I dropped off my truck as requested by Reynolds auto repair and ask to have the radiator fluid…read morereplaced including: flushing the radiator, replace upper and lower radiator hoses install new thermostat. They called me the next morning and said my vehicle was done and I could pick it up. I paid cash. I immediately noticed the upper and lower radiator hoses WERE NOT REPLACED. So I asked and was told it was not needed! The following morning I took my vehicle to burnet and white in Salisbury MD. They told me the fluid was not replaced and had a burnt orange tint. Had Burnett and White do the job and was done correctly. I WOULD NOT TAKE MY VEHICLE TO REYNOLDS REPAIR AGAIN IF I WAS BROKEN DOWN RIGHT IN FRONT OF THEIR PLACE OF BUSINESS!!! BEWARE!! CHIEF PETTY OFFICER, USN 30 YEARS HONORABLY RETIRED

Feel like being overcharged, nickel and dimed to death? Go here!…read more Want to drop your vehicle off with 3/4 of a tank of gas and then when you pick it up it's running on fumes? Go here! Want to have charges on your bill with no preauthorization? Fun times!! Go here!!! Will not return, will never recommend.

The wait staff was very attentive and I had my first pork tenderloin from Iowa, wayyy bigger than I…read morecould have ever imagined tasted great but I was not able to eat all of it. I like the vibes in the restaurant as well :)

My son-in-law's car has been worked on there for the brakes and they picked it up and they charged…read more$800 but it broke down the day they picked it up. It doesn't sound like they guarantee their work. Very dissatisfied with their work

I took my car to this location to purchase 2 new tires for my car. I was assured my care was good…read moreto go, paid, was told they were driving my car to make sure the TPMS sensor was functioning properly. Fine, no problems until I'm almost home and one of the tires on my car starts making this thumping noise. Well, upon further inspection when I get home, I find that my tire was not properly secured and all five lug nuts were completely loose. This is pure negligence on the technician's part. They should have someone cross check their work to make sure they've completed the most basic of tasks. Never take your vehicle to Mr Tire in Delmar. Their work is slip shod at best.

For such a slow location they sure don't want your business always saying they are full. They have…read moreto be price gouging to still be in business! Never heard anything good about them and when you go to take a chance they aren't ready to earn anyone's.

My jeep over heated just outside of OCMD on a Wednesday evening. I was pretty sure it was the temp…read moregage and knew I couldn't drive it any farther. I had it towed to this mechanic. I live 2.5 away so I didn't really know where to go. I left my Jeep in their lot and dropped my key in the Dropbox. I called them in the AM to explain. They call me back after looking at it. On Friday, before 3pm, it was finished! They were so nice on the phone, helped me make arrangements to come get it and the pricing was totally fair! I could be happier and would def recommend these guys!

Called and took my wife's Nissan pathfinder in for oil change, check brakes and look into why a…read morenoise was coming from the right front wheel. Was able to drop off early. The next day was called that oil change was done and suggested that we may want the brakes done as they were at 20%. The noise was a wheel bearing and that was going. I gave approval to do all the work and that I knew that we might as well do the right bearing too. All the work was completed the next day and the price was more than fair. Highly recommended them.

Fast diagnosis of the engine in my 6.0 powerstroke, fairly priced for the parts you need. If you go…read morecheap you go broke in my opinion parts wise. Bo did everything in his power to get my truck back to me in a timely manner I had a camping trip coming up and he made the timeline including a serious engine issues. This my third visit and I wouldn't recommend anyone else about the issues. V/R Neal

