"FEMALE CUSTOMERS, BE AWARE!"…read more
Charter Electric replaced my breaker box in 2022 following an inspection that deemed it non-compliant with the code. Despite this supposed upgrade, the breaker began tripping intermittently. The issue escalated when my tenant, during the recent cold weather, couldn't use the heater due to persistent tripping.
In an attempt to resolve the matter, I sought advice from an AC professional who identified wiring problems and recommended contacting the electric company. Having been assured a 5-year guarantee on their work, I reached out to Charter Electric. Scott, the person I spoke to, immediately adopted a defensive stance, vehemently denying any issues and accusing me of wasting their electrician's time.
Despite relaying the AC professional's assertion that the fault lay with Charter Electric's installation not meeting code requirements, Scott insisted on speaking to the AC professional and my tenant directly. Frustratingly, I, as the owner, found myself having to justify my request for an inspection.
Scott's response was aggressive, leading me to provide contact information for both the AC professional and my tenant. Unsurprisingly, they reiterated the same concerns. However, Scott shockingly asserted that Charter Electric's job was never to ensure installations met code standards; they merely replicated existing setups.
Upon requesting to speak with Joe, the installer responsible, I discovered he had been terminated. Despite this, Charter Electric showed reluctance to inspect Joe's subpar work. When I raised the prospect of involving my lawyer and leaving a negative review, Scott became even more hostile. He incessantly called, yelled, and resorted to name-calling.
To protect myself, I recorded these conversations and notified Scott of their potential use as evidence. When I finally ceased taking his calls, he resorted to sending misogynistic texts, suggesting that my male counterparts would better understand his position.
Frustrated by Charter Electric's lack of accountability, I had no choice but to hire another company, who promptly identified and rectified the problem in less than 10 minutes. They affirmed that Charter Electric should have addressed the issue in the first place.
This entire ordeal exposed Charter Electric's unprofessionalism, especially in their dealings with women. If you're considering their services, exercise caution and don't be swayed by seemingly positive reviews, as my experience was far from satisfactory. Scott threatened me to write a bad review for my company if I write to tell the truth about his awful treatments toward me!
I have our call recordings as well as his incredibly rude text messages where he told me if I "had a husband or a male business partner they would understand better!" Just trust me and stay away.