This Baskin Robbins felt exactly like the ice cream shops of childhood: fluorescent lighting, freezer cases packed with tubs of ice cream, and the steady back and forth pace of people making very serious flavor decisions. I'd love to go back to simpler times, but life doesn't work that way so here we are, reminiscing with an ice cream in hand. THE FOOD. - Pralines 'N Cream (One Scoop, Cup). A classic flavor where crunchy pralines and caramel swirls are mixed within vanilla ice cream. THE DRINK. - Cappuccino Blast "Cappy." I always request to use jamoca almond fudge rather than vanilla ice cream because it adds more coffee flavor and I like the bits of almond in my drink. One of my favorite things to get and I don't foresee myself changing anytime soon. THE PARKING. Since the shop sits at the end of a shopping plaza, finding an open spot was easy and drama-free. Parking is free. THE VERDICT. With lots of delicious flavors to choose from and their addictive Cappuccino Blasts, it's obvious a return visit is in order! read more

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Stopped by after dinner yesterday for some ice cream. Yummy. The service here is always top notch and the smell of fresh waffle cones being made was heavenly. I had chocolate brownie and pistachio and my wife had butter pecan. Both were delicious. Yummy! Highly recommended read more

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This Baskin Robbins location is conveniently located right off the 73fwy and La Paz in the Stater Brothers Shopping Center by Target. You can enter right off the traffic light and there's plenty of parking. I have ordered custom cakes from here a few times and they always get my order correct and have the cake ready on time. They do a great job decorating it. I also like taking my kids here and they love getting ice cream. It's nice Baskin Robbins still gives samples since many other places used Covid as an excuse not to give samples anymore and never brought them back. I'm not a fan of ice cream myself (oh the horror I know Lol) but my kids and husband love it and they like how the flavors alternate a lot. This location is clean and all the employees who work here I have thought were helpful and courteous. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Laguna Hills, California

I like the taste of Baskin and Robbins ice cream more than that of ice cream shops serving ultra-rich (fatty) ice cream. I also like that Baskin and Robbins ice cream with nuts are loaded with nuts, compared with ice cream from others shops I have visited. This is my go-to place for tasty ice cream cakes. Recently I requested more whipped cream based frosting, instead of higher sugar based frosting and I received exactly what I asked for. Yum! read more

Baskin-Robbins - Yum - Ice Cream & Frozen Yogurt Near Me - Laguna Hills, California

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Update: Tonight we came in and were incredibly impressed by the amazing 5 star customer service we experienced. These two young ladies were awesome. They were both polite, caring, and fair with servings. Happy to report we will be returning again. Lastly, the ambiance is improved with a remodel that looks great. read more

Baskin-Robbins - Ridiculously small scoop. Very disappointing! - Ice Cream & Frozen Yogurt Near Me - Laguna Hills, California

I will start off with the girl working tonight. She was very pleasant and great energy. She was very helpful and patient. The food (ice cream) is good. Good size for their 4 sampler mix. The icecream is nostalgic and delicious. Good flavor good creamy texture Ambiance is, well you can't ding it too much, it's an ice cream shop and it is an older business. What do you expect? It's fine for what it is! If it were newer and updated it'd be 5 stars. So the ding there. Overall good experience and recommend read more

Baskin-Robbins - Flavor of the month Praline Cotton candy Chocolate fudge - Ice Cream & Frozen Yogurt Near Me - Laguna Hills, California

I grew up on 31 flavors. And honestly I wasnt sure how long the chain would be around. Recently it just didn't offer much when there are options like Handels, South Swell, Dairy Queen, etc. And the staff weren't overwhelmingly welcoming or caring about their jobs. But they have revamped recently and they have hired much better staff which I hope implies they offer better pay and benefits. It's much more of an experience now when I bring my kids. We'll be back. Thank you Baskin Robbins. read more

Poor selection of "go to / traditional" 31 Flavors offerings. (Doubt this location even carries 31 choices) Staff was oblivious to the flavor options. When asked about a specific flavor, I was given a blank stare. SKIP THIS LOCATION AND HEAD TO LAKE FOREST! Substandard ownership at La Paz location. read more

Wife and I stopped by after dinner on 2/14. My wife ordered a single scoop in a cup. I ordered a 2 scoop sundae which also came in a cup. My 2 scoop sundae was smaller in size than her one scoop (by the way the 2 people ahead of us ordered 2 scoop sundaes that were way bigger than mine). We questioned it and the girls working the counter said that you only get kids scoops with a sundae. Seriously??? If you are going to try and scam people at least come up with something that makes sense. Very disappointing. And for the record we come here quite often and know the sizes well. read more

There is $0.79 upcharge for a basic cake cone, which isn't stated on the menu and they don't tell you about until you pay. Gone are the days of "cup or cone?". read more

whoever is working rn needs better training. april 7th at 6 pm not in uniform wearing a dana point crewneck. i got the 4 scoop sampler and it comes with waffle cone pieces on top. the girl doing it used her hands to break the waffle pieces and put it on my ice cream. i hope your hands are clean because thats nasty bruh. not with the flu going around! read more

