Huge store! Kids adored the fish tanks! Only regret not being there for the fish feedings they would have let the kids take part in! The Hilton honors sales people downstairs can be a little pushy but other than that this store blew me away! I think you'd be hard pressed to find a need they don't fill there! read more

We came here for the kids fishing event. To say my kids loved it is an understatement. They were each able to catch a fish. It made them so happy. Jordan was amazing at helping each and every kid without feeling rushed. Highly recommend this event! read more

Well I realize that stock has to be put up . But when you walk into a store with the intention of spending I don't know five or six hundred dollars on a bow a few hundred dollars on accessories to go with it and the salesperson ignores you the entire time you're asking questions I just walk out of there and don't bring my business back . You messed up today and lost the sale of at least $1,000 or more by your completely unwilling to help attitude Mr salesman I won't be back ever read more

DO NOT scheduled appointment to see the bunny if your child can not sit up in their own. Bunny will not hold babies. Very disappointed after scheduling and waiting to find this out. read more

They had exactly what i needed in stock. The prices quickly reminded me why i usually dont choose this store for those type purchases. Other than that all is well that ends well. read more

Cool looking store the only bad thing about the store is the poor selection of women's apparel. I wanted a North Face jacket and they had maybe 3 jackets for women total. They had 1000 men jackets but nothing for women. read more

Bass Pro Shops - Shoe Stores Near Me - Savannah, Georgia

Have to say, not sure what has happened to the service in Bass Pro, but it is seriously missing at this one, stock all over the place. Gun counter employees rude as shit. Would love to give negative stars. Manager was obnoxious. read more

This place has everything you need for outdoor adventure, sports, clothing and accessories. Even lots of presents for kids for the holidays. However, the customer service is poor and no one seemed happy today or welcoming at all while we were there. I waited 45 minutes with my son in the gun section waiting for someone to even slightly acknowledge us. Two men were working the entire department and were certainly overwhelmed, but to not even look up and say "we'll be right with you...?" Please teach your staff some common courtesy and customer service. read more

Great customer service. I visited Bass Pro to look at Ruffland Kennels for my dogs. Matt was so helpful, he brought out multiple kennels for my dogs to try and even told me to pull around back and I could try it out in my vehicle to see how it fit. read more

Bass Pro Shops - Medium Ruffland Kennel - Shoe Stores Near Me - Savannah, Georgia

Absolutely awful experience. Purchased a gun online, received an email saying my gun is ready for pickup. Drove 2 hours to pick up gun, people behind the gun counter have no idea what's going on. Tell me my gun has been delivered to the wrong store. After waiting 2 and a half hours they finally figure out my gun is sitting in the back, with my order number and my serial number and someone has written the wrong name on the gun box. Completely understand that mistakes happen but come on, it shouldn't be that hard. They should have a better system in place.. after all we're dealing with FIREARMS. It should be a little bit more than a sticky note system. Thank goodness for Robby there to straighten it out, he figured it out for me and sent me home with my new rifle. He was the only one who knew what was going on. Thank you ROBBY! read more

As an avid hunter I love this place. The prices are reasonable and they have a large selection of most things related to outdoors. This is a great place because of how much they appeal to kids. It's almost like a free babysitter/playground. I can go with my young kids and they adore it. They can get in the boats and four-wheelers. They always have events for kids at holidays. Christmas is great they have few pictures with Santa and tons of crafts for kids. Even if you are not an outdoor enthusiast it's worth going at Christmas. Be sure to check their sale ads as sometimes they have crazy deals. read more

Bass Pro Shops - Shoe Stores Near Me - Savannah, Georgia

Having only one trip to Bass Pro Shop and I met low stock of nearly anything important the wait in line to check was 15 mins for one customer in front of me understaffed and the staff are not versed in Their respective sections and I tried to return ammo in original packing not even moved from the bag and denied it's sad to serve the country and your cast to the wayside because you're not useful to them. I will not be returning. read more

Went to Bass Pro this morning to purchase a compound bow. Walked around the archery section for about 45 min and no one bothered to assist. Went over to the gun counter to ask for help and they said there was only 2 people working and they weren't assisting anyone... yet they still would not come over and help. Worst customer service in this store. Do better. read more

Super long line and only 1 cashier at checkout but 4 standing around a Customer Service desk. No manager in sight to help ring customers or direct customers. Rating low because of poor service read more

Some of the best customer service we have experienced anywhere. Helpful staff - even when not in their area - want out of their way to help. Check out staff very kind and helpful. great job team Savannah! Keep it up. You represent the best of true service attitude. kdb read more

Went in at 9:30, 5/7/2021 to buy a Tracker 800SV. The store was almost empty of customers. When I went to where the vehicles are located, there was a man in that department who was on the phone. Two other workers were moving an UTV. Never was acknowledged by the salesman on the phone even though I made sure he could see me. I spent about 20 minutes looking at the vehicle I was interested in ... climbing inside, raising the bed, opening the front cover. During that time, another customer came in looking for some help. but like me, he might as well have been invisible even though the salesman looked directly at us. He seemed to get frustrated and left. I stayed for about another 5 minutes and did the same. Once I came home, I wrote to the store from their website asking for someone to please contact me so I could purchase the UTV. It's been 8 hours and not a word. read more

