My husband and I used Bay Area movers to move from a rental home to our new home, and as we have begun using our furniture and gotten settled in, our frustration has progressively grown with many pieces of furniture that we have discovered they have incorrectly assembled and inadvertently damaged.
I had no idea that we would have such a poor experience as I heard great things, and the gentlemen I was communicating with ahead of the move were all very professional. Here's everything that took place:
- As the crew was moving us, I mentioned that we were going to sell a 32 inch flat screen tv on Facebook marketplace for $25, and one of the guys said he'd take it, and I'd said "sure thing, $25 bucks and it's yours!" Throughout the day I honestly forgot about that conversation because I was distracted with everything going on. By the time they left, I noticed that the tv we were gonna sell was no where to be found. I then figured out that he took it without paying for it, this was very unprofessional.
-When they started moving us out, I asked them if they could disassemble our treadmill and reassemble it, they said something along the lines of "we should be able too, this treadmill looks pretty straight forward." Well.. they ended up disassembling it and moving it to the new house, and said they wouldn't set it up because "it's a liability," so now we are stuck with a disassembled treadmill that we can't use.
-We had slept in one of the beds they set up that was on a metal frame, and it was a lot squeakier than I remember. We looked at the base of the frame, and it turns out they completely incorrectly assembled the bed frame, and the mattress and box spring weren't even securely on the frame, we could have gotten injured or the bed could have broke while someone was sleeping on it because of what they did.
-We also discovered that my stepdaughters bed frame was incorrectly assembled, the whole frame is loose and wobbling because the pieces were not tightly secured.
-Finally, my husband and I's master bed frame wood base has a large crack in it that looks like it'll break in only a matter of time.
All of this is so frustrating. We spent $1500 for these guys' time which was already an investment and also gave them a $40 tip each, but now we likely have thousands of dollars worth of furniture to repair and likely replace because of the poor work of these guys. Then, the cherry on top of our frustration was to know that one of the guys had to audacity to take a flat screen tv of ours without even paying for it. We planned on just giving him the tv, but the fact that he just took it without even saying anything was very inconsiderate. I'm not typically one to complain about something like this, but given the multitude of issues we had in our experience with this company, I felt the need to bring this up. read more