BUYER BEWARE -- Do not order from BBQ Generals. I placed an order for a Blackstone 28" Airfryer Griddle Station on May 8th and was given a 2-3 day shipping window. What followed was two weeks of ignored calls, broken promises, and complete indifference to my situation. After hearing nothing by May 16th, I called customer service. I was promised a callback Monday morning. It never came. I called and emailed Monday afternoon -- no response. Same on Tuesday. Wednesday I finally got through, was promised an immediate follow-up -- nothing. Called back Wednesday afternoon and was told the item was out of stock, but that management was "working on a replacement." Still no callback. I left messages and emails Thursday and Friday morning with no response. At 2:30 PM this Friday -- the day before I'm hosting family at our new home -- I received an abrupt order cancellation with no explanation or apology. I now have no grill and no time to find one. Perhaps most insulting: while ignoring my repeated attempts to get answers, BBQ Generals had the time to send me two emails pushing an extended warranty on a product they apparently never had in stock. This is one of the worst customer service experiences I have ever had. There are plenty of reputable outdoor retailers who will actually deliver on their promises. Please shop elsewhere and save yourself this ordeal. read more

This company is a TOTAL stay away from. I bought products in Oct of this year. I only recieved half of them. Was told by Mathew that the other items were broken before shipping. I asked when I would get replacements an was given the run around . Then I was told they were on back order. I TRIED to be paticient with BBQ Generals but KEPT getting run around. They also quit accepting my phone calls. Mathew did finally offer a $200 refund for the problems. I accepted. Weeks after that still no items that were back ordered. I finally cancelled the rest of the order. Told them I wanted a refund sent back to my card. Took days to make a decision. Then they got back in touch with me to say they had been shipped one day after I cancelled the shipment. This all happened in December after many weeks delay. Told them I would NOT accept the shipment. The finally called back and said they got the products back and I would get a total refund for the products. As of Today Dec15 they are trying to tell me that they would only receive partial refund because they thought the $200 Mathew gave to me was part of the product refund. I have put a dispute in with the CC company to resolve this issue. I would NEVER recommend this company to any one. The customer service is dreadful. Stir Clear read more

I purchased a Blackstone that came damaged. I have sent 3 or more emails and called and left multiple voice messages and I have never received any response from the company. I would never recommend anyone purchase from BBQ Generals. read more

Purchased a Napoleon 525 grill as a Christmas present. Arrived with a bend lid. Three months of emails and unanswered/unreturned calls and no help. Damage considered cosmetic. The lid won't close completely due to the bent edge. Very unsatisfied. Unresponsive. Would not return. read more

I purchased a Napoleon gas grill and it arrived with a part that was badly bent. I tried calling them and no one answers the phone and their address is a ups store. I sent emails and finally got a response saying they were working on the issue and it has been over a month and no satisfaction. I believe they are a third party selling through someone else. I would recommend purchasing elsewhere. read more