Horrible customer phone service. They won't even answer their phone for 3/4 an hr yet their recorded message says that they are excited about helping their customers. read more

FFL firearm transfer fee is now outrageous. Reputable store with lots of great merchandise but their recent firearm transfer fee increase is ridiculous. I have lived in a few states and when ordering a firearm online, it must be sent to an FFL dealer (like Bass Pro or a local gun shop). If you do the research, this fee will usually be somewhere between $20 and $30 depending where you go. I made an online purchase in Jan of 2021, used Bass Pro in Savannah as my FFL, and paid $30. Their price was reasonable and I was happy. I recently made another purchase online and was going to use Bass Pro as the FFL again. Thankfully I called them with another question because I was told their firearm transfer fee was no longer $30 and was now $75. That price is crazy and far above the industry standard for firearm transfers. I told the rep that $75 for a simple transfer was ridiculous and she told me something along the lines of the increase helping offset their costs etc. etc. Implying that it had to be done or something. I wasn't buying that explanation. Moral of the story, there are plenty of local firearms dealers in the area who provide the same great FFL transfer service without gouging you on a transfer. What's the point of finding a great deal online, then adding almost $100 to your total cost, just for picking it up? read more

I visited this location as I arrived in Savannah for a long vacation. I had planned to buy a second surf setup and I received amazing customer service last year. However, when I asked for some assistance, the gentleman at the counter was rude and dismissive. He talked down to me like a child and tried to push me towards one of their floor setups instead of the rod and reel I was going to purchase. When I told him that was not what I wanted, he began to argue with me and tell me I didn't want it. Then another customer interrupted our conservation and he went to help him, like I wasn't even there. He tracked me down, and attempted to engage me on conservation again, but I was interrupted again. However, this time it was an older short employee who cut into our conservation to complain about a customer he was helping. To quote this employee, "This guy was asking me so many question, you think he wanted me to bait his hook." He just kept going, but I left and decided not to spend my money. What an awful experience, and they lost out on my business. read more

Well, went in to see about a defective item i bought from Cabelas, since they have been bought by Outdoor World/Bass Pro Shop....slow people worki g the counter at customer service, with an i dont care attitude, and we will check whenever. No eye contact, barely acknowledge a customer. Get another job if you hate yours so much. Your attitudes stink. Wont be coming here ever again. read more

* I hate reviewing chain places, but sometimes it is a necessary evil. This review will be short and to the point since this is a very common brand. I am just reviewing this location here so you know what to expect from this location.* Ahhhh Bass Pro Shop. This is a massive two story store. They even sell boats on the lot outside. (Beware boats are $$$$$) They sell clothes, cooking goods, food, tents, hunting stuff, fishing stuff and just about everything. Great place to get manly man gifts. This store is also where I go to get all my deep fried turkey supplies for holiday dinner parties. There are also free Santa photos here at Christmas time. My kids love to go here to look at fish and shop for outdoor equipment. Don't be afraid to go in and shop. This store isn't just for guys named Billy Bob. read more

This is based SOLELY on the Boat Service Center staff. I've not experienced any other aspect of this store. I've been to the boat service center twice now (from on the road - as a full time RV'er with a Tahoe boat.). I want to commend Andrew, the service manager, and EACH & EVERY ONE of the other staff that worked with me, and on my boat, for their integrity, competency, patience, fairness, and willingness to step up even though I did not purchase my boat at their store. I find the customer care of the service department to be a rare commodity in today's world. Certainly 100% greater than the independent dealer I purchased my boat from. read more

The staff are always kind and helpful. This store is one of the best In interior decoration and customer service. The returns are easy and painless. They also sell everything from guns to fudge. Definitely have to go hear at least once in your life. read more

Damn you Bass Pro! As we usually do when ever we're in the area, we stopped to gaze upon all of the outdoor goodies and nik-naks Bass Pro has to offer.....TO INCLUDE the shirts that were on sale, in my line of sight, that I bought two of!! Damn you Bass Pro. :) If you're remotely interested in things outdoors, this is the place. They may not carry the top-o-line gear and equipment (do a little research on camping and boating stuff) but it is fun to walk around and look. Everyone has always been helpful and friendly. read more

One of our favorite stops when we visit the Savannah area. They always have plenty of inventory for outdoor enthusiasts that like to fish and hunt. They offer Salt Life, Carhartt, Columbia, Costa, Guy Harvey, Salt Life, Simply Southern, and Bass Pro clothing, caps, etc. Nice selection of gifts and souvenirs. This location is just off Interstate 95 at the Savannah Mall, convenient to gas stations, grocery & restaurants. read more

How a gay man ended up in here I'm not sure(prob some brokeback moment). Point in fact I was going down the escalator looking for the camping supplies and looked over my shoulder and saw some taxidermy..and literally screamed cause i thought it was an actual animal. This is a really huge store with it's own waterfall. I think that they have a really nice selection of this and that and think the prices are actually not so bad. The staff is familiar with the products as well. Ultimately i ended up finding the same tent at Target for cheaper... read more

Go to return something to customer service and none of the employees know what they are doing nor how to refund an item.

