I usually come by here when I can't make it to my home location deeper in the valley…read more This location has been my saving grace when I needed to get last minute check ups or meds and I couldn't make it all the way out to Woodland Hills after a long day of work and having to commute home from around the DTLA area. They have easy parking on the meters on the streets all the times I've gone around the later afternoons after getting off work. They are located on the 8th floor for check in. Then you go to the 9th floor for lab and pharmacy. The facility feels immaculately clean and the check in process is so easy and quick. I love this location and the doctors, nurses, and helpful staff in this facility.

Wasted nearly 2 hours today just to obtain simple lab results. The LVN Liz,who performed the test…read morethe day before informed me clearly "You can pick up your results anytime on Friday, as long as its before 5pm" She emphasized on this too repeatedly , which I thought great, that works for me. She scheduled me for 11:30am because I needed to have something booked in their system, again, no problem. I called them and called them to let them know I would be getting there after noon and of course, no one answers their phones. I showed up at 12pm and to my surprised not a single person AT ALL to be found anywhere, crazy as any person could easily get to the main floor and have access to the office, major security breach and violation the place should be closed entirely. Every staff member here takes 1-2HR break at 12PM, so in the meantime all the people who showed up needing help to check in or had questions had to wait until the front desk people came out after 1pm followed by nurses only being available after 1:30pm ( From what front desk informed me). It sucks how little they care to take people's time with seriousness. It was a major inconvenience of my day going back and forth paying the extra parking fees, missing work time as well as making it harder on me as I'm battling my own injury and then having to rushing out of there to go pick up my kiddos.I understand the appt time was not met but if I was given precise information then I would have never allow this to happen. In other words HOURS HERE ON THEIR SITE AREN'T ACCURATE TIMES, the whole office is closed when they go on break 12-2PM and the real work hours for anything scheduled is 9-12 and 1:30-4pm after that they wont answer any calls so extremely disappointing experience. Looks like every Kaiser in the Valley has its major hipcups .

Dr. Cho and her administrative staff are truly the best! They make you feel comfortable, heard and…read morecared for. Whether you have a cold or need ongoing treatment they will go above and beyond to make sure you get the utmost medical care possible. Thank you!

I've been here twice, and was seen by the same NP (unfortunately didn't catch his name) both times…read more Both times I was in severe pain and the NP was very gracious with his time and validated my high emotional state. He patiently answered all of my questions and was thoughtful in his treatment. I definitely plan to continue coming here, though waits can be hit or miss.

10 stars I had a wonderful experience thanks to Anisa . From the beginning to the end she is…read moreincredibly kind, welcoming, and professional. She listened closely to my concerns, and made me feel completely at ease . Anisa is a stellar example of compassionate patient care. Thank you for making my visit so comfortable!

Very disappointed with this urgent care. We called ahead because I have an emergency -- my nail is…read morealmost completely removed. We specifically asked if they accept our insurance, and they told us that yes we accept Lakeside Medical Group but we need to come in right away and said they would verify it in person. We arrived within about 20 minutes( at 1 am) only to be told they cannot verify it now and that we need to come back in the morning. This is unacceptable, especially for a place advertising 24-hour urgent care services. If you cannot help emergency patients during the night, then what is the purpose of being open 24 hours? We came here in pain, wasted time, and left without care. Very frustrating experience.

