I have been trying to cancel my membership for a week now using the phone number on their website…read moreand all it does is ring and ring then it hangs up, guess I'll have to go in person

Went to rainbow car wash.in Brighton Usually go there with…read moreno problems. This time the whole front and back of my car is dirty.

I've been a regular customer for a couple of years! Always friendly service and I never feel like…read morethey are trying to over-sell me on items I didn't ask for during an oil change. They aren't pushy. If they make a mistake, they will do whatever it takes to make it right. Convenient location so I don't have to go into downtown Brighton on purpose. I recently had an issue with an oil change service I received but they actually called me to work it out and they reimbursed me for the issue. Great customer service!

Wow. They give you a free vacuum and inside wipe down with an oil change. How great is that?!? Also…read morefree water and dash wipes. Friendly service too. Got my oil changed and they did a good job. Prices are comparable to other places in the area. With the freebies and service, might as well make this your new spot!

Great value - nothing like a sparkling car wash to brighten your day. El Car Wash has every base…read morecovered. You pull up to the gate, it reads your tag, open & you're rolling to the front of the line. They bug spray your windshield and front grill area - then the thorough automated system goes to work. No need to tip a couple of guys with towels at the exit. A giant toweled roller crawls slowly across the entire car. Sparkling & bone dry. They also provide cabin fresheners and towelettes so you can wipe your dashboard. Solid price of $20.00 for unlimited washes per month.

I wanted to get my wife a year long pass to get her car washed. I drove my car up there so I didn't…read morehave her license plate to assign to the plan. I got her a gift card from EL Car Wash in the same amount as a year pass. We have since been there four times and they're unable to figure out how to take their own gift card and turn it into a year long pass for the same amount. They have repeatedly told management had to fix it and the manager had been on vacation twice and never contacted us despite promising he would call us twice. She can't even get her car washed now and it's filthy. Whatever you do, do not do anything that involves having to talk with management for this EL Car Wash. There are 30 car washes in Brighton. Go to a different one.

Worst car wash I have ever been too. "Touchless" should be renamed "WASHLESS". Seemed like it was…read moredoing random gestures to give the impression that it was attempting to wash. Was actually MORE dirty after the "wash". No dirt was removed and it added a residue plus water spots. I ended up hand washing and the water spots were still there. The only positive review was actually for a different car wash!

Deposited my money to realize the soap hose wasn't even connected to the brush but it was dripping…read morefrom a pipe in the ceiling. What a joke and a waste of money. I am done patronizing this car wash. I have hope for the new one being built just down the street.

My vehicle was undergoing warranty repairs, so I had a loaner Cadillac for an extended period of…read moretime. I pay monthly for the top-tier wash membership and have been a loyal member for nearly two years, even though I typically only use the wash about twice a month. I explained the situation to the manager at the Brighton location and asked if I could simply use my membership--or temporarily transfer it--to wash the loaner vehicle while mine was being repaired. He refused to make any accommodation. What bothered me even more than the refusal was the way I was treated. His demeanor was rude, dismissive, and condescending, with absolutely no sense of customer service. I left the Brighton location so frustrated that I was ready to cancel my membership altogether. Fortunately, I decided to stop at the White Lake location instead. The difference was night and day. The staff there listened, understood the situation, and helped me. They turned a very upset and disgruntled customer into one who decided to keep her membership. In my experience, the White Lake team has consistently been friendly, helpful, and customer-focused. I won't be returning to the Brighton location and will stick with White Lake from now on. That said, we sure could use a WhiteWater Express Car Wash in Milford!

My car side view mirror got damaged by the arm that lets you in and even though they have admitted…read morefault, they've yet to do anything to get it fixed. DO NOT use this place. It's horrible!

Wow they were really having problems today one person at the cubicle running back and forth doing…read moreone car at a time spraying it running back opening the gate for one car running back in spring one car doing this I waited about 10 to 15 minutes in line until I finally had to leave to go to the house barrel came back a couple hours later and it isn't much better this is the slowest car

Jax of Brighton is need of repairs badly. Wife got stuck when rail system shutdown. Many times the…read morebrushes are not working properly or not at all. Many missing wipers on wash equipment. Time for some tender loving care on the equipment.

I haven't had my car washed in probably six months or better and my parents live on Allen Road so…read moreit was a dirt ball. I was fully expecting to have to go through it again so I only picked the super wash, the $10 wash and I added the three dollar tire cleaner. I was shocked when I got out and saw that my "cherry chip" looked beautiful! Even the tires and the mudflaps or whatever you call them around the tires looked so clean. The best car wash I've had in ages! I did give them a one dollar tip as I came in and joked with them about not knowing what I was doing. Maybe that helped. Ha ha. Hope you enjoy the video I posted. LOL!

I purchased a coupon book of 10 washes. I used the last one in October. As I exited the car wash, I…read morenoticed that the blowers were not working. My car came out so wet that I had to use the wipers to see clear enough to drive around to the entrance to let them know that there was a problem. The attendant told me that they were aware that the blowers were broke, but said that the cars were still being dried ok. When I told (showed ) him that my car was NOT Even close to being dry, he just shrugged his shoulders.------no offer to return my coupon or offer to rewash when the blowers were working---they just continued to push cars through.----COMPLETE FAILURE!!!

Been trying to cancel my monthly since September. They have confirmed each month of cancellation…read moreeven accepted bank disputes but here it is 2026 and they are still trying to charge me!! Their car wash service is terrible. Poor prewash, rims don't get cleaned, dryers drag down my truck.... Scanners work 80% of the time. Hours are so-so. Don't waste your money!!!

I ended my membership online with them and of course it didn't go through(?) I kept my acct low so…read morethe charge wouldn't hit my acct. just in case. Well, I had to pay some bills and guess what hit my acct again the following 2 weeks? I called to get a credit to my acct. and talked to the manager, Simmie, and said Dave the owner would contact me. That hasn't happened yet.

they fucked up my car. they do not know how to deal with matte finish cars…read more i will not recommend this place for high value cars

Excellent customer service and they did a magnificent job at cleaning the interior of my…read moretruck!!!You would never know someone threw up all over my ENTIRE backseat,

My first visit at this Zax's location was a pleasure. My short chat with the employee who pre…read morewashed my vehicle stated that the owners recently have done major work on the equipment. From what I saw at this location, the service to my vehicle was exemplary. I'm making this location my go to for my car's exterior.

I have many reasons to be mad at this company over all. When I wash my car,…read morethe wash appears like it was washed at a quarter car wash. it is terrible. second, I went in there on 2 occasions to cancel my cancel my subscription and the last time, the guy was really nice, however he was new and didn't know how but he did try and told me to call if they charged me after I cancelled. so I call this location get voice mail that was full, couldn't leave message. so I called Wixom location, phone number disconnected, called Livonia location, that phone number disconnected.. I'm done! now I'll call to my credit card company to get my money back..... Super disappointed