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Bay Area Background Checks

5.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

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Private investigation

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10 years ago

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8 years ago

Great customer service. Quick turn around. Everything is done easily online. Very satisfied with this company as one of our vendors!

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Krista S.

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Gotcha Legal Services - "On a mission for justice!!" We serve the entire Bay Area and we Gotcha!!!

Gotcha Legal Services

(42 reviews)

Attorneys! Law Firms! - use Gotcha Legal Services! I highly recommend Kraig and his team for…read moreyour process serving needs (CA and out of State), legal support, investigations, etc. No hoops to jump through - just good, quick, personal contact and services. Prompt replies from Gotcha - fast, professional service, all questions answered very timely. No A.I. nor machines to talk to - just fast, personal replies and service. Dependable. Communicative. Check the website - decades of experience, Court approved.

My experience with Gotcha Legal Services was nothing short of outrageous. I was blindsided by a…read morenearly $1,900 charge for "services" I never approved, never agreed to, and explicitly did not authorize. Instead of following the clear instructions I provided for a difficult serve, they went off on their own and ran up four hours of "stakeout" time--completely ignoring my direction. Then came the real insult: when I immediately raised concerns and stopped the process, I was told "no refunds." So let's be clear--they ignored instructions, performed unauthorized work, charged an absurd amount, and then hid behind a no-refund policy. That's not just bad business--that's predatory. This wasn't happening in a vacuum. I'm already dealing with the loss of my mother and serious financial strain tied to an ongoing lawsuit. I hired them in good faith to help serve someone actively evading, not to create another financial and emotional burden. Instead, they made an already difficult situation significantly worse. After the fact, I did what I should have done earlier--dug deeper into reviews--and found warnings from others and even calling out Gotcha by name as SHADY. That alone says a lot. I have since disputed the charge with my credit card company. Do yourself a favor: STAY FAR AWAY from this company. There are plenty of professional, ethical process servers out there--this is not one of them.

Wine Country Investigations

Wine Country Investigations

(3 reviews)

His team is very knowledgeable in many different aspects of investigation. His team is amazing…read morecaring and will shall get the job done what ever it maybe

We cannot recommend Wine Country Investigations, (WCI). We worked with Steve Heffelfinger PI#21550…read more We contacted this agency with hopes of finding out details of the criminal record of an acquaintance/contact. Without giving details of our request for assistance here in this review we can say that what we did receive from Mr. Heffelfinger at WCI fell far short of what he promised. We did not find out anything we couldn't have found from our own online research. What little info that was revealed was disorganized, vague, and disjunctive. There were promises of details as they were discovered which included sending someone into the court house to retrieve records. To our knowledge this never occurred as we had to follow up with WCI repeatedly and never did receive a return call with promised details. We had anticipated receiving a written report/summary too but we never received documentation of any conversations or info purportedly discovered. The value received for the $500 that we paid was absolutely worthless to us. After waiting 8 weeks with no further communications from WCI I emailed Mr. Heffelfinger with my complaint and his reply was that "Obviously the ball has been dropped somewhere" and he requested that I call him to discuss. I replied that I was done with WCI and that if he wanted to make good on any of this he could call me. To date we have not received a return call.

Prestige Investigations - Little Miss Ava, at her first Disneyland trip!

Prestige Investigations

(79 reviews)

Willow Glen

I don't write reviews, and I wasn't asked to give one. but I feel strongly obligated to do so. If…read moreyou're in the market for investigative services, stop searching and give Prestige a call. I talked to like 6 different firms, and what immediately drew me to Prestige was Nestor's professionalism and demeanor. He was easy to talk to, kind and very sharp. He wasn't pushy, and clearly explained the way in which he would approach my case. Up to that point, every firm I talked to was requiring me to sign lengthy service contracts filled with a lot of red flags and broad indemnity clauses. Nestor on the other hand was honest and up front, telling me he could take on my case for an extremely reasonable flat fee, and no ridiculous 10 page contract requiring a kidney as collateral. The intake alone was a breath of fresh air. Having just finished my case, I can also say this team delivers above and beyond what's expected. I honestly feel like I owe more than I paid. Nestor spent the weekend working on my case, and went well beyond the parameters to get me more than I expected or asked for. Nestor has earned a customer for life in me, he will definitely be my first all for any future investigative needs.

We could not be more pleased with Nestor's work. He was professional at all times, and even…read morerecommended a few tips that saved us money. Nestor took our issue very seriously and the outcome was priceless. If unable to talk, each call was returned quickly. I look forward to continuing with Nestor's help, expertise and professionalism. Thank you Sir.

Bay Area Background Checks - privateinvestigation - Updated May 2026

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