The customer service from the two employees was absolutely terrible. I don't think I've ever been…read moretreated so poorly in any store. I walked in ready to buy several items, but the way I was treated made me walk right out without spending a single cent. On top of that, everything is cheaper online--and you get better treatment too. Easily one of the worst experiences I've had in Lubbock.

This is one of two stores in Lubbock where I am guaranteed to find something I like, that fits…read morewell, and is reasonably priced every time I go. It's great but also gets me in trouble that this location is close to me and to J Roberts (so I usually go to both if I go to one). Francesca's has been the source of probably 60%+ of my jewelry purchases. They offer both trendy and timeless pieces with earrings ranging from $5-$12 and necklaces usually in the $20-$30 range. Definitely not bad. I get lots of tops and dresses here. Scarves are another top seller in my book and I have one small clutch from here. I could spend hours just looking over the tables of knick knacks. The only drawbacks to this location are that it is very small. My husband normally will go anywhere shopping with me because he is a saint. However, he draws the line here because its so small and crowded that he feels awkward waiting around for me while I prance back and forth all over the store. And lastly, the sales staff is so hit to miss. Sometimes they are welcoming, accommodating, and friendly. Other times they seem to judge you if you're not looking your best and assume you aren't worth their time. In this case they continue chatting amongst themselves and completely ignore your presence in the store. Which can be really awkward when there's 4 of them and you're the only customer in the tiny space.

I have shopped here for awhile but the last couple of times I have gone in I have had mediocre…read morecustomer service. I am not even acknowledged and the staff can be rude. They do not check on you in the fitting room even if there are few other customers in the store. As for the cleanliness of the store there is always a ton of dust bunnies and the clothes are always messy. Working in retail I expect better service from such a high end store.

Good store. Good location. Good sales. Everyone who works here is always very pleasant and ready to…read morelend a helping hand or start me a dressing room. I have also had a lot of ease ordering products in the store from online for free that go straight to my house! This is also in a really lovely part of Lubbock, right next to a starbucks and so many eateries.

So to start I walk in and get a response to my attire that the two ladies didn't think I was aware…read moreof. So I bought a nail polished that had a reduced sticker on it placed in a reduced mark bin. When I left I checked my receipt and saw I was charged full price. I went back and explained I was ringed up the wrong price. I was told that some people change the stickers and offered a return/ refund. I did not want a refund I wanted the marked price to be honored. Not pleased with surface. There were various polishes in the reduced bin with the reduced tags.

I am hair challenged, but I am comfortable in this Sally's. I have asked numerous questions about…read moreproducts, processes, and advice. They have always been professional and answered them without acting like I am bugging them. I have returned products with no hassles, too. They have TONS of cool products, reasonably priced basics, and lots of help if you need it. I can def recommend!!!

Oh Marshall's how I miss you during this quarantine time. I can't wait until you open your doors…read moreto my second home. If I New this was going to happen, I would have shopped harder the last time I was there. Till next time.

I found 3 Squishmallows I have been searching for here so for that reason alone... this place gets…read more5 stars from me!!!

Christmas season; I called to ask if they had a certain Christmas tree. They answered and directed…read moreme to the correct department. I spoke to a customer service rep who checked inventory, told me where to find it in the store and how to go about purchasing it. When I arrived at the store my purchase when smoothly and quickly. A nice young man carried my tree to my car. A great experience in a busy store at Christmas time. Great job Hobby Lobby Lubbock! Thank you.

I bought 3 bandanas on Friday today and clean my cast iron skillet. Since the bandanas were going…read moreto be used in a clean skillet, I washed them in a laundry bag. All 3 were coming apart, after I removed them from the dryer. Returned them to Hobby Lobby on Saturday. The return checker called for someone to help. The second woman called for a manager, and she told me they could not be returned. Why? Because they had been washed. I told her they were going to be used in a clean skillet! Nope, they've already been washed. Guess I should have told them they just started disintegrating, then I probably could have returned them. It's not about the money, but I thought HL had common sense!

This store is a must see! I loved all the styles, accessories, upcoming fashions and even the…read moreupscale Tech apparel and few sorority items. The ladies made you feel welcome and very helpful. Definitely will be back!

Top notch and the sweetest customer service. I love this…read moreplace. Provide a range of affordable to luxury items. It's nice to have this store as an option considering how limited Lubbock is (no Nordstrom or Neimans etc)

I hope this isn't the only Marshalls Home Goods that Lubbock has…read more I've visited this store twice and it always fails me. The home decor is mediocre and doesn't wow me. They sell fake gemstones and minerals that are priced ridiculously high for no reason. Dyed agate bookends that read, $75 for what it being dyed or it being "crazy laced"? Either way, dyed agate isn't worth a penny in the geology world. I've also seen geodes priced at $200 for a small quartz and calcite filled again both specimens aren't worth anything really. However, that's Marshalls ripping off naive people again. Another thing is the fact that there's either glass, fake plants, or lamps as decor is a joke. The lamp are ehh and cost way too much. The glass again is uhhh ok looking and the fake plants are ugh why would I spend this much for plants that don't give off anything for this price might as well go to the Dollar Tree or Home Depot. I feel as if this Marshalls caters to a specific crowd of people. Moreover, I don't like the fact that the customers don't know how to be respectful to others by saying, "excuse me". It baffles me that the aisles are already tiny and that someone rudely walks in front of you or into your personal space without using their proper manners. Additionally, the employees are fairly nice, but customer service is always inconsistent. First time, I shopped here I got a cashier that didn't greet me. Second time, I got a cashier that was bubbly. Actually the only good that Home Goods has is that you can get some good quality items on the clearance section. I found a fruit basket, silverware place set (that broke after two days of using) and my sister got a nice faux fur rug.

Fun store to look through for stuff around your home. The stuff is always changing, so if you see…read moresomething you're deciding about getting, just get it because it may not be there next time. They even have stuff for pets!

The Earthbound Trading Company is a staple to the South Plains Mall in Lubbock, TX…read more I'm surprised I'm the first to review this hippie, bohemian lifestyle store. Even though it's a nationwide chain headquartered in Texas by way of Brazil where the owner is originally from, I love this store for its great home decor and cool gifts. I appreciated the great service my daughters and I got on July 20, 2024. The priciest item I bought was an opalite candle ($19.95). It smells pretty good. The next treasure I adore is an amethyst anklet ($16.95). I think anklets are such a super cool, sexy summer item. The amethyst beads are rich with that purple color. I used to love when my mom would take me in here when I was little. Now my girls love it too. Those silly little hippies...