I'm writing to express my disappointment regarding a recent experience that has led me to…read morereconsider continuing as a customer, despite many years of loyalty and having spent thousands of dollars with Bath and Body Works. On 10/1/2025, I purchased 8 full-price items using a 20% off coupon. Less than 24 hours later, those same items went on sale for 50% off. When I noticed this, I contacted customer service to inquire about a price adjustment or at least the ability to apply the same 20% coupon toward the current sale online. I was told neither could be done due to company policy. While I understand policies are in place for consistency, I was surprised by the lack of flexibility--especially given that the price change happened so quickly after my purchase. I asked if the 20% coupon could be added to my account so I could return to the store and repurchase items, but was told it would take up to 72 hours to receive the coupon--well after the sale would end. Ultimately, this came down to about a $15 difference, but it left me feeling like my loyalty and business are not valued. I even asked if a store credit could be issued and was again met with a firm "no." I know this may not seem like a big issue in isolation, but it was disappointing enough for me to make the difficult decision to stop shopping at Bath & Body Works. My husband has long said I spend too much money at Bath and Body Works--ironically, he might finally be pleased. I hope Bath and Body Works consider more customer-focused flexibility in situations like this. A simple goodwill gesture could have retained a long-standing customer.

I shop the pick up often when they have their $3 specials on hand soap! I get so many compliments…read moreon them and they make great gifts. They always have my order ready to go. Just don't forget to show them your ID!

We went on a Saturday around 1230ish. They are currently having a sale on the fragrance bulbs for 2…read more95 so I couldn't pass that up . The three wick candles are 15.95. We were greeted when we walked in and assisted with some body sprays as well. The store was well lit clean and well stocked. The sales associates and cashiers are always friendly and move the line as quickly as possible. B

I don't know how I walked out spending $100, but I did! Had a great day date with my daughter today…read moreand it I no over laughs over me somehow snorting hand sanitizer up my nose. Kudos to a fabulous staff!

If you want to go somewhere and just smell a bunch of amazing soaps and bath bombs, come here. I…read moremust warn you, though, it is VERY difficult to leave this store empty-handed. Be prepared to spend some money. The day I went, they had some kind of sale on laundry soap -- buy one, get one for $5. The laundry soap typically sells for $18, which sounds like a lot of money..... so getting two of them for $23 wasn't so bad. However, not only do they smell amazing, but they last a long time! I've had these for over a month now and have only used up maybe an inch of the detergent in one container. You just need to use 1-2Tbs of laundry powder per load (I also purchased a wooden measured scoop for the detergent). Best of all? Clean ingredients! Always a win for me! AND! And! You can choose the detergent scent you want and they mix it for you! Guess what all my clothes smell like right now. Cinnamon Spice. Yep. That's right. Boom. Of course, there are the usual soap bars, bath bombs, shower bars, lotions, bath truffles, and so much more delicious-smelling things for your bath, cleaning, and body. I find it hard to spend money on these things for myself, but they're great gifts. Who doesn't love a bar of fancy soap that smells like a unicorn?

Neat little shop. You can customize scents for soap bars, and they also have a variety of other…read morebars including shave bars, shampoo bars, and pet shampoo bars, and they also sell laundry detergent. The bars are cute and smell good, and they are BIG. Staff was friendly and helpful. Picture is of a bar I bought and put on my soap holder at home. If I remember correctly, most soap bars are $7, the pet soap was also $7, but the shave bar was $10. Laundry detergent is $18 for a container but they seem to have sales on it often.

I've always been a fan of the Benefit brow bar at Ulta and how they wax my brows. Carrie has done…read moremy brows twice now and I've been very happy. She takes her time and is easy to talk to - I always leave feeling like a million bucks! The only con is because it's in an Ulta, I always leave with more than a brow waxing.

Sarah Mae has been my go-to for tackling my gray, curly, thick, mostly unruly hair for years. Her…read moreflexibility with scheduling and her professionalism is a huge reason I refer so many people her way. I always know I'm going to laugh and be heard while I'm in chair and I'm going to walk away feeling better than when I came. It's not just hair to Sarah Mae, it's relationship building and healing clients feel their very best. If I ever have to relocate, I guess she's gonna have to come with me!

Went to get my foundation shade today The workers are so…read morenice but especially the one who helped me she has red hair and was so friendly and kind Will come again in the future

Let's just say I will never be back again. They charged me $60 for 2 eyebrow waxes, that took less…read morethan 10 mins for both. And on top of that, they asked for a tip! Need, I say more?

