***PLEASE READ FULLY***I DO NOT RECOMMEND!!! Very unprofessional, entitled, and rude. I brought an…read moreiPad 8 in to get fixed. When it was time to pick it up Rachel ( the owner's daughter) hands it to me and says they replaced the home button free of charge and there was a lot of candy inside the screen. I said ok thanks. As I'm standing there I start checking the other functions of the iPad. I noticed that the power button doesn't work so I asked Rachel about this. She says oh it wasn't working when you brought it in. I tell her I was not aware of that. She goes to the back and spoke to Jake the technician about it. I overheard him telling her that the volume down button doesn't work either. At that point, I tried to press the volume button and notice that it is completely stuck. At this point, they were going to let me walk out without telling me my power button and volume button did not work. The only thing Rachel mentioned was the home button then tried to upsell for a screen protector....After spending $281 in total with them and based off of good customer service expectations, I feel like they should have let me know about every issue they encountered. After asking them, how am I going to turn the iPad on and off? They get frustrated. After going back-and-forth, expressing my frustration and confusion on how these 2 important functions no longer work. Jake suggests I get a $20 refund of which Rachel later says don't give it to her because we didn't test it before she came in. At this point, several minutes have passed and I am waiting on the refund while doing research on how I am going to power this iPad on and off without The power button. I tell him "google is saying the iPad doesn't automatically come on when plugging it in if you shut it off first". Jake gets frustrated, picks up my iPad, rudely powers it off, plug it in and then slams it on the counter and says "it's back on.". At that point, Of course I tell him "don't slam my property back down like that". ( I mean it just got fixed, was he trying to break it again??). He continues being rude and says I can just take it back and replace the broken screen. Excuse me?? I just paid $281 in total here for a iPhone and iPad repair. And I did not even consent to you doing anything else to MY iPad that has been fully paid for at this point. Rachel nor Jake apologized or showed any remorse or mere concern for my dismay at the broken power button and volume button they were not going to tell me about..... finally after waiting several minutes Jake rudely hands me $20. I say thank you. I asked if he was the manager and he says "I'm the assistant". I say okay, "what's your name" he gives me his name with a worried look. I then ask Rachel for her name. She tells me, then says "you can write the google review". I say I'm going to do that and call back and tell the supervisor about my experience. She then gets angry and yells at me "DONT COME BACK. WE DON'T WANT YOUR BUSINESS HERE. IM THE OWNER'S DAUGHTER." In front of two other customers... if you want half done repairs, spoiled and entitled representatives, and a bad experience then this is the perfect place....

Great service and really kind people I had a problem with my phone after I had got it fixed with…read morethem and they fixed it right away with no charge and very great service! Highly recommended great people !

Outstanding service. Unlike every cell repair service I contacted in Asheville, Peak Wireless…read morecustomer service was helpful and responsive. So I drove over 30 minutes away and am glad that I did. The battery replacement was quick and easy (under an hour!) and the price very reasonable. The excellent ratings are well deserved.

I don't remember when I first went to Peak Wireless, but it must have been shortly after he opened…read morehis business. I'd bought cell phone(s) from him and was pleased with his helpfulness. My tablet screen was broken and Jeff offered to repair/replace it, but had never done it before on that particular item and wouldn't guarantee the work. I took my chances with him and he did an excellent job. It is now many years later (2024) and I've had to move to a retirement village where we have an IT department which takes care of most of our IT needs. Unfortunately my old, 5SE iPhone which I need because of manual dexterity problems, couldn't be repaired by the new, young tech and ended up in worse shape than before. The floating Home button cannot be eliminated, the regular Home button which had been difficult to push is permanently stuck. It is now Friday evening and I'll have to wait until Monday to somehow get the phone down to Peak Wireless and have Jeff and his crew work their magic on it.

Marlee was very helpful with my services and explaining new plan rates will definitely be backread more

relatively quick service. My biggest issue is that I was told with Cricket Protect, I would have…read moreto pay a $25 fee and the service would cover screen replacement. So, I elected to sign up for Cricket Protect. When I needed to use Cricket Protect, I was told that the $25 copay is in limited areas that does NOT include Greenwood. The cost was $130 for people outside the limoted areas. Do not promote a plan that is not viable to your customers. It is a deceptive practice!

Always get great help from knowledgeable folks who remain cheerful in spite of my inability to come…read moreup with passwords! I'm writing this on a refurbished computer they sold me years ago at a significantly lower price than I would have had to pay for a new one.

My hdmi on my Xbox series x was broke . Took it in was told 2 days ! It was fixed in one ! Fast and…read morevery friendly and good prices ! I highly recommend !!

Lindsay was amazing. My mom's phone was acting crazy, and she wasn't able to use it with all the…read morepopups continually telling her the memory was full or her phone had been infected, even while trying to look at photos. I did a factory reset and nothing worked. We took it to CPR and Lindsay knew almost immediately what was wrong. She removed 2 innocent looking apps (Adobe reader was one of them) and the phone was as good as new! It saved my mom from buying a new phone, which she was about to do. Thanks Lindsay!

Cell phone would charge. Technician diagnosed in less than a minute . Cleaned the charging port and…read moreplugged it in . Works awesome . He was fast and efficient. Highly recommend CPR!

I reached out about replacing my cracked screen. He responded within 15 minutes giving me the price…read moreand said I could come in the same day and get it done. I get to the business, and he tells me it'll only take ten minutes, and I can take a seat. I was checking the time, and he did not lie it only took ten and it looks just a good as when I got the phone!!

I regret being referred to Cellular Plus on Parklane Road and will not return. I brought in my…read moredaughter's Apple Watch for a cracked back, charging issues, and an upside-down screen orientation. I was told it would be repaired for $100 and ready Monday. Instead, I received no updates and had to return multiple times over approximately three weeks. Each time, I was told it needed more time and would be ready "tomorrow." When I finally received it, the watch was rubber-banded together, covered in glue, and only the back appeared to have been repaired. The other issues remained unresolved. Two days later, the watch shut down again. When I returned to discuss the problem, the representative became defensive, called me a liar, and refused to review the cameras he had mentioned. I had remained patient throughout the process and was not disrespectful, so this treatment was completely unacceptable. I paid $25 after he initially quoted $30-$35, yet he said I should be grateful because he had done more work than I paid for. The money is not the main issue--the lack of communication, poor workmanship, repeated promises, and unprofessional behavior are. I cannot recommend this location.

customer service was great answer all of my questions.reasonable price would definitely recommendread more

The employees are very welcoming and knowledgeable. Replaced…read morewatch batteries for me and was out the door in ten minutes. Their customer service is excellent.