Poor experience and it's no wonder why this place is almost always empty! Especially when the kids batting cages was not working as it should. My kids waited, waited, waited and waited for pitches to the point where they got tired holding the bat up. The pitches were supposed to come out consecutively one after the other. So when I complained about it they said they would take care of it, which they did. However, when I asked for a refund, I was told no. When I asked why I was told that it was working now and I had gotten the right number of pitches. So what?!!! Anybody that hits in cages knows that you don't sit there waiting and waiting for pitches. You can't get a rhythm that way. What's more my daughter, who is 8, clearly grew disinterested the longer she waited. I paid for my daughter twice and my son, who is 5, once so I was entitled to three tokens back which was what I requested. The manager initially refused to give me any tokens and when I made I stink about it he gave me one! I got so mad that I threw the token back based on principle. Clearly this is not a family oriented place otherwise he would have refunded my tokens no questions asked, especially since I was with my two small kids. Furthermore, I had no reason to lie. It was simply a matter of principle. I don't appreciate paying for something and not getting what I paid for in return, even if it was a nominal amount. Besides this experience, I went there a few weeks ago with my entire family and yes like one of the other reviewers said it was expensive, especially the birthday party packages. Besides that, the video machines were either old, or you felt ripped off as was the case with the timed candy machine, the Japanese dance game and the cheap prizes awarded based on the tickets earned. Anyway in today's economy and with so many other places to spend your money, you would think that management would try harder to keep what little business they have. read more