I had a bad experience here about a year ago. The employee was not very friendly and the scoops were extremely small. I'm suspecting the employee was the owner of the of store and was trying to be cheap. I decided to give it try again last week and I was pleasantly surprised. 2 nice young girls helped us and were really sweet and gave us generous size portions. We will definitely be coming back read more

Clean location, friendly staff, 31 rotating flavors. We love stopping by here before going into stater brothers to quench that snack thirst before we shop. #lifehack Love the new management/ owner. Place has really improved over the last few years. read more

Super yummy! Met with smiles from the guys working, and an overall happy atmosphere, of course! read more

Baskin-Robbins - Oreo Jamoca Almond Fudge and pecans and Praline Caramel - Ice Cream & Frozen Yogurt Near Me - Laguna Hills, California

I ordered a medium vanilla shake (for $9) and I swear I was served vanilla milk. Worker was nice.

Just had the sweetest interaction with one of the girls there she's super sweet efficient and hard worker was a very pleasant quick visit

They spelled my name wrong on my birthday cake . They offered to fix it but it sounded like it would have been a mess. So I had them leave it. Major bummer. read more

The service is pretty bad and their cakes are not up to par with the rest of the BR I have been to. My friend ordered a cake with them and they messed it up and got very annoyed about having to fix it. Truthfully, I would just go to the Cold Stones nearby or another BR. There's one in Lake Forest that's a lot better. read more

Called an hour ahead to check on a birthday cake I ordered a week ago for today and they said oh it will be done closer to 12:45pm at pick up time so I said ok! I arrive at 12:49 to just quickly come get it and it IS NOT READY. If people have a birthday even planned I do not recommend coming here as they don't really care about your time. I'm now here waiting for something I pre-ordered that should've been done at least ON TIME. Why are these employees procrastinating and so lazy? I don't get it. You knew my order was there but chose not to work on it until I walked IN?! Wow. I am literally standing here WATCHING this guy take his time to just make it now. read more

Baskin Robbins is the best. It is one of the only ice cream shops that me and my dad can eat at! The staff is amazing and kind. And the portions are awesome! It should be your go to spot. read more

Great service with a smile. Ice cream, especially the summer flavors, are delicious! Never too crowded but always a steady stream of customers and it's completely understandable keeps things humming. The selection is varied, portions are great, hand mixed quarts is my person favorite way to go! read more

I've been going to this Baskin Robbins location for a decade or so and never I was disappointed until today. I came in at 9pm of December 19 to buy two quarts hand packed Jamoca. There were two ladies working at that time and the other lady helped me out. She didn't fill in full both quarts especially the other quart, like it's missing a scoop or more to make it full. This is disappointing! You pay for the full price and tip them and yet this is the service you get. I've been buying hand packed ice cream in the past and all those workers always make sure that they fill my quart completely full. read more

Baskin-Robbins - Two quarts hand packed Jamoca, NOT FULL!!! - Ice Cream & Frozen Yogurt Near Me - Laguna Hills, California

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It was quite warm yesterday so my niece asked us to take her to get some ice cream. She wanted to keep it semi-simple so we opted for Baskin-Robbins. Therefore we visited their nearby location just off of La Paz and Pacific Park. We walked in and my niece said that she wanted a clown cone sundae. They had a limited supply which was to be expected on such a warm day. However, this is where our visit really went downhill. Most of the clown cone sundae containers were open. Some of them seemed to have melted a bit as well. None of their flavors were labeled and some flavors could not be determined based on a visual inspection. Every time that I have stopped by any other Baskin Robbins location, they have clearly labeled the flavors by writing the name on the plastic containers. So my niece said that she wanted to vanilla clown cone but we weren't sure what flavor it really was. It looked like it could have also been macadamia nut ice cream. Therefore, we proceeded to the counter to inquire about the flavor. The young lady that was working behind the counter was very nice but this is part of the really bothered me. I asked what flavor it was and she said that it was either macadamia nut OR vanilla. She asked if it would be alright if she removed the lid to see and I said that I was ok with that. I didn't how she would determine the flavor other than with a visual inspection. The next thing that I knew, she was leaning over the clown cone. Then she got a little spoon and tasted the ice cream. She put the spoon down and turned around and said that it was vanilla flavored ice cream. I don't know if my eyes could have gotten any larger than they already are but I was just completely taken aback. What I've experienced is that other locations would simply make you a new clown cone with the ice cream that you want. If there has ever been any doubt, just make the customer a new one. I have never been to a location in which the product's containers were open, the ice cream had already begun to melt, the product was never labeled, and the employee had to taste the ice cream just to be sure. This was our first and last trip to this location. UPDATE: My husband contacted their corporate office to explain what happened at this location. They said that they'd take a trip down to the Aliso store to see what was going on. We went back on Friday 2/28/17 and saw that they made the appropriate changes. Their clown cone sundaes now have labels on them, identifying their ice cream flavors. They are also properly secured shut each clown cone sundae so that the ice cream won't melt. Now it appears that they are running a tight ship and they've everything together. read more

