Do yourself a favor and do not use this Bayada branch. I have never seen more incompetence in one group. The only saving grace they had were the Physical Therapist, and Occupational Therapist. They were great and usually on time. They called BEFORE their scheduled appointment if they were going to be late. We had a social worker call 1 1/2 hours after scheduled appointment to tell us she would not be coming. Then a no call, no show the next week. But when she did show up, she was very informative and brought some great information. Our loved one needing these services, and also needed blood work. They sent a different nurse than usual to draw the blood, and she was good. Second time blood work was needed to be drawn, it was crickets from them. Even though 3 phone calls were made, and the scheduled nurse came out in that 3 phone call time frame. I am thinking that the scheduled nurse might not be capable of doing this task anymore. But we had a family friend who works at a lab in Virginia that was coming to town, so she drew the blood work. How sad is it that someone that lives 200 plus miles away did the job that someone that works only 13 miles away couldn't manage to do. All the nurse did when she managed to show up was take blood pressure-pulse, and try to get new clients for her second job, at hospice and palliative care agency. Which was not a Bayada Hospice. The nurse even called our loved ones husband to ask him to fire their private home health aid, whom they have had for almost 1 1 2/ years, to hire someone from one of her organizations, even though the loved one did not qualify for hospice. This nurse obviously gets a commission from one or both of her employers. The thought is that she should do more thinking about her job requirements, because she is lacking to use any nursing skills whatsoever. I have never seen a nurse from Bayada behave like this before. Unfortunately, I've had loved ones need Bayada quite a few times in the past. This crew needs to work on their nurses. If I could give no star, I would. I will never suggest Bayada again. read more
