It has been sometime since I updated my review of this fantastic company…read more Hengehold is basically a place to rent or buy commercial vehicles and pickups. In my case, I needed a pickup truck to haul pressure treated wood from an old deck to the landfill for disposal. They are excellent customer service, the trucks are in good working order, and the prices are good. This has remained consistent in all the years I have used them

We've rented from Hengehold twice for Burning Man, 2024 (15' box truck) and 2025 (24' box truck)…read more We've had bad experiences with other rental companies in the past (U-Haul, Enterprise, you name it) so we wanted to go with a local company that seemed to invest a lot in a great customer experience. The first time had no issues. The second time, the truck failed on us Friday night [more details are below], and we had to get a last-minute rental from Enterprise, while also locating a parking lot where we could leave the faulty truck. Hengehold was not reachable because they are not open on the weekends. Then, we had to spend time/energy unloading and reloading a new truck, and a friend had to stick around on Monday to eventually get that truck towed. Hengehold refunded us the full amount. Knowing the Burning Man general schedule (which is the same every year), and as a business that must draw in a ton of revenue from the event, I'm surprised that they are not open on that Saturday/Sunday to help with these issues and provide replacements. I'm leaving 2 stars here (instead of 1) because their customer service (when they're open) has been easy to talk to and work with (including the refund part), and because we still had a positive experience the first time. We will still consider renting with them in the future. ================== More details on the second time --- We drove the truck from Palo Alto to San Francisco on Friday, and spent the day loading in our supplies. We drove the truck out that night from SF headed towards Reno, and within 1 mile it started malfunctioning. The dash said there was an SCR malfunction (see picture) & the truck started beeping. We called a technician (not affiliated with Hengehold, since it was out of hours) who spent an hour with us running tests and said there was a clogged DEF catalytic converter. He hypothesized that possibly 1) just over time they wear down or 2) bad DEF in there that caused it to happen faster than normal timeline. He said there would be large overhaul of the system needed and that it was not fixable over night. "It's absolutely not getting to Reno". When we started driving again it wouldn't go more than 2 mph.

I'm glad I read the reviews after attempting to deal with these guys. Singh seems like he doesn't…read moreknow how to handle customer service, but it turns out he's not just incompetent but also dishonest. I inquired about a truck on a Thursday and he said the truck was being painted and he would get me photos on Friday or Saturday. Come Monday I didn't see anything and I called him. He said he'd get me photos on Tuesday. So on Tuesday he only sent photos from a distance and nothing interior or of the frame. I asked for more info and he told me that the truck was in great shape. I told him if it was in great shape I'd come in to get the truck but then he told me he had another buyer. Why make me spend all this time if he won't even get me info or be willing to sell the truck to me? He's clearly shady and not worth buying from.

This guy is not honest. I had to drive from a far distance…read moreto see a truck that he was selling, and his prices went up after I spent an hour on the road to see his trucks. Very unhappy with this man and his dishonesty

I had a really pleasant experience with Direct Buy Motors. The entire process was smooth,…read morestraightforward, and professional from start to finish. They were honest, helpful, and easy to work with, without any of the usual pressure you sometimes experience at car dealerships. I'm very happy with the vehicle I purchased and with the way the whole transaction was handled. I would definitely recommend Direct Buy Motors to anyone looking for a used vehicle and a dealership they can feel comfortable doing business with. Thank you for the great experience! I had a really pleasant experience with Direct Buy Motors. The entire process was smooth, straightforward, and professional from start to finish. They were honest, helpful, and easy to work with, without any of the usual pressure you sometimes experience at car dealerships. I'm very happy with the vehicle I purchased and with the way the whole transaction was handled. I would definitely recommend Direct Buy Motors to anyone looking for a used vehicle and a dealership they can feel comfortable doing business with. Thank you for the great experience!

5 Stars I had an…read moreoutstanding experience at Direct Buy Motors. From the moment I walked in, the entire team was friendly, professional, and genuinely focused on helping me find the right vehicle. A special thank you goes to Mo for providing exceptional customer service throughout the entire process. Mo took the time to understand my needs, budget, and preferences, and then presented several great options without ever making me feel pressured. His knowledge, honesty, and patience made the car-buying experience smooth and stress-free. What stood out the most was Mo's dedication to making sure I was completely comfortable with my decision. He carefully explained the features of each vehicle, answered all my questions, and helped me compare different options so I could make the best choice. His professionalism and attention to detail were truly impressive. The entire team at Direct Buy Motors made the paperwork process quick and easy, and they were transparent every step of the way. It's rare to find a dealership that combines great prices, excellent inventory, and outstanding customer service all in one place. If you're looking for a reliable vehicle and a dealership that genuinely cares about its customers, I highly recommend Direct Buy Motors. Be sure to ask for Mo--he will go above and beyond to help you find the perfect vehicle. Thank you, Mo and the entire Direct Buy Motors team, for making this one of the best car-buying experiences I've ever had. I will definitely recommend you to my family and friends and will gladly return for future purchases!