I have been going to this UCLA facility for a little over 8 years now. Thankfully, this office…read moreopened up close to my house, and I no longer have to drive all the way to Santa Monica City. I had a 3:15pm appointment with Dr. Mendoza, on the 10th of this month for my yearly physical. Got there 15 minutes early and Blanca at the front desk checked me in & Silvia checked me out. Both ladies were very nice, helpful, pleasant and polite. For a physical, they don't charge you. By the time I took a seat in their waiting area, which is very clean with complimentary water (hot and cold), my name was called by Christina. She took me to room #10 to do all my vitals. This lady is just AMAZING in every way on every level. She is the sweetest, soft spoken, kind, nice, helpful medical assistant that I know of. She has seen me twice before. Did her job and left. She is also very knowledgeable & compassionate. Next up is my primary doctor, Dr. Mendoza. He goes over my chart/records and highly suggested for me to take a Pneumonia shot addressing that people over 50 are highly recommended to do so, but NOT required. So the ball was in my court. I agreed to take that shot to prevent from other illnesses in the near future. Especially, when I suffered from Shingles not too long ago. Dr.Mendoza is good. He can be a bit more thorough, he is a bit too fast and quick. However, he does know his job pretty well. I wish one day he can address me by my name. Requested 6 different types of blood work and left the office. The entire visit overall took less than an hour. Blood work normally takes 24 to 48 hours for us to get our results. Dr. Mendoza replied/emailed in less than 24 hours. Thank you for that. Christina came back to give me the shot. She was so gentle that I didn't even feel the needle in my left arm. She even asked me if I am right handed or left. Based on my answer, she did what she was supposed to do. It's a 2-story building so I went back to the 2nd floor to get my labwork done. It was easy, breezy. Kenneth, that could have been a little bit more pleasant and slap a smile on his face was not that welcoming like Rosario is. Did his job and I left. Underground parking, very steep, watch the walls not to crash or hit the wall and other cars. 2 elevators working perfectly, and they accept most credit cards, most insurance plans/payments and that's all that I know. Bathrooms are available on both floors and overall the bathrooms and facility are very clean!! This building used to be some movie/celebrity building. They have so many of black and white photos of late celebrities. Too beautiful. Don't listen or read those negative, one or two star reviews. Negative people will always stay negative. Whatever that you do for them, it's never good enough. But they still keep going back to the same restaurants, stores, hospitals, cleaners, gas stations etc.. Blanca also gave me an appointment with Dr. Cheng on 7/24 at 3:40pm. Thank you all very much! Our health is in THEIR HANDS!

The sketchiest doctor's office I've ever dealt with. They repeatedly cancel appointments the same…read moreday. I even gave them the benefit of the doubt after my own experience and scheduled my husband there, and they did the exact same thing to him. At this point, something feels seriously off. I've already contacted UCLA and will also be reaching out to Anthem and the Medical Board because I think this practice deserves a closer look. I don't know what's going on, but this is not how a professional medical office should operate. The staff also seem disorganized and often don't appear to know what's going on. This is not the standard I expect from a practice affiliated with UCLA, and it's honestly embarrassing that they're associated with the UCLA name. Do yourself a favor and go somewhere else. I genuinely can't recommend this office.

You won't find a finer doctor anywhere in California they go out of their way to help me with my…read moremedical treatment in regards to the one star reviews about the staff imagine the amount of work they do with the phones and dealing with people and addicts every single day and what they have to go through to make it through a day I don't think they're rude at all I think they're overworked and I appreciate the help they give me I've always received a call back and I've always gotten the help the day I needed it thank you for all your help Doctor I think you're the best. Danny Sorenson. Let me just update this review since I came back in again today I yelled and screamed at by the receptionist I'm always trying to be respectful I'm the patient and I'm getting treated like horseshit she yells and screams at you tells me it's my fault I don't understand what's going on it's like you can't get help when you need it the doctor is my opinion is one of the best and I stand by that but his nurses are the worst attitude ever I stand by that

I can't speak for their normal urgent care services- this review is for their Covid testing…read more Free PCR Covid tests and $89 rapid tests (I'd recommend getting a free rapid test at Hummingbird down the street instead). You walk up, call a phone number on the door and tell them you're there for a Covid test. Someone brings you out a clipboard which you fill out. You wait 20-30 minutes in line outside, get your nose swabbed, then get the PCR results within about 24 hours. The first time I got a PCR test, I didn't get the result emailed to me in 24 hours and when I called, it sounded like the lab was running behind, but they got it to me in about 28 hours. So nice to have free PCR tests! Thankful for them.

