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    Bath and Body Creations

    5.0 (2 reviews)
    Open 7:30 am - 3:00 pm

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    4 years ago

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    Rhinelander Family Restaurant

    Rhinelander Family Restaurant

    4.3
    (24 reviews)
    1.2 mi

    We stopped at Rhinelander Family Restaurant for lunch on May 29, 2026. My wife and I both ordered…read morethe turkey wrap, but what we received was not what was advertised on the menu. The menu photo clearly shows a wrap made with sliced deli turkey, while ours contained cubed chicken and had been grilled. When my wife politely asked the waitress about the discrepancy, she immediately became defensive. She went back to the kitchen and returned saying that because turkey wraps are rarely ordered, they use cubed chicken instead. My wife explained that this was not what we had ordered and that the menu photo showed something completely different. As the waitress walked away, she responded with, "Turkey is turkey." She even told us it was the chicken they used in the chicken dumplings soup they were serving that day. A $33.10 meal we barely touched. My wife also pointed out that the wrap shown in the menu wasn't grilled, while ours was. The waitress replied, "Well, that's how things stay together in the wrap." The conversation continued to deteriorate, and when my wife requested to speak with a manager, the waitress responded, "I doubt she'll care either, just like me." What made this experience especially disappointing is that I had eaten dinner here a couple of weeks ago while attending an event in the area. At that time, both the food and service were excellent. Unfortunately, the poor attitude, lack of professionalism, and unwillingness to address a legitimate concern during this visit completely overshadowed the positive experience I had previously. I understand that mistakes happen, but customer service and respectful communication go a long way. Sadly, this visit left us with a very negative impression. I DO NOT recommend Rhinelander family restaurant

    Soup was good, burger was average. I would definitely go back. Food came out quickly and portion…read moresize was definitely adequate for price.

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    Nice bright, clean atmosphere.
    Nice bright, clean atmosphere.
    Denver omelette (I couldn't wait :)
    Denver omelette (I couldn't wait :)
    Rhinelander Family Restaurant

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    Bath and Body Creations - coffee - Updated July 2026

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