I brought my corporate vehicle in for a recall service, and that part of the visit was handled…read morefine. However, about a week later when I went to get an oil change, I realized something that made the process more complicated than it should have been. Because this is a company vehicle, oil changes require approval through the corporate fleet program. I later found out that the dealership never actually called to get the oil change approved, which created unnecessary confusion on my end. Another thing that stood out was that the service advisor repeatedly asked why my company didn't just buy me a brand new car off the lot. Since this is a corporate fleet vehicle, that decision obviously isn't something I control. It felt like an odd question to keep asking and didn't really have anything to do with the service appointment. The recall service itself was completed, but better communication and a clearer understanding of how corporate fleet vehicles work would make the experience smoother for customers in the future.

Old Bait and Switch…read more Drove one hour, before work, to only be told the car was sold while we were test driving it. Impeccable timing.

I sold my 2014 Honda Civic through CarMax and had zero issues…read more First, I added my vehicle information online for a quote then submitted an in-person appointment for my car to be evaluated. Once I arrived, staff members walked me through the process and had my car inspected. Afterwards Lamees helped me with the paperwork -- it went smoothy and she was very informative and professional. I'm very satisfied with her work. The entire process took 1 hour. Walked out with a check!

This is one of the worst-operated businesses I have ever dealt with. We had the unfortunate…read moreexperience of having to visit this location not once, not twice, but three separate times because of repeated errors and negligence by the staff. On our first visit, we dealt with Juan, who is apparently a manager at this location--which, based on our experience, doesn't seem to mean much here. Juan told us that we only needed one legal document signed and provided no clear instructions on how the paperwork needed to be completed or signed. When we returned for the second time, we learned that Juan was actually supposed to provide us with an entire packet of documents and instructions necessary to complete the sale. Because we had not been given the correct information the first time, we were denied the ability to sell the vehicle yet again. Not only did this waste a significant amount of our time, but the delay also caused our original vehicle appraisal/offer to expire. That led to a third trip to this location, where we then had to spend another two hours having the vehicle reappraised and going through the entire selling process all over again--all because the process was mishandled from the beginning. The lack of communication, attention to detail, and accountability at this location was incredibly frustrating. You would expect significantly more competence from someone in a management position, but unfortunately that was not our experience. I would strongly recommend avoiding this particular CarMax if possible. Based on our experience, I would choose virtually any other CarMax location over this one.

HIGHLY recommend this place if you're looking for a new car... The name stands true when they say…read more"Elite" Autos, because the cars here are very nice looking and you can tell that they really have pride in their lot compared to other small dealerships. I recently got a very clean Civic SI with low miles and was helped out by Sasan and his team. They not only worked fast, but also efficiently. On top of that, they got the APR 1.5% lower because they had a good relationship with the Bank and I didnt even ask to lower the APR. They went out of their way for it. Again highly recommend to check this place out before stopping by other dealers!

I purchased today a beautiful Mercedes GLC 300 4Matic, the 4th car for my extended family from…read moreElite Autos. For me and my family Elite Autos is the ultimate car dealer! Sasan, the owner, is the most honest and reliable dealer I ever dealt with in the last 40 years of buying cars. Thanks Sasan for your loyalty !

I had the BEST experience working with George! He truly went above and beyond to help me get the…read moreexact car I wanted. This was my first time buying a car, and he made the whole process so easy and stress-free. He was incredibly patient, kind, and took the time to explain everything to me so I felt confident in my decision. George didn't just try to sell me a car--he genuinely cared about helping me find the right one. I'm so grateful for his help and I couldn't be happier with my purchase. If you're looking for someone who is honest, helpful, and actually listens, George is your guy! Highly recommend!

Working with San Jose Auto Sales was a dream. They gave us a fair price and the customer service…read morewas outstanding! No pushy sales tactics or schemes. Just nice people who wanted to help us find the right vehicle for our business needs. They now have a personal and professional customer for life because of how they treated us. I highly recommend shopping with them. Andrea For Alameda Point Collaborative

This is the third car I've purchased from Steven, and once again, the entire experience was easy,…read moresmooth, and stress-free. From trading in my previous car to purchasing my new one, Steven made the whole process quick and convenient. He gave me a great value for my trade-in, which I originally purchased from him, and he also helped me get one of the best rates compared with all the other dealers I shopped around with. Steven is honest, straightforward, and very easy to work with. He doesn't pressure you or waste your time. One of the biggest advantages is that he can even deliver the car directly to your home, which saves so much time compared with spending hours sitting at a dealership. After buying three cars from Steven, I can confidently say that his service, pricing, and overall experience are better than any other dealer I've worked with. Highly recommend Steven to anyone looking for a smooth, honest, and hassle-free car-buying experience!

