We visited Your pub for something to eat .-I ordered a bottle of cider( Koppaberg), fish and chip plus mega fish and chip . I asked to swap peas for small salad (intead if posible ) .barman strait charged me for extra side salad!!!!.First of all our table was litle dirty + salt all over the place.I used to work in busy restaurants in Bristol- so I fully understand that this can happened.
When I get dirty oily glass i started to be concern about cleanless in this local- but yet again I just siply ignored ( did not used) and decided drink from the bottle.
After 25 min I started to give my girlfriend exuses why we have to wait for food so long..hmmm We was really disaapoited waiting hungry for simple fish and chips 39 minutess without any explenation !!! When food arrived I asked ginger short hair cut barman-waiter for side plate ( becouse bread and butter was served on the same plate with fish and chips) this is not a problem but- I was ignored by him .After one minutes i follow to the bar looking for the salt
(why is not with other condiments on the tables?) again the same barman was busy and ignored me ( ofcourse he forgot about side plate after two minutes)!!! Maybe becouse I am not British-well hopefully not??When i arrived to the table my girlfriend inform me that food is compleatly cold!!!!( Lack of comunnication between kitchen and bar?)
I took the plate and show to the shef(he appologised and offer cooked once again)I was angry but agree .After a while manager come back to our dirty table I politely complained about food, time - and glass (he said that this two fishes was last..!!! he did not ofer me any new dishes!!!. I asked for refund. Manager bring me money in his hands for food only, said sorry and run out !!!!! I even did not get full refund !.I was shocked how he badly deal with
situation!!! He did not try to make as happy, he apoligised but this was not sound like apology.This apology was like all experience.. very sad !!!!
What about our bad experience , what about our 45 minutes time lost!!!Who cares ??We left hungry engry and not satysfied!!!! This local will be closed soon not becouse is bad becouse is badly managed and staff is awfulL food well- I did taste one cold fries . I am so sorry for the owner !!!
On every step this pub Is a big big shock . No one expected 5 tar service from relaxed pub- but I did not experience so many mistake and lack of competence and tideness in one place. In my places of work i will be sucked if someone will have this kind of experience on one go! Did someone in Your company checking cleanless ,food and service standard, manager experience ? Is this company decided to closed down this pub already?? If you want to make business
and be on the market, you have to make basics right make customers guests welcome and happy!!! Central of bristol such a big chance to make a businness!!!
I will not recomend this local even my enemy at the moment !!!
We went to wetherspoon after that Table was clean our drinks was served in a clean glasses ,our- fish and chips arrived in perfect temperature in 8.5 min !!!! Condiments alt and pepper was available in one place , waiter served even women first .! It is possible to make guests happy- I know this from my experience!!! read more