I will leave my 5 star review for my therapist on the alternate site because I believe he is a…read morefantastic provider. But this review is for your billing department. The sarcastic, rude attitude from multiple employees in the billing department is disappointing. Even the manager "D" had such an attitude with absolutely no understanding or remembering that I am the patient who is experiencing a medical condition with enormous amounts of medical bills that I am trying to get covered. There was absolutely no empathy. As a healthcare professional myself, It was quite disturbing that these individuals communicate with patients.

They are wonderfully caring and helpful. Matt is a great PT and has fixed some serious problems for…read moreme and everyone there is nice and kind.

Went recently for some PT at the Hopkinton location. They had decent ratings and from the website,…read moreseemed like they might work differently than another local multi-location PT business I had tried a few years ago, so I booked my course of treatment with them. I had a terrific doctor who did my intake and worked directly with me over my time there, which I really appreciated, as opposed to some places that have you working with an assistant. Another thing I appreciated was that my doctor did not multi-task or split time with other patients (for those who are looking at this and other practices to decide on a place for treatment, I strongly suggest you ask if the providers split their time during your 45 minute block of time - imo they 100% should not be. I will say the type of treatment and overall approach was very similar to other places I've been, and when I asked about some of the treatments they advertised on their web site I was informed they all cost extra. The Hopkinton facility was very clean and not overly crowded, but it's very much like your typical PT room with several tables and other equipment all in one big space shared by all patients.

Fantastic practice! I have seen three different therapists here over the last few years. I don't…read moreknow anything about PT but this team seems highly skilled - I experienced great results 3/3 times. I most recently saw Julianne for neck & shoulder pain. She was quickly able to identify the source of my pain and build a manageable plan that I'm now maintaining at home.

I was unsure where I might go to work on my injured knee. I had been to another facility some years…read moreago for my back and was not terribly impressed. My chiropractor recommended Professional Physical Therapy and said I couldn't go wrong with any of the therapists. I ended up working with Jenna, who was wonderful. She explained things clearly, came up with alternative exercises when needed, always asked how I was doing and listened carefully to what was working and what felt too easy or too difficult. I made very good progress and now have a set of effective exercises to do at home. I can walk farther everyday and with little pain and less stiffness. During my seven weeks there I saw how the other therapists were working with their clients and could see that my chiropractor was right. You couldn't go wrong with any of them! The facility is clean and well equipped and the receptionist is a delight. Highly recommend!

My PT therapist was professional, knowledgeable, and had a great positive attitude. After 12 weeks…read moreof therapy, I have been able to resume my normal activities. The entire office has been a pleasure to work with.

I would 10000000% recommend this place to anyone and everyone who is looking for a Physical Therapy…read moreplace. After a year and a half and two major surgeries Jumpstart became my second home (in the best way possible). Everyone is so extremely nice and really treats you as part of their family. They truly care about there patients and want you to get back to your sport and yourself quickly cheering you on every step of the way! Never once was I handed off to an aide I always got direct 1 on 1 treatment. Now I am back to skiing after 5+ years of not being able to and my pain is completely gone, none of which would be possible without jumpstart! I am forever grateful to have found this amazing place! I hope to never be injured again but without a doubt I would choose jumpstart if I did. You will NOT be making a mistake if you go here. Thank you Jumpstart for everything you did for me!

The BEST PT owners , therapists and staff you could wish for ! From the warm greeting of "Mary" to…read morethe skilled , compassionate and thorough PT from Marissa Moquin, you will be in great hands! With so many physical therapy practitioners in the area, It's nice to know that JUMPSTART Natick staff are "there for you" ...accommodating" not intimidating! Highly recommend

I really loved this rehab. It was close to my home and my therapists were excellent. Callan and Dan…read morewere attentive and kind and pushed my along to succeed. I "graduated" the other day feeling confident on how to deal with my back pain and excited to continue my exercises. Scheduling appointments was easy, I had no problem procuring an appointment. Front of house staff were friendly and helpful but slow computers often times had us waiting to pay our co-pays which backed up intake from time to time. The facility itself is a bit rundown, it could use a fresh coat of paint and new carpet and a refreshed seating area, in my opinion. The waiting area seating is dirty and dated. Their equipment is in great shape and everything is clean. I hope I don't have to come back for PT, but if I do, I'll be sure to choose Spaulding.

Was referred here from some physical therapy. I saw Jillian and a young lady who she was training…read more (forgot her name. Sorry if you see this!) for several weeks. I have been having neck problems for five or so years. I've seen multiple doctors and had surgery. I wish that my any one of my doctors would put the care and thought into my neck that the two of these young ladies did. Theyasked questions. They listened. They seem concerned. We were always trying new things. Couldn't say enough about them. In a world of absolutely horrible healthcare they were two standouts. You'd be lucky to see them in a world of healthcare professionals who have flat out given up.

