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Baskin-Robbins

2.5 (2 reviews)

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3 months ago

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Jeffreeze Old-Fashioned Ice Cream - Pistachio

Jeffreeze Old-Fashioned Ice Cream

4.3(82 reviews)
3.7 mi
•$

Quality ice cream and a huge choice of flavors. We enjoyed…read moreour tasty treats. Our first trip to Scottsdale. We enjoyed the wonderful choices of ice cream.

We stopped for ice cream on our way home from dinner the other night. There was a pretty good-sized…read moreline out front, so we figured it must be worth the wait and decided to give it a try. After waiting about 8-10 minutes, I made it to the window, where Emily took my order. Unfortunately, the customer service I received was disappointing. There was no greeting or friendly interaction at all. After I paid, I extended my hand to receive my change, but instead of placing it in my hand, she tossed it onto the counter. I found that extremely rude and unnecessary. I also ordered two pup cups with peanut butter, but unfortunately, that portion of our order was incorrect as well. Instead of what I ordered, we received regular pup cups with a Milk-Bone. While this may seem like a small detail, when a customer specifically orders something a certain way--especially when it is for their pets--it's important that the order is prepared correctly. What bothered me even more was what happened next. After I stepped away from the window, I heard Emily greet the next customer very warmly--asking how they were and how she could help them. It was a noticeably different level of friendliness and hospitality from what I had just received. Every customer should be treated with the same level of courtesy, respect, and professionalism. I'm not simply someone passing through town; I recently purchased a home on Mystic Island and genuinely enjoy supporting local businesses. However, it makes it difficult to want to continue supporting a small business when you leave feeling as though you were treated differently from the customer standing right behind you. With that said, your ice cream was absolutely fabulous, and your sundae selection is top-tier! There is clearly a lot to love about your business. I just hope some additional attention is given to customer service, order accuracy, and hospitality, particularly making sure all customers are greeted and treated equally and respectfully. A little kindness, attention to detail, and consistency at the window can go a very long way

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Jeffreeze Old-Fashioned Ice Cream - Salty Dog

Salty Dog

Jeffreeze Old-Fashioned Ice Cream - Bake Shop Sundae

Bake Shop Sundae

Jeffreeze Old-Fashioned Ice Cream

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Baskin-Robbins - icecream - Updated October 2026

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