Steven's service is truly excellent! I did a 3-year lease on a brand-new 2026 Toyota Camry XSE…read morethrough Steven, and his price was better than any Toyota dealership I checked. The entire process was also incredibly quick and efficient. From signing the contract to picking up the car, everything took less than 30 minutes. Unlike traditional dealerships where you can spend hours negotiating and dealing with paperwork, Steven made everything smooth, simple, and hassle-free. He also does window tint and PPF at his company, and all of this was completed before I picked up the car. He's honest, professional, and very easy to work with. Next time we buy or lease another car--no matter the brand--I'll definitely go back to Steven. Highly recommended!

you know immediately when the vibe is off to a great start, owners welcome you and allow you to…read moreexperience their showroom in your own comfort level and offer a beverage for your stroll in the big kid toy store! Then when you believe it's times to play the game to my surprise no games just respectful adult conversation and support for my personalized experience , the collection of vehicles and vast knowledge of information was paramount fast smooth process at my pace wonderful experience highly recommend for that special plunge in one's life for their special dream machine Roger Santa Cruz

This company was very professional was very honest knew their business and were very kind to us I…read morerecommend this for anybody that's going to buy a very unusual beautiful unexpensive and expensive cars I definitely recommend it this is Mrs Luna from South San Francisco

Headline: 35+ car purchases later, I've finally found the perfect experience…read more "I am incredibly impressed with Capitol Hyundai's 'No Brainer Hassle-Free' process. In the last six months, I've purchased both a 2026 Tucson Hybrid Limited and a 2026 Ioniq 5 Limited here. Stephen Fitch was an exceptional sales consultant. As a 74-year-old who has purchased over 35 vehicles, I've seen every dealership trick in the book. Stephen was a breath of fresh air--patient, knowledgeable, and zero-pressure. I especially appreciated that there were no 'required' add-ons like paint sealant or fabric protection marked up over the MSRP. I was able to negotiate fairly, utilize dealer incentives, and secure Hyundai rebates that saved me significant money. Danielle Torres made the paperwork a breeze. She presented warranty and service options informatively, but remained professional and pleasant when I declined. A huge plus: she scanned everything and sent it as a PDF rather than handing me a heavy stack of paper--perfect for my electronic filing system. Before I drove off, Stephen took the time to ensure I was comfortable with the high-tech features of my new EVs. The dealership is spotless, well-managed, and the detailing team did a superb job. If you want transparency and a higher standard of service, look no further than Capitol Hyundai and the DGDG group."

I don't normally leave reviews, but after everything I've been through with Capitol Hyundai, I feel…read morelike I need to share my experience. Just a couple of weeks after having my 2025 Hyundai Santa Fe serviced here, my car started having serious electrical problems out of nowhere. First, all of the warning chimes stopped working. Not long after that, the car completely died and left me stranded more than once. This is my only vehicle and the one I rely on every day to get to work, so this wasn't just an inconvenience, it completely disrupted my life. What frustrated me even more was trying to get help. For three straight days, I called the dealership over 15 times. I called the main service number and even tried calling several service advisors directly. I couldn't get through to a single service advisor. Every time I spoke with the front desk, I was told my information would be passed along and that someone would call me back. That never happened. After getting nowhere, I finally had to take time out of my own day and drive to the dealership just to talk to someone face-to-face. That's when I met Devin. I do appreciate him taking the time to speak with me and getting my vehicle scheduled. During our conversation, Devin explained that their phone system had been having issues. I understand that technical problems happen, but as a customer, that's hard to accept. If the phone system isn't working, there should be another way to make sure customers are taken care of. A dealership shouldn't have customers calling for days, leaving messages, and never getting a callback, especially when their vehicle has left them stranded. This also isn't the first issue I've had after getting my vehicle serviced here. My service history shows I've had multiple concerns over time, and it's gotten to the point where it's difficult to trust the service department. To make things even more frustrating, I was told that if my vehicle needs to stay for diagnosis, I'd have to pay out of pocket for a rental until Hyundai decides whether the repair is covered under warranty. I understand that's their policy, but when your only car suddenly dies without warning, it's hard not to feel like you're being left to deal with everything on your own. I'm not upset because cars break. Things happen. What I'm disappointed in is the lack of communication and customer service. I shouldn't have to make more than 15 phone calls over three days, never receive a callback, and then physically drive to the dealership just to get someone to help me. I genuinely hope Capitol Hyundai improves the way they communicate with customers because no one should have to go through an experience like this. A service department isn't just there to repair cars, it's there to support customers when something goes wrong. Unfortunately, that wasn't my experience.

Very responsive and easy to deal with. We were looking for a car for our teenage daughter and they…read morecalled right away after I sent an online request. Kathy confirmed details of the car and availability. She's professional, courteous and did not pressure us at all. We ended buying a different car from a different dealership because of my daughter's preference in vehicle, but they were ready to go just in case that deal fell through.

Had a perfect - bait and switch experience. Found a car at a price that I wanted. I was seedy to…read morebuy at the listed price. Test drive was great and then when they got the paper work they added 2500 add-In for Lo jack and other stuff. And the sales manager says it is not negotiable. So we just walked out. Wasted an evening not sure what kind of business / customer experience these type of car dealers want to build. Heads up to the next person who is going there seeing a good price on their website. Make sure you call and get a OTD before going.