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Bath & Body Works

2.5 (2 reviews)
Open • 10:00 am - 7:00 pm
Updated 2 months ago

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Sally Beauty

Sally Beauty

3.6(5 reviews)
23.1 mi
•$

LAWSUIT WORTHY CUSTOMER SERVICE- Sales reps knowingly sold me a dye that did the exact opposite of…read morewhat I was requesting. I asked the male (he said his name is Ezekial without the "z") over the phone if dye was sold that could die grey hair blond without dying the accompanying brown. He said yes after explaining the exchange policy for a 6A brown I'd be returning. I arrived at the store and handed the Eekial the box and asked if they could help be find the blonde dye for grey hair. Alecia twice told me to bleach my hair and then dye it blonde. Each time I told her no bleach. Each time I specifically told her I wanted to dye the grey blonde only. The third time Eekial had Joined us by the dyes when Alecia said a third product did that. I was trying to pick a shade closer to my existing blonde when she said to try a light blond a little bit away. THEY both KNEW I was dying the roots only. They both KNEW I wanted NO BLEACH. Well, I brought it home and heavily applied it to my brown and grey roots. Ten minutes later I realized it was bleaching the roots and, as I only bought enough dry for foots, I didn't have enough die for all of my hair that is long enough to to reach my lower back/lumbar area. I look awful and it will take hundred of dollars to fix this. Alecia, how narcissistic do you have to be to trick someone into buying a product that does the exact opposite of what they wanted? The grey hair is still grey and SOME of the original brown is more red than blonde.

Mackenna is very knowledgeable and super helpful. She was very friendly and her upbeat attitude…read moremade my day.

Bath & Body Works - cosmetics - Updated May 2026

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