Staff at CSU ***OUTPATIENT*** (not inpatient) needs to practice better self care before they attempt to care daily for psychiatrically unstable patients in crisis.
I can tell that social worker Mason does self-care well because he is observant and sets his boundaries firmly but with kindness. But "peer support" staff member Amy is loud and wants more responsibility than her title might entail. Tbh she better have some secret nursing degree, because she was advising on pain and dermo-related management for a patient without apparent nurse supervision.
Most med nurses assigned to me were very understanding (shout-out to Ernst). However, I had to actively advocate for myself during a significant mental health crisis, which means I was masking for HOURS to unfamiliar clinicians, and my designated friend was not permitted to enter the facility. My first night at this facility was truly a nightmare.
My recommendation, as both a patient here and as a fellow helping professional from another setting, is to implement empathetic de-escalation training for all staff. Then, put your name tags higher! If there are badge reel rules like you need them on your belt, just put a name & title sticker on your scrub top. This will really help patient experience. read more