I made an online purchase a handful of months ago planning to give my purchases away as gifts and then changed my mind. The online purchase sat in the box it came in for months and I finally decided to look at the paperwork to see if I could at least make an exchange yesterday. To my surprise, B&BW return policy is absolutely amazing! You can return any item at any time as long as you have the receipt.
When I walked into the store I was immediately impressed. The store was clean and bright and brimming with the holiday season! I know it's a little early for many people, but it's my favorite time of year and this was the first place this year I saw embracing the season! As soon as I walked in an employee took notice of the box in my hand and asked me if she could help me. I exclaimed I just needed to make a return and she offered to carry the box to the register! I told her I had it and went to stand in line. I stood in line for just a minute or two before being helped and the cashier, Monica, swiftly addressed my return. I guess my online purchase had come in a few shipments because I had two receipts with me, but apparently was missing a third. Monica called for a manager. It turned out that the original employee that had offered to help me, that had greeted me at the door, was not just an employee, but the manager, Corey. The ladies were pleasant, kind and beyond helpful! My kudos to the company and this store in particular! read more