I had a deeply disappointing experience at the liquor store next to Costco on the night of June 27, 2024. I went in with my parents to purchase some fine wine and liquor. Upon noticing a wine priced at $90 that I recalled seeing for around $60 elsewhere, I politely asked the male staff member to check the price. He arrogantly pointed at the price label without saying a word.
When I mentioned that I might have seen the wine for a lower price at Costco, the female staff member rudely replied, "We ain't Costco, they may have discounts we don't have," and rolled her eyes. While she was saying this, the male staff member kept shrugging and spreading his hands, showing clear impatience and annoyance. Both staff members were incredibly arrogant and unprofessional.
I'm Asian, and I couldn't help but feel that their behavior was racist. When I visit this store with my white friends, the staff's attitude is always courteous. This time, shopping with my parents, their behavior was starkly different and dismissive. It seems this is not an isolated incident, as I noticed similar complaints from other Asian customers in their Google reviews.
I used to shop at this store frequently because of their partnership with Costco, a brand I trust. However, after this experience, I will not spend another dime here. I was planning to purchase multiple fine liquors and wines but ended up buying only four bottles because my parents needed them as gifts for their travels the next day. If I had more time, I wouldn't have spent anything at this store. I WILL NOT be returning to this store or any other BBB liquor stores in the future.
I hope the store manager or owner addresses this issue. The two staff members working the night shift around 8 PM on June 27, 2024, need to be held accountable for their racist behavior and poor customer service. I also hope Costco to reconsider their partnership with this store. read more