I recently had a problem where I had ordered candles online and in the process of being shipped to…read moreme they ultimately were sent all over the place and then damaged so I never received them. Now, this was an error on FedEx not Yankee, but I went into the store in hopes of them being able to refund my money as the customer service line was an absolute nightmare. The two ladies who helped me at the store are Daisy and Sheri, and while they could not get my money refunded for me they helped me out in a much better way and I was beyond satisfied!! I would recommend this location, they were super understanding of my situation and made it right.

LOVE THIS STORE AND LOCATION Every time i come in here the…read moreemployees are always so educated on the products and helpful in my indecisiveness. Mitchell helped my mom and I today and he was so sweet and professional!

I absolutely love their candles, they burn forever and smell amazing!! The response time when you…read moreemail with questions is unbelievable, I received a response within 30 minutes of me emailing. The response gave me exactly what I needed. I can't wait to purchase my next batch of candles.

Bath & Body works always is a pleasure to go to at this location…read more We went today during the yearly candle sale where all candles are $9.95. We were offered support from so many different representatives and received great customer service! We had a great time, and it wasn't too busy so we were able to smell candles and enjoy our time.

I recently stopped by this location to exchange some lotions that I got as a gift for new lotions…read more The lotions I was given were the True Spa ones, which are a really rich and thick type of consistency. When I went to speak with the lady with very short brown hair at the cashier she said I could go ahead and pick out two other lotions to exchange for the other two, but that she would just hold on to them for me up front. I went to go grab my new lotions and came back up to the front to check out. When I got there, the lady asked if I had an account so naturally I gave her my account number. When she scanned the old lotions, they pulled up as being past the exchange date policy. It was almost as if she had purposefully wanted me to go pick new lotions out, just to have me check out and tell me that they are not exchangeable. I think that this lady was rude and should have either looked up my account before sending me off to look at new lotions, or had just allowed a one time exception. Not to mention, this lady insisted that the True Spa lotions were very popular and she was shocked I was exchanging them. After this comment, I should have known she was shady and not going to let me exchange my lotions. The best part is that they had a shelf full of the True Spa lotions, and every other lotion actually. So clearly business isn't that good. I ended up trashing the old lotions right as I left the store. I will not be returning to this store as the customer service is shady.

The store has most of its stock and samples but there are holes here and there. Clean and well…read moreorganized. It has a nice selection and the associate at the register was polite. I found what I was looking for and was checked out in a timely manner.

Previously had good luck with them: good selection, helpful staff, etc. the last few times I've…read morebeen in, I was trying to replace Sephora branded eye shadow, and they were out of stock on most items. I went back a few weeks later and the same thing. I tried to look for alternatives, and a number of the non-Sephora brand items on display were out of stock, too. I'm not liking to give them another try on a month, but over the last few months they've done a poor job keeping inventory that's on display in stock and I've felt like I was wasting my time shopping here. Not sure if it's this particular store or if Sephora overall isn't managing inventory well, but it hasn't been meeting my needs.

Went to look at a product suggested to me. I asked Kyla for her advice and she had lots of good…read moreideas and product suggestions. She didn't try to push anything on me and let me wander around by myself after making her suggestions. I appreciate this as I always need to process what I want. Also, I'm allergic to certain ingredients and she put a little of a product I was thinking of purchasing on my hand so I could see if I had an allergic reaction. I will be back once I make up my mind. Lots of parking in the shared parking lot.

From the owner: Sephora wants to teach and inspire clients to play in a world of beauty, while creating the world's…read moremost loved beauty community. Sephora invites clients to play with over 14,000 products from over 200 brands including exclusives like Fenty Beauty by Rihanna, Rare Beauty by Selena Gomez, Sephora Collection and more. Clients can experience Sephora anywhere by visiting the Sephora website or the Sephora app.

I went with my two kids into this store when my 2 year old started to throw a tantrum. Which is…read morenormal being the fact she is 2 YEARS OLD. Davonte was checking out the things I was wanting to purchase at the register and could not hide his facial expressions. He was incredibly unprofessional and scowled and started heavy breathing as if my children and I were an inconvenience. Wish I did not buy the things I did because I was sooo upset by the time I left, but got it anyways because it was stuff my eldest daughter wanted. I will NEVER come back. Davonte just some advice for you.... You're entitled to a child free life BUT NOT A CHILD FREE WORLD. DO BETTER(.)

