this business sold out and hopefully now they have actual medical care and PT that's isn't…read moreexploiting "pain management" education. in prior years their medical staff did little to help workers progress outside of internal referrals. Some even let people linger for a year or more without imaging. Substandard care that's hopefully better now they sold their biz.

I came here on a referral and told the ladies multiple times why I was referred and told them I had…read moreinformation on my MyChart (patient portal) and was told it was fine. I also told them that it was 2 different injuries (stacked on top of each other) and life is getting hard because of having trouble with speech. I came into my appointment and was told they can't take the information I have and that I'd have to call after I get an attorney. This place does NOT care about one's best interest, rather they solely care about money...thanks for nothing! I'll continue to struggle with daily life since I don't have the money you care about.

The ER doctor Alex Rackoff seemed more concerned with getting me out of her ER than trying to help…read more She was content to let me suffer more for longer. I will absolutely risk my life going to a different ER than come back here ever.

As of November 2024, no primary care docs here are accepting new patients. Previously a family…read moremember had an appointment here with a new pcp, which took several months to get, and when the appointment finally came, the provider was sick and canceled it- they did not have a replacement appointment available for several more months. My other experience here is with their walk in clinic, they couldn't help the family member I brought here, but the bill was $1000.

go here and see Brett Parsons. So obviously, this review reflects the PT that I saw specifically,…read morebut as a whole, this place was clean, comfortable and professional in every regard! Which was not my experience at the previous physical therapy establishment that I had tried first-- (having tried a previous place the things I noticed at the other place were uncleanliness, disorganization and lack of knowledge/ and was over-Complicated and they disregarded physiatrist notes) The reason for my physical therapy was my back and hips and Brett went straight to the point on my first day and I was already feeling better with my at home routine and in office within a week. my advice is to try this place first and see Brett if you can! He also specializes in acupuncture, so that was a bonus treatment contributing to my overall healing!

I just finished 6 weeks of rehab work at Summit, and I have nothing but compliments towards the…read moreentire staff. My primary therapist Mikaela was amazing. She knew her stuff, and got me fully back from a long hip injury/surgery recovery, and I would recommend her and this entire office to anyone asking. Manager Brett and all the staff were professional, courteous, and fun to work with. Thank you Lake Stevens Summit, I got my golf game back.

Beware - their billing department needs to get it together. I have received multiple bills from…read morethis establishment over a year late. I received a bill, that I had already paid, two years beyond the service date. I went back and forth with them for quite some time and eventually, they agreed to drop the duplicate bill. However, I don't think I should have to defend myself against payments I've already made. I would expect that the billing department be capable of keeping track of payments if this was a professional establishment. I received another bill on Friday for services from June of last year - well I tell you what, I've never received a bill for these services until now, and they had the nerve to charge me a late fee. It makes me wonder if they are really doing so poorly that they have to send bills years late to cash out on late fees? Do they need the extra $10 that desperately? I have requested a copy of the invoice number and date of the last invoice sent to me and we will see what they say. Overall, the service I received at the old location was good. The new location, I was disappointed, My bill says that I am no longer welcome back, for not paying the bill, that they didn't send me until a full year had passed. Unbelievable. RUN!

This is the finest family owned Naturopathic physicians office I have ever experienced…read more Caring doctors and a dog friendly office. The staff does everything they could possibly do to care for and treat patients from blood testing to doctor prescribed treatment programs specifically designed for each and every individual who enters the facility. It was established and grounded in Mill Creek, WA for the first twelve years. During the pandemic served the public relentlessly and expanded into a second office in Kalispell, MT and opened a new wellness center in South Everett and continues to grow with physicians , medical massage therapy and specifically trained professionals in Integrative Care, including referrals to chiropractic and acupuncture as part of an extensive team. I have been helped by Dr. Young, Dr. Morlan and Dr. Fitzpatrick as well as extra work done last summer by the newest doctor, Elizabeth Day. Thank you, Purity Health.