I am writing this review on behalf of my husband and myself as we are both patients of Dr…read more Thomassian. Dr. Thomassian is truly one of the most fantastic doctors we've ever had. He proves that a doctor's visit doesn't need to be hours long to be thorough, thoughtful, detailed, effective, and--most importantly--to make you feel genuinely seen and heard. He is incredibly prompt and respectful of your time, while somehow never making the appointment feel rushed. He's kind, funny, caring, attentive, and has a way of immediately putting your mind at ease. I left feeling completely confident that my health is in very good hands. I'm newly postpartum, and he has been wonderful in helping me navigate the reins of this new chapter and come up with a plan for a truly healthy future so I can be my best self for my baby. He was incredibly thorough, provided me with excellent referrals, and made the entire process so seamless. I was able to have my labs done immediately after my appointment, received the results that same day, and he had already reviewed and addressed them with me. That kind of attentiveness and follow-through is so appreciated and, unfortunately, not something you find everywhere. He even went the extra mile discussing medication options and copays with me, actively trying to find the most affordable choices--definitely not something most PCPs go out of their way to do. Dr. Thomassian is the epitome of a doctor who genuinely loves what he does and truly cares about helping people. My husband and I both agree that we'll proudly and gladly keep him as our PCP until we're old and gray. Sorry, Dr. Thomassian--you're stuck with us for life! Couldn't recommend him more highly. Also, the staff was really great and super welcoming. I felt right at home from the first second I joined the clinic. Thanks for everything!

Dr. Thomassian is simply the best. I've had a number of…read moremedical issues over the years, and he consistently takes the time to really listen and think things through. I've never felt rushed, and he's always been thoughtful about ordering tests and following up when needed. I've seen some negative reviews about the office staff, but that hasn't been my experience at all. Anytime I've interacted with them, they've been kind, responsive, and genuinely helpful. I'm very grateful to have a PCP who is both knowledgeable and compassionate,it makes a huge difference when navigating ongoing medical issues

I had some test done there recently, very professional and knowledgeable doctor and staff. Nice…read moreoffices and easy parking.

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I had an appointment at Valley Community Health Care with provider Manuel Martinez, and my…read moreexperience was extremely disappointing and upsetting. While I was waiting for my appointment, I overheard two female employees discussing my personal medical issues. I am not sure of their exact job titles, but they were talking about my medical information, laughing, and calling me "extra." I felt disrespected, embarrassed, and uncomfortable hearing employees speak about my personal health concerns in such a disrespectful manner. When I brought this issue to Manuel Martinez's attention, I felt that he dismissed my concerns and attempted to continue with the appointment instead of addressing the seriousness of what I was telling him. I made it clear that I did not feel comfortable continuing my appointment and requested to speak with the manager. Patients should be able to trust that their medical information will be handled with privacy, professionalism, and respect. No patient should have to worry about being laughed at or ridiculed by healthcare staff for their medical concerns. I went there expecting professional care, but instead, I felt humiliated and unheard. I hope management takes this incident seriously, investigates what happened, and ensures that employees are held accountable for maintaining patient confidentiality and treating every patient with dignity. This experience has negatively affected my trust in this healthcare facility, and I hope steps are taken to prevent other patients from experiencing something similar.

I am so thankful that I found Gayana at lakeside community health…read more The front desk staff helped me navigate my Insirance and spent extra time making sure I was seen last minute The location was clean and welcoming The while staff was very nice and professional

My dermatologist Dr Elena Kendall has her office in the Kakeside community healthcare, and I've…read morebeen going to her for quite a bit of years like 15 or 20 years: she has a very high degree of expertise and care about her patients; also, her stuff is very professional and efficient I highly recommend this doctor if you need a good skin care specialist