In one sentence: VIP CAR BUYING EXPERIENCE. (Excuse the…read morecaps, I want to emphasize how great it was. ) By now, Jeremy helped us buy two cars! One for ourselves and one for our friends. Both experiences were delightful, stress free (who would associate stress-free when you buy a car?) and quick. No hassle car buying - that should be his business's title. He helped us narrow down the list of cars we were looking at and make a decision that worked for us. He also scheduled all the test drives, negotiated the prices, and pointed us to a specific person at the dealership, a complete VIP experience. He did the same for our friends just this week, they bought a great car in a great condition, he negotiated the price down and steered them away from less desirable options. My friend was nervous (just like I was before ) because the process of buying a car is stressful. But after they got into the dealership and the car was waiting for them, they test drove and bought the car. My friend said: who would have thought that I can enjoy buying a car! And that's all thanks to Jeremy. Believe me I'm not hyping him up, he is professional, kind and customer centric. Thank you Jeremy!

Jeremy is a lifesaver and a true time and money saver. I will never shop for a car any other way. I…read moreneeded a car quickly and kept changing my requirements, but Jeremy made the deal happen smoothly and easily. It was an amazing experience.

Ruby and Eric provided excellent customer service through out the buying process. I was able to get…read morethe car and price I wanted. Ruby was very responsive to my calls. Philip P.

Do yourself a favor and right away ask for Bryan Hather the best service Advisor anywhere, he will…read moremake sure the warranty is covered and anything else is taken care of not like Sergio Lopez trying to stick $5500 catalytic converter charge on me instead of warranty! Very happy with absolute perfect service. Thank you Bryan Hather again. Sincerely Piere

my husband and I had a good experience purchasing a car from CarMax. we did all of our shopping and…read moreresearch on our own online, scheduled a test drive (without express pickup), loved the car, filled out the application with the sales associate after the test drive, and scheduled our express pickup for a couple days later (based on scheduling). our express pickup was not quite as express as we'd anticipated. after completing the application with the sales associate, we were told to expect documentation to be sent for signatures via email prior to our express pickup appointment. I anticipated this email to come the evening before our morning appointment. I did receive a phone call the evening prior, asking if I needed help with anything, and I asked about this expected paperwork. turns out they dont sent it until about an hour before your appointment. so an hour and 15min prior to our appointment, I received a text from CarMax stating that they needed my husband to upload his DL (they sent an email link), and then they will send the paperwork for signatures. my husband did so, and we left for our appointment about 30min before our scheduled appt time. we arrived at CarMax ~10min early, and still no paperwork. it wasn't until 15min past our scheduled appt time that we received this paperwork, the internet (even on wi-fi) inside the CarMax is absolute trash so it took forever to load, and at this point I'm feeling pressure to run through everything and just sign everything without reading a damn thing. I hope that our express pickup experience is abnormal, and here's to hoping our express drop-off this coming weekend is a smoother process. overall, I would recommend CarMax for purchasing a vehicle. so far, we are very happy with our used car, and we would definitely use CarMax in the future!

Appointments are meaningless here. Had a car transferred here to test drive and set up an…read moreappointment for 6:30 pm. They confirmed & even sent multiple texts & messages confirming. It's 6:55 and they tell me that "everyone is at lunch". Guess they just ignore appointments when it's time for lunch. Hope they bring me some food because I'm getting hungry. Edit: finally got to me at 7:15. Person that assisted us made no apologies. I'll buy elsewhere

I purchased today a beautiful Mercedes GLC 300 4Matic, the 4th car for my extended family from…read moreElite Autos. For me and my family Elite Autos is the ultimate car dealer! Sasan, the owner, is the most honest and reliable dealer I ever dealt with in the last 40 years of buying cars. Thanks Sasan for your loyalty !

