Scott is very knowledgable and does a thorough job. We…read morereceived the results that night. we have used him before,highly recommend.

Gentleman arrived after calling prior to arrival, wore booties to protect my carpets, made repairs…read morequickly after diagnosing the issue I was having, installed the replacement part needed, proved the repair and was on his way in short order. Would recommend this provider to anyone with fireplace issues involving remote control gas logs.

Always a helpful and knowledgeable staff on hand to help you. There is no "point and shoot" when it…read morecomes to asking for help finding something . Someone will actually take the time to show you where the items you need are and will answer your questions or find someone one who can. The plants I've bought have all been healthy and continued to be that long after planting. Having a huge inventory and classes available for customers to attend on a variety of topics is also a plus. I don't think it's a stretch when it's said they are the premier nursery in Delaware, I think it really is.

Very helpful & knowledgeable and even offered to put my plant on the next truck coming to my area…read morefor delivery at no cost to me

This store is staffed by considerate workers who treat customers as thought they would want to be…read moretreated. They go above and beyond trying to find tge goods, or services the customer want, I also found the tool rental department to put safety first, in the care of tge customers needs. As a site safety supervisor in NYC I was pleased to see they know their tools, machines and were clear on safety instruction.

They seem to think it is perfectly OK to deliver wrong and broken items as long as they issue a…read morerefund. This creates a lot of problems, delays and wasted time for anyone trying to get anything done using their products. Customer service is lackluster. It's not Ok guys, our time is valuable.

Hearing employees complain about the Covid restrictions while they wear masks under their nose and…read morespew that vaccines don't work made me no longer a customer.

This is a good store, with helpful employees. It's absolutely maddening that it closes at 6…read moreo'clock. 9-6 is an absurd schedule for a retail business. One has to take off work in order to go to the store. That's pretty awful.

Gorgeous outdoor cushions just got delivered to our new home in Tennessee. They are nicer than we…read moreever could have imagined. Later, we will post more pictures.

I've been using Backyard Billy's for cleaning and service on my pellet stove for 7 years. My stove…read morewas serviced/cleaned by them in October, as we have done every year and now it's not working. I called for repair service and had to wait 3 days for a return call only to be told there were no appointments available until January. Terrible customer service and no way to treat a loyal customer.

More like a five and ten cent level store. Good for a quick drop-in for a box of nails, or a paint…read morebucket, but not a real hardware store as compared to Lowe's or Home Depot. Also, the boy who sits by the key cutting section doesn't understand tools or product specification requirements. Wouldn't recommend for real hardware or tool needs.

Dave is Awesome! He's always got a solution and the perfect tool for what I need to get the job…read moredone!

This is an amazing place to go for plants! The owner is extremely knowledgeable and helpful! He…read moretakes such incredible care of all the plants he grows and takes pride in hearing how great things have grown that he recommended. We have gotten flowers as well as veggie plants here - Oh, and you can even grab farm fresh eggs while you are there too!!

Wonderful and helpful folks. Very knowledgeable and understanding to new growers!…read more A bit off the busy path but great selection of unusual outdoor plants.