I visited this store at 459 SR 436; Altamonte Springs, FL 32714, today and was met by the most…read moredelightful young woman named Trinity. I explained what I was looking for, and she took me right to the battery I was in search of. She was thorough in her questions to make sure I was getting the right one. As our conversation continued at the checkout, she pointed out a great sale they were having on double and triple A batteries, which I really wasn't interested in, but ended up buying because of the sale price, and as Trinity pointed out, it's hurricane season! At the heart of this review, is the professionalism of Trinity, while still being personable and able to make customers feel valued. It is so nice to have this experience and I would definitely recommend this to anyone in need of batteries of all kinds.

Overall, what a great experience- minus the fact that my batteries were dead in the truck and I had…read moreto come buy new ones. Called and spoke with AJ about 2 batteries for a diesel - he was knowledgeable and upfront with all of the information. I pulled in the parking lot and before I was even out of the truck he was coming through the door to help me. Installed both batteries extremely quick and was very friendly. I would recommend AJ for anyone needing batteries.

Took phone here to be repaired. Cracked screen. They repaired it but put smaller than screen screen…read moreprotector on it, which is weird. Worked for a few days then just quits. Nothing. Still under warranty so brought it back and they say nothing they can do. Phone is done!! Then lock screen comes on looking like it's a new phone to set up. Tried accessing my account and phone goes black again. They don't know anything about phone repair and at this point I question if phone was hacked. Do not take your phone here!!!! And when phone was brought back in to correct problem employee said 30 mins. Then told us it'd be at least 4 hours!! Don't trust them!!!

If the battery is in stock, the transaction process is seamless. However, if it is not in stock,…read morethat's where the challenges begin. I needed specific batteries, and the first employee assured me that the manufacturer had hundreds available (even showing me on the computer). I was told they would arrive within two business days and that I would receive a call with an update. Two days passed and no call. From there, I was given three different ETAs by two separate employees over the course of a little more than three weeks, only to never receive the batteries at all. At that point, I decided to go with another company.

Sal was great! I needed a new battery and once he put the battery in my car needed a crazy reset…read morefor the audio to work. Sal stayed with it and figured it out. I really appreciate all his help today

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I have been down and out looking for a rim for my car and couldn't find this specific type that I…read moreneeded. I wanted my car back that day and this company MADE SURE OF IT. Not only did they take care of the problem that I originally needed. They helped me see that another one of my tires was in need of a repair too. The technician I had came all the way from downtown Orlando and back just to help me get my car back on the road. Shout out to them. It was a little pricy but this is one of the companies where the value of the service and work match the price and I would pay over again if I had to.

A very disappointing consumer experience. The service did not actually solve my problem and instead…read moreput me under pressure to spend more money. My car got a flat tire on the road, so I found this roadside tire service online and arranged for a technician to come out and help me. When the technician arrived, he removed the tire and inspected it. Because the puncture was somewhat large, he initially used a basic plug-strip repair method. However, the tire continued to lose air afterward, so the problem was clearly not resolved. The technician then repeatedly told me that the puncture was too large to repair and strongly recommended that I replace the tire with a new one, which would have required me to pay significantly more money. I have some knowledge of cars and tires, and based on the location and condition of the damage, I believed the tire could still be properly repaired. Therefore, I declined to replace the tire. In the end, at my request, the technician only temporarily filled the tire with air so that I could drive somewhere else to have it checked. I then took the vehicle to another professional tire shop. They inspected the tire and repaired it using a single mushroom plug. After the repair, the tire held air properly and did not continue leaking. This left me with a very simple question: If another tire shop was able to properly repair the tire, why couldn't this company provide the same solution instead of repeatedly telling me that I needed to buy a new tire? What made the experience even more frustrating was my communication with their customer service afterward. I requested a refund because the service I paid for did not actually resolve the problem. Their response was essentially that they had already provided a service and therefore I was responsible for the full charge. But my point was very clear: Yes, someone came out and performed a service--but did that service actually fix my tire? No. The tire was still leaking afterward, and I ultimately had to pay another shop to properly resolve the problem. The customer service representative kept repeating that they had "provided the service," but that does not address the actual issue. Providing a service and successfully resolving the customer's problem are not necessarily the same thing. I also told them that I understand there are labor costs involved with sending someone out, and I was willing to pay a reasonable portion of the labor cost. I was not asking them to provide the service for free. However, they refused and insisted that I pay the entire amount. Instead of taking responsibility for the fact that the original repair did not work, the conversation became a frustrating cycle of excuses and responsibility being pushed back onto the customer. If a roadside repair service cannot properly repair a tire, I understand that there may be situations where a replacement is genuinely necessary. But in my case, another tire shop was able to repair the exact same tire successfully with a mushroom plug, without replacing it. For me, this was an extremely disappointing experience from start to finish. The initial repair did not solve the problem, I was repeatedly encouraged to spend more money on a replacement tire, and the customer service team refused to offer any reasonable resolution afterward. I have saved screenshots of my entire conversation with their customer service and will be sharing them along with this review so that people can see the interaction for themselves and make their own judgment. If you are dealing with a tire emergency on the road, I strongly recommend doing your research before choosing a roadside tire service. Make sure you understand what repair options they actually provide and what happens if their repair does not solve the problem. In my experience, this service did not solve my problem. I ultimately had to find another tire shop and pay again to get the issue properly resolved. That is why I am leaving this review.

