Very pleased with my purchase from this company. Ordered a…read moretap online and received next day and the tap looks amazing could not be happier. In all a fantastic product at a reasonible price. Highly recommend.

Ordered a lever dual flow mono mixer tap online. The tap was delivered within a couple of days and…read morewas exactly as described on their website. Cannot recommend this company enough and was refreshing to deal with a 'real' company. If I need any further kitchen and bathroom fittings I know where I'll be buying them from - 'Doncaster Kitchen & Bathoom Studio'!

If you enjoy walking through a cloud of smoke to get to a doorway then you'll love this place…read more Unfortunately I don't, and don't. I've been to this shop twice, and both times all staff have been standing smoking in the doorway, and nobody seems to have been available inside to help. They have a fairly good display of bathrooms inside, but on closer inspection it is pretty standard cheap stuff, which I think is probably imported from China and the same as you can get online for a few quid. They seem to have spent a lot of money doing up the showroom but they've just not quite got everything sorted. Nice place to visit for inspiration but nothing there that excited me.

Worst company i have ever dealt with. The owner never writes anything down so we ended up with the…read morewrong colour units which he was adamant were correct! We have been waiting over 6 months now for the rest of the kitchen to arrive..still waiting!! We have been making 'make do' meals for the last 6 months as it is difficult to cook. On top of all this we paid over £15k so expected good quality service!! The owner doesn't care and has lied on numerous occasions to us. On top of all this he asked us if we wanted to upgrade an item. We agreed to and he gave us the model that had been sat in the showrom for 3 years (according to the fitter) and had lots of parts missing! Steer well clear!!!!

This company was finally dissolved on 13th July 2015. In October 2014 Tony Parkin who was a…read moredirector set up another company called In-Houze Dezign this company is registered in his wife's name (Angela Parkins). Tony Parkin is very convincing we had cheaper items fitted than what we agreed on the fitter was never at our property when he should have been. When we complained about the many problems we were having with standard of work and quality of fittings to quote Tony Parkin "I'm taking myself out of the loop" and said it was his wife's business and to speak to her never told us this when we ordered the kitchen also we found that In Houze Dezign do NOT GIVE A GUARANTEE on their kitchens. The fitter Scott Hudson continually lied to us his standard of work can only be described as appalling. We have had to get other trade people in to rectify the problems and sub standard work we have been left with.

Really disappointed to be writing a poor review of DIY Kitchens as the quality of my units and…read moreinitial delivery was all very good. The poor review relates to the quality of their post-sales service. Upon delivery we had a damaged unit (part of the mechanism had broken loose from the carcass during transit). Initial response was very positive, even returning a response on a bank holiday Monday. After a bit of to and fro they agreed to replace the unit and send a replacement. They intially indicated that this would be with me either Monday 6th May or Tuesday 7th May. My wife took the Monday off work and me the Tuesday so we has it covered. At the end of Tuesday nothing had arrived. I contacted their support on Tuesday evening and got no response on their support system so phoned end of Wednesday, to be told "not really sure what happened as to why it wasn't delivered". Thursday I was told they would have to reschedule it for Monday 13th May. Once again my wife took the Monday off work, me the Tuesday. Given their failure to deliver the previous week I took it upon myself to call them on the Monday to confirm delivery, which I was told it would be either late Monday (after 5pm) or early Tuesday. I was sent the driver's mobile number so I could contact him. I was actually starting to delieve they might have sorted it out! I messaged the driver Monday night and then again Tuesday morning to request a broad delivery time. The driver called me to let me know that we didn't have anything down for delivery to me! I called the office on Tuesday morning, to be told that it wasn't loaded on to the van on Monday (so it was very clear that when I called to check on Monday that nobody actually checked anything at all - what's the point?). It is apparently coming out to me Wednesday (tomorrow). Although it wouldn't be a massive surprise if it didn't turn up. Terrible, post-sales service. I would not recommend DIY Kitchens purely as a result of this experience. As an aside. It seems to take 2-3 days to get a response to any post-sales online tickets, the phone line rings for a minimum of 10 minutes every time I call. On one occassion having waited for 13 minutes the line announced that I would have to try again later and then dropped the line. Oh and on the question of compensating me I was told that I had to put that question in an email to them. After my wife and I have wasted 4 days taking time off work, they couldn't work out what I wanted compensation for. Laughable! Take this an official request for compensation! UPDATE Wednesday 22 May - Having been told my unit would be delivered on a "special service" on Wednesday I took another day off work. I waited until 1:15pm before calling to confirm it was definately coming out today and to learn whether the unit had left the factory. Got told they would check and call me back. I waited until 2:45pm without a call. I called back, spoke to another member of staff, to be given the number of the driver who was delivering my item. I called the number to discover that driver didn't have my item at all. I called DIY Kitchens back to be told that number was incorrect. I got told that here was confusion because my unit was on a "special service" because of the problems I had been experiencing. I finally got notification at 5:30pm that my unit was on it's way and would be delivered Wednesday evening. As I have come to expect, no delivery was made Wednesday evening.......Another failed delivery and day of misinformation! Thanks DIY Kitchens for the "Special Service" although at first sight it is actually the same as your standard service whereby you tell me it's coming and then it doesn't. UPDATED : 11th July 2019 As a result of the poor service I was offered compensation by the customer service manager in her phone call. I messaged DIY Kitchens on 23rd June to remind them that they had still not got in contact with my offer of compensation. I heard nothing from them in the two weeeks that followed. I messaged again today (11th July 2019) let's wait and see if they responsd at all. Such poor after sales service. Once they have your money, they frankly don't care!

i was told my unit was on a lorry thursday night now sunday morning no phone call on email have not…read moreleft my house incase it comes they say they can delivery till 10 pm . crap service , this is 2021 everyone has a phone . my fitters want to finish the job but cant without the last unit