I recently got a wax service here and I felt like it wasn't very thorough. I ended up going…read moreelsewhere to get it redone a week later. Prices are reasonable, but I feel like the aestheticians are not very experienced and therefore don't always provide best results.

Crystal the makeup consultant was amazing! She was so helpful, I didn't know exactly what I wanted…read moregoing in, and I felt like she really helped me narrow down what I wanted for my wedding makeup. She gave me her full attention and all of the girls at the counter were so sweet. Had such a great experience!

I came to this location a few days ago because we live nearby and we came back to this location…read moretoday (on my mom's birthday) and the staff was so nice ! Isla was very sweet and helpful to us when it came to helping us with the rewards program and my mom's account when we were checking out. She went above and beyond while being sweet and understanding! I don't understand the negative reviews, every time I've been here the staff is always amazing!

Looking for photo shoot outfit. They had a nice selection here but no sizes in the suit jackets he…read moreliked. But we had fun trying on the different looks. Found a long sleeved shirt that he liked - smooth and cool. It felt good on his skin so he chose it. Also a good navy colored suit jacket. He paired it with a vest. All on sale so that helped. He also tried on watches in the jewelry section and Clarita was helpful. She made suggestions and brought out different styles he liked. No pressure selling so that was awesome. He couldn't make up his mind and she encouraged him to think about it. Hadn't been here in a while and it was cool to see the Sephora store inside. The cashier rang up our purchases and then ordered the suit jacket in the correct size for us. However, I don't think she put in my rewards number for the order. That was unfortunate. That took down the rating I'm giving. The restroom was clean and parking plentiful so it's a good place to shop. Prices were affordable depending on the brand you select.

I swear it's really hard to get any assistance at this location. There are never any sales people…read moreat the jewelry/cosmetic counters and if there are they never seem to want to help. Hardly any staff on the sales floor either. I ended up going to the mall where I was able to get some assistance for a jewelry purchase.

I came in today looking for toner and a good brand to add a pop of purple to my hair. Celeste was…read moreamazing and gave me the perfect products to do just that! I'm so happy I came in and trusted her with the suggestions given. She took her time to totally help me through the process and I couldn't be more grateful! Thank you!

Called before coming to get a price quote about highlights. Employee said "oh, I don't know how…read moreexpensive that will be until you get here and have everything together". Specifically called because I protect the value of my time. Showed up, doorbell rang as I entered, LAZY employee answers from the back room (on her phone) then pops out eventually as I'm wandering the aisles. Realized I'm the guy that called in and goes "highlights?" - Then she goes "oh, I know we had caps around here somewhere...." so I keep looking. She disappears to the back room again as now other kids are running around the store. Eventually she comes wandering out, aimlessly. So I asked if there were any other caps....? "Oh, I know we had some yesterday" she says. Absolutely lazy employee. Will never return to this place. Was already hard enough deciding to do this.

What a great hole in the wall store. I stopped in to get some gifts for friends and family. The…read moreowner greeted me as I walked in and asked if I was looking for anything specific and then let me peruse at my leisure which I really appreciated. She was helpful in answering any questions I had while I shopped. They have a great selection of scents and products and also carry natural loofahs, soap dishes, etc. Everything is plant based with natural ingredients and no harsh chemicals. I got several bars of soap, a shower fizzy, a shaving bar, beard balm, beard oil, and a bath bomb all in a variety of scents. I chatted with the owner while she rang up my purchases. She said that business hasn't been great for them since Covid but it sounds like they are hanging in there for now. Please stop by and support this small business -- especially this holiday season.

The first time I walked into a Buff City Soap in Texas, it was a magical experience. Both staff…read moremembers greeted me and offered to help me, showed me the products and told me about the store. Totally different experience at Southlands which gives me a case of the sads because I was so happy to visit this location. I walked in on a Saturday afternoon and was greeted but then one of the gals stayed at the counter making stuff while another messed on her phone. They didn't ask me what I was looking for (a gift for a friend) and when the next people walked in, they asked them and helped them out so not sure if I was rocking a rbf that day?? Regardless, I finally approached girl on her phone and she checked me out. I may just stick to ordering online or in store when I'm out of state going forward.