Lie lie lie you took advantage of a 70 yo person that had just gotten out the hospital and…read morediagnosed with a terminal disease on that very day. I was upset and tearful, my family also there in tears. Your technician took my money, several thousand, gave me a hug and told me god would take care of things and everything would work out. He left my home and ran out of gas up the road and called me to help him to go get gas. All the time this conniving socialopath and you were stealing my savings without a care in the world or remorse. I called you later when your employee didn't return to fix the car as promised. The both of you came up with some story as to how me the customer was wrong and how you both were justified in keeping my money. Truely cruel and unbearable how scammers like you both operate. Well organized for sure then you threatened to sue me if I told others what happened. I heard the school teacher he went to after me he ripped her off worse than me. I was completely sucked in by your employee that you sent to my home representing your company to fix my car. After I was scammed out my savings there was no money left to repair the car. The Prius had to be junked thanks to both of you. In regards to an appointment, I obviously kept my appointment because your technician arrived at the appointed time to my home. Huh, really a great place to do business

Their employee, Hector Rodriguez, is a scam artist. He tells customers of the Hybrid Battery…read moreExperts that he's been experienced 14 years and he can replace the bad cells and fix the battery for half the price - $700.00. He's a rip off and the business knows that. Hector came to Jacksonville with a truck full of parts he took from other cars and replaced my control module without even knowing if it was bad. That was an additional $200 that he included in the price. Within a week, the error lights were back on. Although he promised to fix it, there was always an excuse - he was either in New Jersey or Puerto Rico or as he puts it - life happens. He has yet to make good on his work or his promise. I am in the process of filing in small claims court, especially now that I see how many other people have been ripped off by Hector and this company.

They are ALWAYS short staffed. I'm disabled and I need assistance installing headlamp bulbs.Yeah…read moreright good luck with that So after waiting 2 hours I gave up and left. I'll try another parts store. How bout 1 star

Maegan picked the call even though i speak Asian…read more Indian Thick Accent ...i am here from May 16th 1996- old man in this country, but i do not live in Orlando as of now...i had an family emergency and had come by... Maegan -hopefully i am spelling her name correct- she is pretty quick, sharp, very customer oriented to strangers and has a great helpful tendency... She put me on to Alex- who comes out, has a great ability to find solutions, resolve, provide different types of input/values and cares for customers...He can speak different languages like Spanish and English which is key in today's world at least in Florida and California if not anywhere- just kidding. he was real nice....highly helpful...he has the ability to ask any of his colleagues also without hesitation -that's true solution oriented, caring for customers.

Forest gump behind the counter was less than zero help. I've been having issues finding the correct…read morebelt and for he couldn't explain in the tiniest bit why none of their belts in their system fit my car, or any suggestions on what to do about. After showing me one belt he said "well that's all I can do for ya". I went up the road to advance auto parts and they hunted down the exact belt I needed. Instead of just talking about different ways to cook shrimp

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!