1/31
I see someone else is now responding here. I posted my review because it's my right to speak on my experience. The letter I posted may not be a bill but I received the actual bill from my provider Ghi just last week in the same amount. I never said anything about my insurance covering any vitamins once again you people are trying to deflect from the issue and respond to my comments to try to make yourselves look good . Also I was NEVER OFFERED A REFUND. NEVER , you really need to stop it and own up to your mistakes. I'm not posting the bill from my provider because it has too much of my information but it reflects the same amount as this explanation of benefits I posted which is why I POSTED IT. Once again I was never offered a refund by this provider! NEVER! I will have my boyfriend post his review since he had a similar experience with Nicole minus the huge bill.
1/31
Lies lies lies. You're a provider GHI is my insurance provider isn't it? I'm not saying that I received a bill from you. I said I receive an explanation of benefits from and a separate telling me what I would need to pay the insurance that I requested after speaking to a representative. You people have the nerve to come on here and try to refute everything I say to make yourselves look more credible when I am simply stating what I was told during my conversations with both sides being the lab and my insurance. I am not illiterate nor am I confused, I understand what you're saying. We obviously have not spoken to the same people have we? I received one phone call and one message from Nicole and I have the call logs to prove it so dont tell me that you called me multiple times cause that can EASILY be refuted. I returned the call when I return from vacation and was told she was not available at the time. Lies lies lies. Don't you people have work to attend to? If you business was so great and honest you'd have more reviews and a better rating and that's a fact. Bottom line I did not receive the services I came for and I was provided unnecessary services $1700 dollars for blood for a non life threatening situation, are you serious?? That is ridiculous regardless of who ends up footing the bill. Thank you for your crappy services.You called me many times and left messages offering me a refund? That's a laugh. I have better thing to do than to keep going back and forth with you people. You need to learn to do better and be upfront with your customers as one of your most recent customers Tammy point out in her ONE star review. I remain an unsatisfied customer. Goodbye and good riddance.
2/18
who ever responded on 2/17 is dam liar, I was never offered a refund by your business. I have one message on my phone from Nicole asking me to take my review down in those exact words which she is not allowed to do, that I would happily upload here if I could. never did she offer me a refund. if you wanted to do so you could have EASILY mailed me a check for the amount or attempted to contact me again you have my phone number and full address. what is your problem?? you people are supposed to be professionals why do you insist on playing these childish games as if you have nothing better to do? But no you come on web sites like these and try to defend your actions instead of trying to resolve the issue at hand before it gets out of hand. very pathetic. stop trying to deceive the public. you're not trying to help anyone all you people are interested in is money and that's my experience and opinion! The fact that you don't see anything wrong with you and the lab charging people $1700 for blood work for non life threatening issues or you using a lab that charges so much in the first place. You doctors tend to act like people dont have to contribute money to have insurance in the first place. Then after paying all that money for blood work you still expect people to shell out hundreds of dollars for one of your plans. That should tell anyone even considering using your services all they need to know. It's wasteful and it was unnecessary. Especially when you Nicole told me that the blood work itself would only cost " a few hundreds" that's exactly what you said to me. $1700 out of my pocket or yearly insurance contribution is a lot for something I didn't need , that's not a few hundred dollars. Then to ask my boyfriend why he came back a third Time in your response to his review? Really? that was because your office called him to come in for a follow up and when he told you he would not be using your services since he found out on the second visit that it would be covered by his insurance , you told him you had alternative plans to help him which turned out to be false when he got there! Stop deceiving people I was in the room while he was on the phone. Terrible service and you should be ashamed for misleading leading us. read more