Flaherty Physical Therapy Review Don't Work Here, RUN…read moreDirector of First Impressions / Patient Accounts - Hudson, MA I just got unfairly let go due to my learning disability, I started March 30, 2026, and just got let April 23, 2026 10:20 am, by Kevin Flaherty. He is rude, stuck up, he pays his employees very low wages for the large amount of work that they have to do. They are being over worked and underpaid. I was making 19 an hour, when I should be making 24 an hour, $6 less than the national average, he is so cheap! And the girl who does billing is kind, she is only making 19 an hour and has been at the company for 3 years while who is a office manager for one year is making salary, 40k, 21-21 an hour, and the other who does insurance is making 18-19 an hour, so please tell me why that is?. I had to cover shifts for people, no bonus, nothing, no appreciation, treated like a street dog, I worked terrible hours, 11:30-7 Tuesdays and Wednesday, Mondays 8:00 am till 6:20 pm, I have a Learning Disability but that never stopped me being the best I can be, but they don't see it that way.Thursdays 9-5:40 pm, Fridays 7-3:30, so I have no life outside of work, can't even get a part time job because of those restricted hours and they want you to do after work hang out, they pay you, but thats more work longer hours after being in work since 7 am. Everyone is getting sick, so now passing that sickness onto me, I called out last Monday as I was sick, so I know Kevin is using that against me, I hurt my back and they persisted I come into work anyways, said, we really need you, I agreed, I should of stayed home, these jobs do not care about you, I went above and beyond, and missed opportunities because of this terrible place. They overbook PTs and PTA, they are always sick, calling out, moved to another state, over worked, why do they open so early 7am till 7 pm, people have lives school. Patients are always cancelling and now I understand why, PTs and PTA will have 12 patients every 40 minutes, you don't get breaks, only one 30 minute break, but work 8-10 hour shifts, are you kidding me, I hope they get sued. I will sue them and get my justice. I didn't feel I was valued and under paid. I explained to them I am worth more than 19 an hour, to see my worth, they disagree. My name is Marissa Lanza Pros Nothing Cons Low pay, long hours, no breaks, over worked under paid, over booking patients.

Amazing physical therapy services, 10/10 recommend. I'm young and had extensive knee surgery and…read morewas out of work for a few months. Kevin (the owner) has been working with me for the good part of this year and I can say without a doubt he has a wealth of knowledge regarding best practice PT and helping his patients thrive and heal.

I've been a patient at CMPT several times over the past few years for different issues and each…read moreexperience has been great. It's been easy to schedule appointments with the very friendly office staff. The therapists I've seen (Megan, Ben, and Donna) have been knowledgeable, professional, thorough, encouraging, friendly, and just plain great. They've clearly explained the how and why of the treatment process, answered all my questions, and I've seen an improvement after every appointment. The end result was that I was able to confidently return to an active lifestyle. I also really like the fact that after the initial one-hour evaluation, the appointments are each 1/2 hour long with the therapist focused on only me. Each therapist only has one patient at a time so there's no down-time, waiting to be told what to do next like I've seen at other PT clinics. They give a manageable amount of effective "homework" each time, along with a thorough explanation of how to do the "assignment." Progress is steady and the outcome has always been positive. If I need PT in the future, there will be no question about where to go!

I have been a patient off and on for various problems at central mass since 2011. Truly they are…read morethe best at what they are doing. I have recently had a serious issue with my hips. I have been going there for the past four months. I have worked with Mike and Ben who I can't than enough for all of the hard work they put into helping me. If not for them I probably would not be walking let alone go the gym.. They are not only my therapists they are my friends. The staff is also wonderful. Thanks again for everything

My go-to place for comprehensive PT... Laura Prentice fixed up my shredded shoulder 10 years ago,…read moreand I was glad to see she's still there now that tennis elbow has paid me a visit. One month later and I am off pain meds, ready to go solo. Great place, outstanding people.

If physical therapy relied on personality, owner Terri would get maximum stars. Alas, it takes more…read morethan a smiling countenance and crossed fingers to eradicate pain. Lots of conversation, electrical stimulation that accomplished virtually nothing, very little hands on manipulation after the first couple of visits, stretches assigned to be performed at home (none during office visits) and invariably less than 60 minutes per session did nothing to increase range or motion or diminish pain. My last visit consisted of a 20 minute discourse on how she could do nothing more for me and when I suggested that I didn't think a co-pay was justified for what could have been accomplished over the phone, I thought it adacious of her to say that I was being disrespectful. Waste of time and money