I just had a transmission replaced in my vehicle. Was given an estimate and I approved it for…read more$5595.25. When my truck was done, I was sent a text that my bill was $6803.07 which is a $1207.82 difference. I was never called/informed or asked if I approve additional work to be done. Which I told multiple employees that I probably would of have approved if I was explained and was given that opportunity. Not to get an invoice with the increase before I was even told the truck was done and for someone to explain this increase. I had contacted the shop 3 days in a row to see the status of the truck because it was passed the time it was supposed to be done and no one said an issued had come up and something else needed replaced. Things happen but lack of communication is what I personally have a problem with this shop. Which became a disagreement with the part they said they had replaced. I have 4 now 5 mechanics that I know that has stated it should not have been needed to be replaced. I know they were not there for the replacement so who knows, it may have. As I said if I, the owner of the vehicle was called and explained I would have not questioned it. I have spoked before repair and after repair to the owner Bo Andrews about his complete lack of communication and for sure he is never wrong. I had a discussion with him and his employee Danny last Wednesday night which did not go well at all. From previous conversations with him I could tell he was going to be a smart a__ so I told him I did not want to get into a pissing match. I had him on speaker so my family could hear him. He wanted to know if my husband was there. I told him no that he had to leave. He wanted to let me know what my $1207.82 was not true because my first estimate was higher than what I said. I told him he was incorrect because I had a copy of the first estimate. He didn't see that amount but I have a copy of it. He then wanted the names of the mechanics I talked to. I told him I wasn't given anyone's names out. They were people I knew. He said I guess you are calling people bad mouthing me. Which was not true. He then wanted to defend his reason for changing the AC condenser and said he knew I would want it changed being it would void my new transmission warranty. That may be true but that is not his call to make. Make that call to me first and let me know that. Then he stated that this part is usually changed when a transmission is replaced. So, I then asked why wasn't that explained to me as a possibility. He didn't like that. Then I had to hear he was on vacation more than 6 times and he worked on my truck with the techs over the phone for hours and he didn't charge me to get the programming and to discuss the AC condenser on his vacation. It isn't my fault that he started a job that he needed to be apart of. He should have of told me he was going on vacation and he needed to be there so he will need to do my truck when he returned. Programming is part of the new transmission so I don't know what he wants, it was his job. Rather the extra part needed to be replaced or damaged, it is an owner's right that they need to be informed FIRST. He stated that he was sent a video of the damage to the AC condenser and I told him he should have taken that time to send it to me and we would not be here today. He didn't like that either. I want to make clear that Danny was very respectful and was helping to explain. Then I was told by Bo Andrews that I was "one of those people" that gets her way and not use to not getting it and kept belittling me with other comments. I told him he had belittled me for the last time. He did not like that he was not intimidating me like he was trying to do. I was not allowing him to attack me personally with his comments. I told him I could have just done a review like people have told me but instead of trying to get him to explain to me the difference. Then he said "you are that type of person" that will bad mouth him and then I was threatened that if I made a bad review or bad mouth him that he would have his lawyer contact me. I told him to have his lawyer to contact me. FREEDOM OF SPEECH. I told him I wasn't going to do a review but I was now after him trying to intimidate me from doing so. He belittled me for the last time and I told him some choice words and hung up on him. He may treat other people like this when he is questioned but he will not me. I would not recommend this shop to anyone because of the owner. Let's make this clear this is my experience to share. You may have had a great one and I am glad for you. That is how it is supposed to be. I will admit my first visit with a different vehicle over a year ago was good but this visit, I did not and it is my last. I will not support an owner that attacks someone personally when they want explanation of a $1207.82 increase in a bill with no notice. Nobody would.

My brakes were making a bad noise and were not working well I texted them and got a estimate and…read morethey were able to take me in 35 minutes I showed up they immediately put my car on lift 3o minutes later test drove and I was on my way exact price they quoted Nice people Highly recommend

From the owner: I started Highland Automotive as an alternative to astronomically high dealer pricing. I am a small…read moreshop with big results and savings!

They do amazing work and their customer service is #1. My car looks amazing inside and outside. I…read morehighly recommend them.

These people are stone cold CROOKS! I have an itemized estimate from my insurance company showing…read morethe reimbursement for the $500.00 deductible. EM charged me an additional $500,00 claiming that the insurance company did not provide the payment even though it is clearly shown on the estimate and in the amount paid to EM. The fight has just begun! I am going to have my car looked at by an independent body shop as I have already discovered evidence that work EM claimed was done was not actually done.