Caught myself trying to make some homemade vegan meatballs and as I went to adjust the middle…read moreportion of the food processor I ended up cutting my finger to the bone. My fingers started to bleed profusely blood hitting every inch of my apartment. When I tried to run the finger under cold water it bled more and so I applied pressure for about 15 minutes and then my finger continued to bleed. I called my mom and I told her what happened She had recommended that I go to an urgent care. I looked up the nearest urgent Care and Next Level was only 9 minutes away. Not knowing if they'll take my insurance I was in route! As soon as I walked in I let them know my situation and let them know that I was high risk bleeder with the laceration. They immediately took me back without any hesitation! Mr Brian was professional and attentive making sure he had my insurance card in my driver's license to gather my demographics. He brought me bowl with soapy water and medication so I can soak my finger. Then Mrs Ana came into the room to assess my finger. And then I saw and briefly spoke with Ms. Karime who took my vitals. I received a tetanus shot today so I wouldn't get lockjaw. And then Ms. Ana began sewing up my finger with four stitches. She numbed the area with lidocaine to make sure that the area was numb before she started. She explained what the lidocaine was for and that it would be a little sting and a burn initially. She explained everything thoroughly so I wouldn't be in surprise. They treated me a lot better than any emergency room staff out of all my years of going to the hospital! The staff at Next level in Pasadena was extremely kind, patient, and and professional!!! They treated me a lot better than when I went to urgent care at Memorial Hermann in Friendswood last year. Because even though they were nice, they still joked about my situation and made fun of my career. I didn't appreciate that at all. I don't need that type of joking when I'm going through something serious and life-threatening. Thank you Next Level urgent care being there for me when I needed you the most! I was even given some extra gauze and bandage so when I clean the wound I will have something to wrap it with. I will recommend this urgent care to anyone that asked me for recommendation. Even if I'm asked this question on Reddit. I will let everyone know that I was treated with the utmost care!! Also wanted to mention that Brian who works the front desk is cute. I'm happy that he was able to enter in my information from the insurance card correctly. Because last time when I went to the hospital I gave them my insurance card and they still incorrectly entered my information into the system and then claimed I had Medicare even though I'm not even over the age of 65. Thank you so much to Ana, Karmine, and Brian. Y'all are the real heroes in this industry!

First time patient, walked in filled out the paperwork and was seen shortly after. The nurse…read morepractitioner had great bed side manner and was on top of it! In and out in 25-30 minutes. Would recommend to anyone!

Fast and very professional. Nick the PA was very helpful. Would recommend them to anyone…read more Facility is beautiful, clean and modern.

I am a Veteran who normally goes to the va er when I have issues. When I found out (a few years ago…read morenow) that I could go to certain emergency cares and the va would cover the cost I started calling around to see where I could go. After about 4 calls this was the only place that even hinted they could work with me. I went with just my regular ID and they gathered my info and have been able to go to them at no cost since. I honestly don't know WHAT anyone is talking about the staff being un-professional because the 5-6 times I've gone now (even during the plague) they have always been very help full and professional. I would HIGHLY suggest any Vet ( or anyone really) looking for an emergency care that will work with the VA to come here and I would believe other MedExpress would be able to help but I cant speak for any other locations since this is the only one I've been too.

Been waiting over an hour and a half. Not bad customer…read moreservice actually great customer service, just real slow at seeing patients and getting them on there way. They take all insurance and self pay. Seats are hard. Dr. was very thorough and did extra. The medical assistant was awesome.

I will try to give a great review without revealing the other person's medical situation…read more The staff was very polite and extremely helpful. The wait was relatively short and in a pleasant atmosphere. The attending nurse was gentle and comforting while taking the blood pressure and temperature. The doctor was quick in ordering X-rays and giving the results. If needed we will be going back.

Amazing staff and showed a lot of concern for my son's infected spider bite. It is now completely…read morehealed.

I recently had another pleasure of receiving expert guidance by Sunij Abraham. This time I walked…read morein having a difficult time breathing due to what i believed was an asthma attack. The staff is always nice but the facility itself isnt the best equipped with the latest medical technology. Nevertheless, after a short wait i was soon in the exam room which gave me great peace of mind. Mr Abraham who quickly assessed my breathing, administered treatment with a mix of medication. He said this wasnt a simple asthma attack but closer to bronchitis causing my labored breathing. Throughout my visit, he went above and beyond to ensure that I was receiving the best possible care demonstrating a high level of professionalism and empathy. After my visit, I felt so much better and so blessed to be able to take a deep breath. However, I truly appreciated his care and concern for my well being a few days later recieving a call from Mr Abraham, asking how i felt, and that he was following up making sure i was taking my medications properly to ensure a full recovery. Thank you staff at NextCare! Rarely do I refer companies but its people. Its the person that make the difference

This spans over two visits, took my daughter in for strep/covid etc test. She tested positive so…read morethe NP prescribed her antibiotics. She gave her the first dose since it was late and pharmacy was closed. As my daughter was putting it in her mouth I asked what it was and it was amoxicillin which she is allergic to. I smacked it out of her hand and she cancelled The script. She said it wasn't in her file. Fast forward to today, walk in with daughter. I ask the greeter to verify amoxicillin is in her allergy list. It is. NP comes in and tries prescribing amoxicillin again. She is a danger.to patients.AVOID this place. I had previously left a 5 star review but this can't be ignored

Wonderful and thoughtful services! They took great care and took the time to do a thorough exams…read moreI. I felt so much better after I left. Thank you!

My 1st time here & I had a good experience here with no long wait time The staff is professional &…read morekind Dr Smith listens They work very well with HOH which is a 5 Star in my book I picked up my medicine so now I'm looking forward to feeling better!

Had a negative experience here. The doctor did not take the time to see me or listen to my issues…read more I was there for 4 hours, in which he probably only spent 1 minute with me and was very rushed and dismissive. I will not be returning and do not recommend going here.

From the welcome greeting to my drug screen process was a great experience experience.read more

Memorial Day visit. Made appointment online and filled out needed information. Super communication…read moreon diagnosed illness and medication prescribed. Fast service and an overall great experience. Urgent care is usually not the way I receive care, but this visit was timely and provided quick through professional results. This is a great place. Already feeling much better. Thanks AFC.

I recommend my goto urgent care for the past 6/7 years. The name is what it is very convenient for…read moreme and my family of 7.

Waste of time! Booked appointment on-line, received the confirmation, drove all the way there and…read morethey were closed! They need to update their system and have the decency to respect people's time.

We were seen quickly and the staff is very friendly at professional. The best urgent care I've ever…read morevisited!

Went here for a dot physical was in and out in under 30…read more Very friendly nurses and staff.