Within the last year, I have rented several times and each time the process has been quick and…read moresmooth. Someone different has assisted me each time and they were all equally polite and knowledgeable too. Every vehicle (box trucks and cars) have been clean and ready to go. There is also plenty of parking, unlike so many other businesses in the area.

Helpful and efficient and polite! As soon as i walked in, the courtesy and customer service was…read moresignificantly better than the place down the street. Craig was helpful and efficient getting me into my truck and accommodating some specific needs for my moving job on a tight timeline. The next day I needed to transition to a different truck and Jaron set me up quickly and actually helped me with the transition! The trucks were great, clean, great shape and did the job i needed and then some! Thanks, I will return.

We bought a vehicle from them, it went wrong, and they didn't take responsibility for repairs. They…read moreplayed dumb; it was all lies that they would fix it, but nothing ever came of it. They always left it the same. I don't recommend buying from them; their customer service is terrible, to be honest.

Team work makes a dream work Thank you once again, you…read morewere all easy to work with. You helped us out a lot with making the paperwork a smooth easy process. Good luck to you!! Hope to see you soon we are most definitely coming back. Take care

The customer service is great, the people are wonderful all around best service. Salesman Eric went…read moreabove and beyond for us, he made sure we had everything we needed and wanted for our trucks no questions asked he was on top of it! Thank you Eric

12/24/2024 Update and Resolution with Ford: Ford Service…read moreCenters that service RVs are rare, typically located far away, and often have months-long backlogs. To address this, I turned to C&E Trucking, a non-Ford repair company. They assisted me in filing a claim with Ford, which directly reimbursed C&E Trucking for the diagnostics and repairs.

This is the trucking company everyone should use. If you just take a second and compare them to…read morePenske, you will find that you will get an identical vehicle for nearly half the price. Why spend more money on the same equipment? The service is good, and if you order ahead, they will confirm a day before pick up. You go in, get your truck, and go. The new location is also fantastic.

Long ago I learned my lesson with this place. They are out of control when it comes to repair work…read morecosts. So many problems with this place. Just don't go here. All the bad reviews you see are the truth ! I would have been better off going to Tec Equipment in South San Francisco who has always been there for me and never ripped me off

Called yesterday 5/29/18 for some weld-on tope hooks. I called everywhere prior and they were all…read moresold out/ special order. But Specialty Truck had them in stock. I spoke to Patrick and he confirmed they had 12pcs. I couldn't make it in the same day but he put them on hold for me. And I picked them up next day. They were on the counter waiting for me. They were also less than half the price of the ones I purchased a week earlier next door at FJM. I will definitely be coming here more often. I have always seen them off the freeway but never thought of stopping by. Great customer service and very competitive prices. Thanks again Patrick for making this transaction go so smoothly, as well as actually having the items I needed on hold for me. Many places don't do that anymore and are just lazy. Cesar- Nor Cal Auto Stylez

There isn't very many places around like Specialty Truck Parts. I have always known them to be…read morehonest, dependable and trustworthy. Dan in parts is the go to guy and very knowledgeable.

Steve at California truck Leasing has been awesome. So responsive, so helpful, great trucks,…read moreaccessible trucks. We are a moving company here in Oakland and Steve is always CLUTCH!!!!! Thank you Steve!!!!

From the owner: Full maintenance Truck Rental & Lease company. Whether you need a one day truck rental or a five…read moreyear lease, our fleet is built to help your business truck on!

Jeremy came highly recommended by family friends. He found the exact car that I wanted, and dealt…read morewith the dealerships on my behalf. He ended up getting me a far better deal than if I were to handle it myself. He was even kind enough to drive all the way to Antioch to make sure the transaction was hassle free for me. The transaction took at most two hours, thanks to Jeremy's legwork. Buying a car has never been so easy. I will definitely work with Jeremy again in the future!

Jeremy was recommended to me by a colleague and he was transparent, efficient and persistent in…read morenegotiating a good deal for my new car. The inventory was very limited and dealers in NorCal made the most of this by keeping the price steady. Jeremy was able to negotiate with a dealer in SoCal for a great deal and had it shipped for a lesser total price than buying it in NorCal! After I received the car, I noticed the floor mats were missing and he was able to talk to the dealer to ship those as well. The best part about working with him is the diligent follow ups and efficient responses, even after the car was delivered to me. I'd definitely recommend Jeremy as a go-to auto broker!