We were traveling on a road trip across country when we hit a deer we came into Gerber collision…read moreand Jim helped us determine if our car was safe to continue traveling home to have the repairs done at our local repair shop. He was so gracious to take time to check out our car and make sure it was safe and we could continue onto our next destination. Thank you so much, Jim.

The staff here is very friendly and accommodating. I went there because my daughter had a positive…read moreexperience first. They take care of getting you your rental and it's usually there when you drop your car off. The side of my car that they fixed looks brand new. I couldn't be more pleased.

Very disappointed in management and the estimating agents was given the runaround for weeks on a…read moresimple estimate that could have been resolved in few days. Would never recommend this shiesty company to anybody. It seems like they want to pick and choose what vehicles to work on. I have a rust free truck that they would not even do an estimate on. Stay away!

Attempted Insurance Fraud on august 28 2018 i had the…read moremisfortune of encountering a bonnell's chevy pick up truck driven by employee edward taylor. he brainlessly ran through a stop sign and into the front end of my jeep wrangler. upon pulling over he immediately became hostile and claimed i "rear ended" him. this is the same story he later falsely told our insurance companies. fortunately for me, due to the type of damage (it was not to the "rear" of the truck), it was evident to the insurance companies that i did not rear end him. he was subsequently found 100% at fault for the accident. later my insurance agent relayed to me that shop manager Jodi was quick to verbally harass her over the phone after he found out their insurance would be accepting fault. these employees were not only profoundly unprofessional in their demeanors, they were blatant liars. i hope to never again have the misfortune of interacting with bonnells or any of their incompetent, dishonest employees

I recently took my truck to Captain Dent due to the recent hail storm. They did a fantastic job in…read morea productive, professional manner. I will recommend them and will be taking any of my other vehicles there if I get another​ dent. Thanks to the guys that did the work.

After a freak hail storm over the summer, I was left with over $9,000 worth of damage to my car…read more Captain Dent got me scheduled, answered all of my questions, and completed the work in a timely manner. My car was at the shop for about a week due to the extent of damage and needing some new parts. Before returning my car to me, they fully detailed the inside and outside of my car! Top notch service & wonderful to work with.

I have been taking my cars to them for detailing for years. They have always done an excellent job…read moreand when I'm concerned about someething, they make sure it is right. Their prices are reasonable. I drop the car off in the morning and pick it up before they close; never a hassle. Darleen W.

I had my car towed to McMillen's despite my better judgement. Had it dropped off on Memorial Day…read moreand called to let them know it was there and what was wrong with it. I called at 9am and 3pm Tuesday and was told that it wouldn't be looked at until Wednesday. Called Wednesday at noon and was told it was the starter but there wasn't an estimate in the system. That he should get it in that night and finished by Thursday. I called Thursday at 11am and was told that they wouldn't even have it finished until next week. The owner, Al, was rude and uncooperative. He told me no one told me it would be done Thursday, and it wasn't possible to even get it in Friday. He gave excuses that times are estimated and it's the end of the month and they were slammed. I understand that. What I didn't understand was the false promises. I would have rented a car Monday. Or taken it to someone else. Which I did. Go next door to James and Demay!

It took me almost a year to find the exact (used) car I wanted -- the color, the make, the interior…read moreupholstery, etc -- after a distracted driver totaled my former car while it was parked on the street. Bought the dream car and owned it less than a month when the SAME THING happened -- distracted driver smashed the new car while it was parked in front of my house. I took the car to Platinum, where Eric fixed it to perfection. The car is metallic orange (Nissan's "monarch orange" paint) and I was worried that the paint wouldn't match exactly -- but the finished body work was EXCELLENT and the paint job is flawless! The car had been damaged once before I bought it, so Eric not onlyrepaired the "mistakes" the former mechanics had made, but restored my car to "like new" condition. I can't rave about Platinum Auto enough. They not only do amazing work, but they're good, honest, decent people as well. Best body shop in Erie, in my opinion!

Purchased a Redeye long block from them and had it shipped to Phoenix Arizona. Transaction was…read moresmooth and motor arrived in perfect condition. I know they are a body shop but they also sell some auto parts.

Absolute worst experience. Bought a used 2019 A6. Was lied to when purchasing and no sense of…read moreaccountability to make it right. It had a sensor warning light on when purchased that was blamed on it "being dirty". 3 years later not resolved. I've had it back multiple times and they keep the car for months with no communication nor plan to resolve.

Service** Courteous,…read moreknowledgeable and reasonably priced. They provided courtesy shuttle to and back from work. The service work came under the price that they quoted me. I would be happy to go back here for my Audi service needs.

Excellent company, excellent service! While traveling crisscross around the United States, we hit…read morea deer near Erie that rendered our car inoperable. Our insurance company recommended Laughlin Collision. Closed on a Sunday, we left a message with Laughlin Collision and the owner called us back and arranged for us to have Jerry work with us first thing on Monday. We were traveling with two dogs and 2430 miles from home and needed to get the car fixed immediately. As it turned out the parts were going to take a while to get. Jerry worked with our insurance company to get us a rental car so we could get on our way. It all worked out! We had to leave our car there, used a rental to continue our crisscross then flew back to Erie to pick up our car. Jerry worked with us every step of the way. The car looked great at pick-up! Thank you Jerry!

I was in a collision with a deer and needed to have my Jeep repaired ASAP. Many other shops said…read morethey wouldn't be able to look at it for a month to three months, but once I explained to Laughlin's that my vehicle was undriveable and I was paying for my rental car out of pocket, they prioritized fixing mine. They were upfront with any supply chain issues and communicated with me throughout the process. They worked well with my insurance company, making an adjustment to the original estimate. I got my car back in just over 2 weeks, good as new. I would definitely go to Laughlin again for auto body repairs.

Great service department! Reliable and cost friendly. Ride home and back when needed.read more

Bought a "Blue certified" with an extended warranty that covered everything till 100K miles at a…read moredealership 3hrs away. Called the dealer who I purchased it from with a question about a cracked steering wheel air bag cover. I was told by Solomon Ford that any dealer will fix it for me. I have purchased 5 different trucks from Champion. They are more interested in changing their commercials every other week than they are ensuring a good Service Dept. After never receiving a call from Butch or the Gen mgr of Service, I drove to ask status. I was then told that "Ford denied it" I said could you please check again, Solomon Ford has assured me over and over it is a covered item. I was getting no where with Champion and if you ask me one hand doesn't know what the other is doing. No one took the time to further investigate my issue. I told Solomon that I'd try another Ford dealership. BOB FERRANDO took 20mins to see it was covered and called the next day for pics. Within 2 days the part was ordered. I will forever be dealingbwith "Arlan" at Ferrando for the rest of my car buying days. BEWARE OF CHAMPION FORD's willingness to fix warranted parts! If you need brakes or oil change, don't trust Champion, go to someone local like Rt 5 Auto on Westlake Rd.