I had recently purchased a Toyota Highlander but after a couple days, the check engine light came…read moreback on which immediately I brought it back only to be told the code wasn't there which was funny because they never started the car he just plugged it in and said there's no code and asked if you wanted to bring it in because it's probably a sensor, which I thought you had to start the car to see if the light was on , my friend question that who is male by the way i'm female, immediately the guy questioned my friend who he was , without ever answering the question and immediately became super defensive and would only talk to me, long story short, he only ended up refunding the sale super sketchy would not recommend

I had the BEST experience working with George! He truly went above and beyond to help me get the…read moreexact car I wanted. This was my first time buying a car, and he made the whole process so easy and stress-free. He was incredibly patient, kind, and took the time to explain everything to me so I felt confident in my decision. George didn't just try to sell me a car--he genuinely cared about helping me find the right one. I'm so grateful for his help and I couldn't be happier with my purchase. If you're looking for someone who is honest, helpful, and actually listens, George is your guy! Highly recommend!

the best by far, they were very patient and nice and hospitable. good cars at great prices. worth…read morethe long drive for me to get the truck I was looking for.

My dad and I worked with Tim to lease a car, and the experience could not have gone more smoothly…read more From the very beginning, Tim was incredibly down to earth, knowledgeable, and easy to talk to. He answered all of our questions (well mostly my dad's, haha) right away. We were specifically looking for a 2-year lease, and Tim explained everything clearly without any pressure, making it easy for us to understand our options. What could have been a stressful process felt simple and straightforward thanks to him. We also appreciated his flexibility. I had to pick up the car around 7apm after I got off work, and Tim made sure everything was ready for us when we arrived. Truly grateful. I highly recommend working with Tim and H&K Auto if you're considering a lease or purchase!

The sales staff at this dealership were totally upfront, honest and impressively knowledgeable…read moreabout old cars. Their opinion of these cars jibed with the consumer reports on these cars but they had much more detail. I would have loved to do business with them but unfortunately I had already picked the make of the car and I knew what I was looking for in terms of mileage. It's a small dealership and they had nothing resembling what I wanted. I noticed the prices were competitive. They charge invoice for new cars but they order it for you. Just test drive the cars by going to the dealership. Then come back and order your new car.

you know immediately when the vibe is off to a great start, owners welcome you and allow you to…read moreexperience their showroom in your own comfort level and offer a beverage for your stroll in the big kid toy store! Then when you believe it's times to play the game to my surprise no games just respectful adult conversation and support for my personalized experience , the collection of vehicles and vast knowledge of information was paramount fast smooth process at my pace wonderful experience highly recommend for that special plunge in one's life for their special dream machine Roger Santa Cruz

This company was very professional was very honest knew their business and were very kind to us I…read morerecommend this for anybody that's going to buy a very unusual beautiful unexpensive and expensive cars I definitely recommend it this is Mrs Luna from South San Francisco

Headline: 35+ car purchases later, I've finally found the perfect experience…read more "I am incredibly impressed with Capitol Hyundai's 'No Brainer Hassle-Free' process. In the last six months, I've purchased both a 2026 Tucson Hybrid Limited and a 2026 Ioniq 5 Limited here. Stephen Fitch was an exceptional sales consultant. As a 74-year-old who has purchased over 35 vehicles, I've seen every dealership trick in the book. Stephen was a breath of fresh air--patient, knowledgeable, and zero-pressure. I especially appreciated that there were no 'required' add-ons like paint sealant or fabric protection marked up over the MSRP. I was able to negotiate fairly, utilize dealer incentives, and secure Hyundai rebates that saved me significant money. Danielle Torres made the paperwork a breeze. She presented warranty and service options informatively, but remained professional and pleasant when I declined. A huge plus: she scanned everything and sent it as a PDF rather than handing me a heavy stack of paper--perfect for my electronic filing system. Before I drove off, Stephen took the time to ensure I was comfortable with the high-tech features of my new EVs. The dealership is spotless, well-managed, and the detailing team did a superb job. If you want transparency and a higher standard of service, look no further than Capitol Hyundai and the DGDG group."

