Love this store! They always have super cool bath products! They even have an awesome fair mask…read morethat really helped fix damaged hair! I love their bubble bars and oil bars! Super great items that don't irritate my skin and smell amazing! The staff is super helpful and knowledgeable of the products.

I am so excited that we have a Lush location in El Paso…read more Today we went in there on a whim and were not disappointed. If you like fresh, handmade, sustainable and charity driven cosmetics, this is your place. Now, it's not cheap, and that's OK. The quality of the products is excellent and the thought put behind it to benefit and sustain communities matters. They recycle the containers (don't throw them out, bring them back), and use paper packaging for your purchase. It smells so good in there. I will definitely be going back for gifts.

Nice people. Quick checkout. Only had 1 of what I wanted on…read morethe shelf. But they weee super busy so I imagine it's hard to keep up. Store is hard to find at this shopping center.it was my first time here.

I had a very uncomfortable experience at Store #546 today (March 6, 2026)…read more After leaving the store and walking to my car, an employee followed me into the parking lot and took photos of my license plate. No explanation was given for why they were doing this. Being followed outside by an employee and having photos taken of my vehicle felt intimidating and unnecessary. I had already left the store and the interaction inside had ended. Customers should not feel like they are being monitored or followed when leaving a business. This kind of behavior is very concerning from a customer service and safety standpoint. I have filed a formal complaint and hope management addresses this situation so other customers do not experience the same thing. I have filed a BBB COMPLAINT

Always going to Wig Paradise for my wigs Great service…read more Largest selection in El Paso that I know of. I recommend

I was planning to buy a wig- when I entered the store, I started looking around. The associates…read morethat worked there was very RUDE! They even followed me around the store, telling me where I can look and not to look. Which was very uncomfortable, then I asked to use the restroom. They had told me, "There is no restroom here!!" I do believe that is a city code violation of not allowing the public to access the restroom within the business facility. I HAD REPEORTED THEM TO CITY, "PLANNING & INSPECTION." I even reported them to BBB. I DO NOT RECOMEND THIS PLACE, THEY ARE ILL MANNERED UNPROFFESIONAL and lack proper customer service to their customers.

Easy location, cute clothes, great prices…read more Botticelli moved from its downtown location, which was much smaller and a bit harder to get to. The new location is in the Century Plaza where Tres Mariposas and Nono's is located. The store has a great calm feel to it and the owner is very sweet. There is a variety of clothes, accessories and shoes to choose from. They carry Havaianas which is true must, as well as other designers. I think their price range is totally reasonable which makes me think that the owner knows her market. Overall, I think visiting this place is totally worth it!

The cashier was incredibly rude. Cute clothes but I'll probably never go back because of how poor…read morethe customer service is. She may be the rudest person I've met in El Paso to date.

I was not thrilled with this location. I came in knowing the brand I used years ago and was going…read moreto grab it. X has never let me down when it comes to hair product and I don't like to use other brands - just a personal preference. As I walked in the sweet gal at the register greeted me and asked what I was looking for, I told her but I was already heading for the direction and she agreed. She tailed behind and I let her know I knew the brand and color I wanted, I just needed to figure out the shade. She completely derailed me from my brand to an alternative and raved about it being popular, beautiful color, great, etc. it was similar in price so why not. She grabbed double the boxes needed for my hair. Then she tried to encourage me to buy the pricey developer over the one I normally buy. Like goodness lady. I get that you're doing your job by bringing in money for your business but I have been doing this for years before I took an extended hiatus. You are leaving a bad taste in my mouth and the trusted brand that Sally's was to me is becoming tainted. The worst part is she failed to mention that she knew X was my brand..... she knew the price of it.... $6.59 and it would have taken me no more than 2 boxes. For something I came into the store for. 2.4 oz of product... You sold me 4 boxes of 1.2 oz of a product for $7 a piece. I ended up returning the product once I got home excited to do my hair and realized it wasn't what I wanted at all. Sometimes you have to go with your gut feeling and not someone else's opinion.

The staff is friendly but can't truly help customers in the morning. I received an email for a…read morepromotion in the store and the employee had no clue what I was talking about. The store is clean and the isles are wide enough to use a stroller.

I wandered in here while shopping at the outlet mall one day. A small sale sign caught my eye taped…read moreon the door. Make-up + Sale? I think so. A well kept employee greeted me with a hello. The overall store is small but there are shelves and counters with various make-up displays. The store is clean. There were a few testers here and there and a place to have your make-up done (I think anyway. I didn't see any advertising for services.) I like to browse at a turtle pace, swatch colors, and see what combinations look the best so I felt just a little awkward being watched by the store employee without reassurance. Maybe she was waiting to see if I needed anything because as soon as I piped up she was ready. As their door sign had stated, there was in fact a small section with deeply discounted inventory (a lot of Smashbox products). The sale selection was a bit limited in colors. A little handmade sign stated not to open the boxes. Since there was no tester available the sales associate helped me out and opened a box I was interested in so I could eye the actual color, which was great because I ended up buying it! She also let me use a make-up brush on hand to test a product too. I ended up walking out with a couple items from the sales area. Mineral make-up isn't my go to but I'll definitely pop back in again to see what sale they may have going on. You can get a rewards card here too. Get a stamp every time you spend x amount and eventually receive a discount. They also offer a military discount on regular priced items.

The store is clean and neat, seems to have a good selection and stock is kept current…read more I've purchased Jane Iredale products from here a couple of times and had varying customer service experiences depending on which salesperson is on staff. The last time I was there, I was the only customer in the store, yet I was rushed out as if the saleswoman had something better to do. In fact, she helped me pick out the two items I'd come in for specifically, and then hurried over to the register and stood there. I actually had to tell her I wasn't finished shopping yet! She did point out a selection of clearance items, and briefly removed the shadows from the boxes so that I could see them, but then hurriedly returned them to the boxes so there was no way to compare shades. Another issue I have is that some of the saleswomen will try cosmetics on their arm to show you what the color looks like. Unless I have the same skin color, how can I know how the product is going to look on me? Their return policy is terrible.They will not give a refund for any open packages. So two of the shadows I purchased, which are irritating my lids (I think because they are shimmery when I have always previously purchased matte in this line) are not refundable. They did let me exchange a foundation color once, but made it very clear they were unhappy to do so. Although I prefer to buy cosmetics in person, rather than online, 100% Pure and Ecco Bella provide high quality, all natural and cruelty-free cosmetics and will happily take anything back for any reason. In fact, I believe from their site that JaneIredale.com has a more liberal return/refund policy. I doubt I'll be purchasing anything from this store again.

The store itself good but please don't get advice from the employees. They give you the absolute…read morewrong advice and people trust them enough to believe them. Thank goodness I did not but I heard them telling others and they are ridiculous. At this point I believe they are telling you to buy the wrong product so you can go back and buy more to fix it. Do not take their advice.

I'm giving this location a 3 star just because I been to this location between 5 to 10 times in the…read morepass half year and half of the time the customer service is VERY poor. It's annoying when you ask for help and feel like your interrupting their conversation about their weekend plans... Again it's half the time, the other half I enjoy the customer experience. Every time I feel like I wing it....

While browsing at the Outlet Mall, we stopped in at the Michael Kors store. The staff was very…read moreattentive and immediately asked if we needed assistance. We did not, as we were just browsing. It's a very clean and beautifully laid out store. We most definitely will be returning.

Staff is really attentive and helpful. They treat you like loyalty! Right now, the clearance has…read more%70 off, very good deal considering the quality of the merchandise. The only thing that I wish they have is shoes like the one in San Antonio. But other than that, I highly recommend.