Worst customer service I've ever seen and corporate was even worse about handling the issue. I waited in line 20 minutes and when it was my turn the cashier said she was closed. If there was ever a day I could've gone to jail, it was this one. Spend your money elsewhere, this place is a joke. read more

Every time I go the employees are rude. They don't try to help and when I ask them to they almost seem reluctant to help. I only go there because it's the only sporting good store in the area. read more

I would like to express the customer service via phone I received today. I called to inquire about the Garmin Fenix 3 Sapphire color in rose gold and I felt like the 2 female employee that I spoke to did NOT even try to look it up in the system to see if there was any of the watch available or if you did carry the watch at the store. I felt like they just said "no we do not have it" just to get me off the phone. I did not hear them punching the keys on the keyboard, NOTHING. I was on the phone in less than 1 minute. How can you possibly look for an item in one minute? It's a new year! They should be expecting more customer in the new year willing to spend money for new hobbies. The employees need to have better customer service training. I work with customers and I know sometimes what it likes to be annoyed with them but they have to put their big girl panties on and suck it up. They could have checked or at least "pretended" to check and said "sorry ma'am/miss we do not carry the item. All they said was Oh no we do not have it. Less than 1 minute the 1st person I spoke to relayed the message of the item I was inquiring about? she did not even write down what I was asking because I would have asked again what I was asking for. Anyways I just wanted to express the way the situation was handled. Hopefully the employees of Savannah GA would be more helpful. I called 5 minutes after opening (around 1005 am) so that mean they already came to work NOT wanting to work. If I could give no stars at all I would. Everyone else got better customer service why did I not? read more

I went to this Bass Pro today to buy a boat and the salesman Branden quoted me a price I accepted the price and put a deposit on the boat. The salesman drew up the sales agreement I signed some paperwork and left. About an hour later he called to tell me he made a mistake and didn't charge me for a couple of things and quoted me a new price. I told him I was unsatisfied and talked to someone else named Joseph. He told me either pay the new price or get a refund. What happened to honoring the sales agreement. If I mage a mistake they would say to bad and keep my deposit. Will never be buying a boat from them again. Unhappy with the way this went down. I asked to split the difference and was told no take it or leave it. There's only one word to describe the salespeople there. SHAME!!!! read more

Very small store.. staff was some helpful but the store was out off safe dehumidifiers but had several safes still for sale. I am not a brass pro fan, i prefer Cabelas any day. I wont return to bass pro i will just order from Cabelas online. read more

Love the Bass Pro Shop! Has just about everything you need for hunting, fishing, camping, boating, etc.

Love the atmosphere in the store.. and we can always find something to buy.. Love their winter jackets !!!

Vacationing in Tybee and came here for a few small fishing items -- wound up buying a whole new rig for beach fishing thanks to the help and encouragement of Matt in the fishing department! Thanks to his patience, thorough explanations, and demonstrations, we caught big fish our very first cast on the beach and enjoyed our time away from home immensely! read more

Bass Pro Shops - Evening fishing on Tybee Island! So glad to escape the crowded pier! - Shoe Stores Near Me - Savannah, Georgia

This is the place for picking up fishing and men's causal wear. I'm a big guy and they carry quality men's sizes up to 5x, at the same prices of regular sizes. Fishing gear is off the hook - huge selection and great prices. read more

If you want expert gun and ammo advice go elsewhere. Their so-called expert, Doc, doesn't have a clue what he's talking about. Some of the other employees are more knowledgeable and certainly less argumentative, not to mention friendlier. He is a smart a**. read more

Every time I go here the service is excellent!!! Especially in the fishing section. Go get your reel spooled up here!!! It's very cheap, really well done and you will not be disappointed!! read more

We just moved to the coast and are excited to finally have time to get into the sport of fishing. We came here to have someone help us get set up with some quality equipment- rods, reels, lures, etc. We are both educated professional people and not lacking in common sense. The salesperson however, felt compelled to try to make us feel like idiots. Every time we asked a reasonable question- "What size reel is best for the type of fishing we're interested in? What's the difference between this brand of rod and that one?"... He would first stare at us like he couldn't believe how stupid we were. Then he would laugh sarcastically and respond with a short, curt answer that didn't explain anything about whatever item he was recommending. He did this every time we asked a question. After telling him I didn't enjoy being mocked, that I was asking questions so I would make informed decisions, instead of apologizing he said, "I'm not mocking you. The way you word things is just funny." I decided to step away from situation instead of blasting him. When my husband came back over and saw me walking away mad, he asked him what he had said to make me so upset. Again, no apology. His response was, "This job is SUPPOSED to be fun!" After we got home with our new equipment ($800 worth) we realized he gave us the wrong reels. When we called about it, he said we'd have to order the reels online then drive back to the store to return the wrong ones. Again, no apology for his screwup. We won't be back. read more