I've been meaning to write this review for awhile now…read more 2011 Hyundai Elantra. We had issues with the car in 2021 (within the 10 year warranty). The car was shaking, so we brought it to Capitol Hyundai. They replaced some coils under warranty. Next year (outside warranty), the same issue. They said we needed a new engine ($8k). I'm no detective, but that sounds like they put a bandaid on it that lasted long enough to make sure it went past the warranty period. Why ever buy a Hyundai again if the local dealership does shady things so they don't have to honor the warranty. What's a 10 year/100,000 mile warranty worth if it's not honored. We were already in the market for a new car at the time...an Elantra Hyundai. Good price and lots of features. So they made $8k in the very short term. Lost out on $25k+ in the near term. Lost out on all future maintenance and repairs. All that money went to Toyota Sunnyvale instead. Currently, we've been looking at new vehicles to replace a 2014 Mazda, so they lost out on $40k+ and the subsequent maintenance and repairs. Yeah, we're those people who go to the dealerships for maintenance despite the high prices because of peace of mind. The only way we'd ever entertain buying Hyundai again is if they refunded us back the $8k and the money we spent on a rental car while waiting for the engine replacement to be installed.

Took my mom to buy her first car and it went smoothly from when we entered S&R to the process and…read moreto driving the car out. Great customer service from Esmeralda and the Manager and their team. Thank you again for a wonderful experience

Had a perfect - bait and switch experience. Found a car at a price that I wanted. I was seedy to…read morebuy at the listed price. Test drive was great and then when they got the paper work they added 2500 add-In for Lo jack and other stuff. And the sales manager says it is not negotiable. So we just walked out. Wasted an evening not sure what kind of business / customer experience these type of car dealers want to build. Heads up to the next person who is going there seeing a good price on their website. Make sure you call and get a OTD before going.

Great experience renting a long-bed pickup truck to pick up some mulch from Ciardella's just up the…read moreroad (also highly recommended). Who knew that in super-expensive Palo Alto, you could rent a pickup in excellent condition for four hours for under $50 all told? (A full day would have been just $10 more.) And everyone there was very nice. A great rental experience!

We've rented from Hengehold twice for Burning Man, 2024 (15' box truck) and 2025 (24' box truck)…read more We've had bad experiences with other rental companies in the past (U-Haul, Enterprise, you name it) so we wanted to go with a local company that seemed to invest a lot in a great customer experience. The first time had no issues. The second time, the truck failed on us Friday night [more details are below], and we had to get a last-minute rental from Enterprise, while also locating a parking lot where we could leave the faulty truck. Hengehold was not reachable because they are not open on the weekends. Then, we had to spend time/energy unloading and reloading a new truck, and a friend had to stick around on Monday to eventually get that truck towed. Hengehold refunded us the full amount. Knowing the Burning Man general schedule (which is the same every year), and as a business that must draw in a ton of revenue from the event, I'm surprised that they are not open on that Saturday/Sunday to help with these issues and provide replacements. I'm leaving 2 stars here (instead of 1) because their customer service (when they're open) has been easy to talk to and work with (including the refund part), and because we still had a positive experience the first time. We will still consider renting with them in the future. ================== More details on the second time --- We drove the truck from Palo Alto to San Francisco on Friday, and spent the day loading in our supplies. We drove the truck out that night from SF headed towards Reno, and within 1 mile it started malfunctioning. The dash said there was an SCR malfunction (see picture) & the truck started beeping. We called a technician (not affiliated with Hengehold, since it was out of hours) who spent an hour with us running tests and said there was a clogged DEF catalytic converter. He hypothesized that possibly 1) just over time they wear down or 2) bad DEF in there that caused it to happen faster than normal timeline. He said there would be large overhaul of the system needed and that it was not fixable over night. "It's absolutely not getting to Reno". When we started driving again it wouldn't go more than 2 mph.