Diamond helped me fulfill a prescription at another location as they did not have enough of the…read moremedication in house. She checked around the area and then called the store that was showing it in stock to verify it was all there. She then transferred the Rx to that store over the phone and it was ready for me by the time I got there. I appreciated the effort and speed in which she took care of my situation and did it professionally, never acting as if I was an inconvenience as she also had other customers in line behind me. She was able to take care of them quickly and then resolve my issue as well! Great service! Tysm!!

I've been a Walgreens customer for about 15 years, but after today I'll be moving my prescriptions…read moreelsewhere. I went through the drive-through to pick up a prescription that the Walgreens app and a text message both confirmed as "ready for pickup." There was only one car in front of me, yet I sat for 30 minutes before anyone acknowledged me. When I was finally greeted, I was told my prescription wasn't ready and that it would take another 30-45 minutes. When I expressed my frustration, the employee rolled her eyes at me. I work in customer service myself, so I understand things happen -- and I even told the employee "I know this isn't your fault." But if Walgreens can't support the drive-through due to staffing, it shouldn't be open. What frustrated me even more was the conflicting information: the app showed my prescription was filled once I left, while I was being told it wasn't even ready. Later I called the store to try to resolve it, waiting on hold for 1 hour and 31 minutes before anyone picked up. Again, I explained I wasn't upset at the employee personally, just at the situation. But instead of empathy or real help, I was met with rudeness and dismissiveness. At one point I was even asked, "Do you want me to fill it or not?" in a tone that made me feel brushed off. All I wanted was help transferring my prescription and to confirm my refill count was correct, since the app showed my prescription was filled today, even though it wasn't. Instead, I was told flat out, "Just call Walmart, they'll do it." Technically Walmart can initiate a transfer, but Walgreens still has to provide the information. Rather than taking ownership or even offering to help, the employee pushed it off on me and made me feel like I was a burden. I don't expect perfection, but I do expect honesty, timely service, and basic respect. Unfortunately, Walgreens failed on all three today. When I called Walmart's pharmacy, a real person answered and resolved my issue in under 5 minutes. After this experience, I'll be moving all of my prescriptions there.

Our group of 37 people went to Poppy & Pomelo and had a wonderful experience! The staff were super…read morepatient and friendly with all of us! There were so many scents and different type of products to make. They had a bar with so many options as well! We will definitely come back!

This is an adorable little shop right by Woodland Park! You can shop find some great gifts from…read moresoaps, home goods, accessories, and crafts. But ALSO you can make your own candles, reed diffusers, body and hair sprays, or room sprays, or you can create your own hat, makeup bag or pencil bag with a bunch of patches. I went to make a candle with a friend and it was fun. They recommend a reservation, but you can also walk in. They also have a bar as well with a variety of drinks so it's a great stop for a girls night or just for funsies.

I went in to get hair bleach. After looking around and having no clue what specifically I was…read morelooking for, I asked one of the ladies working to help me find it. She got me the items I needed and told me how to use them and what to expect. She was super helpful. They lose a star because restocking shelves should not be done in this tiny store on a busy saturday. Seriously, Saturday is NOT the day to redesign displays, restock or any other big project.

I went to Sally's because I've always had a good experience there. Every time I've been in, people…read morehave been able to help me out With this last time being the exception. Im not used to the Sally's here in Hamburg but I went in anyway. The lady who worked there was extremely rude to me. When I called and complained, I explained to them that I don't want anything, I would just like to visit Sally's and have someone help me who actually some what enjoys their job or helping people in general. They told me they'd be in contact with me within 48 hours. It's been two weeks. I'm done with Sally's. Better luck to the rest of you.

Pharmacy is terrible. Showed up a few minutes before closing after receiving a text that my…read moreprescription was ready. I had a Co-Pay card that I was trying to add and was told by the pharmacist that she didn't have the time to do that as they were closing. I would recommend avoiding this location at all cost, always delays with prescriptions and rude staff.

I wish I could give it less than 1 star. In what world does a retail pharmacy close for the entire…read moreweekend. Do they think people only need their medicine during bankers hours. My surgeon called in a refill for pain medication prescribed for a total knee replacement 7 days previously. I called today Saturday to see when it would be ready and was advised I could pick it up on Monday because the pharmacy was closed for the entire weekend. I could not wait until Monday or would run out of medicine. I was on hold for 1 hour and 6 minutes to speak to someone at the Walgreens on Pink PIgeon Pkwy only to be told I would have to get my surgeon to call it in again to their location which is not possible on a Saturday because KY law does not allow them to transfer narcotics. So due to Walgreens inability to staff and run their pharmacies correctly I will spend the weekend without pain medicine. Please do not trust them with your health.