Aging gracefully takes intention, honesty, and the right people in your corner -- and for me, that…read moreperson has been Dr. Michelle Torrance, ND. Michelle has been my naturopath for years, and I can honestly say she's one of the most trusted voices in my health journey. What I appreciate most is that she truly listens. Not the rushed kind of listening you find in so many offices, but the kind where you feel seen, heard, and understood as a whole person -- body, mind, lifestyle, and goals. She helps me make healthy choices that feel realistic and empowering, not overwhelming. Whether we're talking hormones, inflammation, stress, or just navigating this season of life in my 50s, she approaches everything with compassion, curiosity, and deep expertise. Michelle blends science with intuition, and that balance has made all the difference for me. I trust her completely -- not just with my health, but with my long-term wellbeing. She's guided me through changes, challenges, and transitions with grace and steadiness. If you're looking for someone who will partner with you, support you, and help you feel your best at every age, Michelle is exceptional. I'm so grateful for her care and her heart. -- Shelly Valentine

Extremely tardy front desk and very rude medical assistant. I had to wait for 25 minutes before…read morebeing checked in and seen by the doctor and waited for more than 15 minutes to be checked out. I had to ask them 3 times before they attended to me. People who came after me were attended to before me. This is after canceling my first appointment on Nov 12th just a few hours before the appointment. They just texted me on the morning of the appointment saying my appointment is canceled and I had to call them back twice before I got another appointment and that was more than a month away on Dec 16th. I just saw another review for Dr. Goldsmith that says that she does not show up for appointments and is bad with following up on patients. The reason I went for and the prescription to be sent to my pharmacy was not sent despite calling and letting them know twice. There's no access to the doctor once you are seen. It's also the doctor's responsibility to make sure this is done and it does not seem like they care. After I called and left a message the second time the medical assistant called me and literally shouted at me saying she is done her job and there was an issue with the pharmacy despite me trying to explain that my other doctor sends prescriptions here all the time and I have never had an issue and also the pharmacy going out of their way to check on it. Have never had this kind of experience visiting a doctor's office. People always go out of their way to make the patient comfortable. Will never go back or recommend this clinic to anyone. This is not the way to treat patients who have come to see a doctor for an illness. I never write reviews and never a negative one as I know how hard people work to keep a business running. I had to write this as I don't want any other new patients to undergo this ordeal specially when they are seeking healing for an illness from a qualified doctor's office.

I had two stints here and they were wildly different experiences…read more The first time through I somehow saw the same therapist every visit, and she was incredibly knowledgeable and very attentive and I saw a lot of improvement. It was peak PT. The second time through, every session was so packed full with patients that it was rare I received any dedicated attention at all. Eventually they just had a circuit of exercises I had to do on my own, or otherwise be stuck waiting until a therapist finished with another patient to tell me what to do next. I can't even imagine the logic in asking someone to pay for that complete lack of service. I ended my final stint early as one therapist in particular seemed frustrated that I wasn't making progress. Instead of adjusting the therapy, they just kept doing the same thing over and over. I eventually went to see another provider and after a stretch of therapy and medication, most of the issue has resolved.

The new upgrades to the facility flooring and some of the equipment are very nice. The physical…read moretherapists really have great knowledge. While some of the exercises are generic, they are done with purpose and explanation why they are helpful before jumping into harder activities. I think the best part is they added massage therapy a couple year back. Spectacular addition.

We were introduced to the Gottman method through Dr. Greenhouse to which we are grateful. Let's be…read moreCLEAR, Dr Stephen Greenhouse is NOT CERTIFIED in the Gottman method. We went in on a referral, seeking professional counseling. I am disappointed in myself that I did not have the wherwithal to vett this therapist. Please be responsible with yourself and your Mental healthcare. We expressed our issue on visit one. By the end of our fourth session there was no cohesive direction to resolve our issue and it became clear Dr Greenhouse did not have a firm grasp of our needs as a couple.

He was helpful and explained issues I had so that I can "rewire" my thought patterns. I changed…read moreinsurances and Dr. Greenhouse said he would contact them to see if he wanted to add Humana. He did not respond to my calls to see about his decision. I was surprised that he never responded. Responding to calls is important to me and previous counselors did call back. So, I looked for another therapist who is also good but he responds to my messages.

I just wanted to share my experience with everyone who check out this page. I am very happy with…read moreChuck ( my son counselor ) and the staff members are so sweet to me and my family, if I ever have any problems or questions, they are very helpful. Chuck is so sweet and nice to my son. we have been to the different services before and we didn't satisfy. Chuck has the way to talk to my son in the way that kids could understand. My son is really enjoying seeing him. Every week he would so excited to go meet with Chuck. Wishes for a while he didn't want to go see counselor because they didn't understand him. I am feeling bless to have Chuck and the team to give a care for my little guy. Thank you so much Mill Creek Family services.

Update: I recently received and read my clinical records. Having time away, and seeing those…read morerecords, made things clear to me. When things got heavy, he seemed to panic. He kept wanting me to reframe my thoughts instead of actually meeting me where I was. It felt like he didn't know what to do with trauma. And reading his notes, I was struck by how much more focused they seemed on defending himself than on supporting me or taking any real accountability. If you need someone steady who won't flinch when things get hard, look elsewhere.