome massage. I think the owner own both BBWellness and MDHealth next door since most of the masseur walk over from MDHealth. The massage here are mostly deep tissue and therapeutic, so don't expect a leisurely massage. Yeah, language barriers is the norm but overall my masseur,Jesse expertly guessed my problematic back within a few knead. Some even advise some posture adjustment or yoga pose to relieve muscle strain. Caring expert anyone? read more

Horrible customer service experience!!! I had an appointment for a manicure pedicure in march 2013. i purchased the promo from groupon. I was unable to attend due to an unforeseen and unexpected illness . Due to my illness I was unable to attend my appointment and because of the disoriented state I was in I forgot to cancel my appointment with BBS wellness. I rec'd a phone call from BBS re missed appt on same date.. When I explained my circumstances they were unsympathetic, unaccommodating and rude. The person I spoke with did not care at all. She rudely told me that she would redeem the groupon and that if I wanted to reschedule the appointment they would charge me a $25 cancellation fee. Poor poor customer service. I would never recommend them to anyone. They displayed unprofessionalism. Groupon should not be promoting such vendors. Another major issue with them was that they were so unaccommodating when it came to scheduling. They refused to book a weekend appointment and only offered weekday appointments at times that cannot be met by people who have long after work commutes such as myself. I noticed immediately that they groupon was marked as redeemed which I did not do. I am assuming that as soon as they got off the phone with me they immediately redeemed the groupon.This level of unprofessionalism and horrible customer service is unacceptable.. read more

We were planning a special day out for the ladies and when we saw a Groupon for BBS Wellness which met our needs we contacted the company first to ensure they could accommodate all five of us at the same time. Upon confirmation we purchased five vouchers for a surprise birthday gift for our friend. Can you imagine our surprise when we called to book our spa day and were told they could not accommodate us? The woman who answered the phone argued that we had never called in advance, would not allow us to speak to a Manager or tell us when we could call back, and recommended for us to get a Groupon refund with no effort to even discuss how we might make this work. We were planning to drive for over two hours round trip for these services and I am so glad we did not! If the qualifications of their staff in any way resembles their customer service (or lack thereof) I am glad we are pursuing a refund. I would not recommend this business to anyone. The services they provide are supposed to be geared to female wellness and relaxation and given both telephone encounters with this business I would strongly encourage you to search for services elsewhere. read more

I went here recently with a groupon voucher of $79. It was a pretty good deal which made me buy it as they had boasted 60 min aromatherapy massage, 75 min advanced facial, eyebrow shaping and spa pedicure. I had a quick appointment schedule, and arrived on time. I had to wait but that was okay. Place was also neat. I was asked by a lady to come for the massage. Massage was the only good experience there. For eye brows, the lady got a plucker to remove my hair. And the worst part was the pedicure. In just 10 min she was done with my soaking and cleaning and started painting my nails so that she can make it to that 45 min pedicure time by putting my feet in the dryer. I felt so pathetic and asked if this is what they offer as a spa pedicure. All i can say is that i was not at all happy with the service they provided. Buying a voucher doesnt mean that we have to compromise on the services. I paid a lot more than what i got. This is for everyone who is a new comer and excited about their first spa experience. Think twice in using your voucher or check with them for a better service. I won't be back and it wasn't worth the money (even though it was a deal). read more

the worst customer service! the management charged our groupon even tho we did not receive any service. we requested females only and were told we were supposed to call ahead of time to book them after we were in the massage room. manager then rushed us out and said we could not reschedule it ? and forced us to pay additional taxes for no service? how does group on support these small highway robbery shops like this. unprofessional and rude people. do not go here even if it was for free!! read more