Baskin-Robbins - Clown Cone Sundae - Ice Cream & Frozen Yogurt Near Me - Laguna Hills, California

Horrible service when I got my change they dropped it on the floor. The food is fine just bad service to there customers...run by teenagers... read more

Shout out to the 2 gentlemen who worked Friday night 4/24 at 730pm. You guys handled the rush like champs! Also My wife and I really appreciate how the both of you wore all the appropriate gear for the pandemic. read more

My experience here was very different than others who wrote here. I ordered a clown cake and it was the cutest with good ice cream proportions. It came out exactly as I wanted and shoutout to the tiny hapa looking worker who was super polite I asked to taste several flavors before I ordered and unlike a lot of other ice cream places, she didn't give me attitude and was patient with me. I also saw the worker make fresh waffle cones and I knew I had to have one. I got cotton candy (MY FAVORITE ICE CREAM EVER) and pistachio. The sour gummy worms were kinda hard at first but they get softer in the ice cream and compliment it very well. Overall, this place doesn't deserve such a low rating based on my personal experience. read more

Baskin-Robbins - Cotton candy and pistachio ice cream with gummy worms and waffle bowl - Ice Cream & Frozen Yogurt Near Me - Laguna Hills, California

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Pulled up with 10 minutes left before closing time and the two young attendants would not serve me and told me they are closed. Treated with zero respect and they just tried to ignore me and pretend I was not there. read more

This is our go-to ice cream place after we finish our dinner! We love coming here and they always seem to have the ice cream flavors we want when we go there. The guys and gals who work here are courteous, friendly, and funny too! I always like to leave a tip for them just because they entertain me sometimes! My favorite flavor is Lemon Custard (sometimes they have this flavor, sometimes not) and Chocolate Chip Cookie Dough. And if you're not into ice cream, you can always get a cookie or brownie as well. read more

The ice cream is typical, but this review is based on the actions of one of their people. My daughter stopped in there after grocery shopping, unloaded her cart, and drove away, leaving her wallet in the cart. She realized this after she got home, and turned around immediately in hopes of retrieving it. In the meantime, I called, hoping that the wallet was still there and that someone in the store would find it. Luckily, I reached Udea, who was kind enough to go outside to check. SHE FOUND IT!! Udea took the wallet inside and kept it safe until my daughter returned to collect it. There are no words to express our gratitude to Udea, and our relief that the wallet had not been taken. read more

I'm bumping the rating up one more star. I am doing so after returning here for more ice cream. It is a happy time when one gets the offer from an employee for free samples. I am pleased to report being a recipient of 3 different samples. The samples help me determine which flavor I choose. Pretty fun stuff. The service is cheerful and friendly. It's nice that the employee gives free samples (I don't know his name yet). The store is getting cleaner, in my opinion. 4 stars now. Lemon Poppy Pound Cake FTW. read more

My husband saw him scooped his flavor and dropped on the counter of ice cream and he grabbed it and put it in his cup , he came out and threw it in to the trash can outside. How could he grab with his hand and put it back in his cup. This is the Saturday night before closing the shop on 30 th of October read more

Love this place and their customer service is superb. The staff is always happy and the atmosphere is welcoming. Been coming to this location for many years. Thanks to the young ladies who assisted us tonight. 3/31 Friday. Very respectful and felt their positive energy. read more

Picked up an ice cream birthday cake last week for a 7-year-old celebration and it was delicious! Can't go wrong with brownies and Oreo ice cream. The cakes aren't the prettiest or trendiest but that's not why you go to B&R. The place was clean and well organized, the lady working there was super friendly, and I was in and out in less than 10 mins with a cake in tow that didn't cost me an arm and a leg. This will be my go to place when I need an ice cream cake in a hurry. read more

Have purchased a few cakes in the past six months, love the customer service, the taste of the ice cream of course and professionalism of the entire staff. read more

excellent. they created same cake from 40 years ago. i am extremely grateful . made my sons birthday a special occasion. staff very courteous. read more

First off... Wow, Don B. from 2010... that's quite a review... "I am in a rage!", she yelled. And punctuation goes inside the quotation marks, sir. Now, regardless of what may have gone on in 2010... in 2014 this BR location does everything it is supposed to do. Did you want some ice cream? Well, they'll serve it to you. I did not encounter a stocky, short-haired woman working there who was shaking with rage and trying to take my picture with her camera phone - but I did encounter two employees, both male, who seemed happy to be working at BR and got us everything we needed. Our party of three had a hankerin' for some ice cream - not frozen yogurt (which is our usual). We opted to go to Baskin-Robbins... it had been quite a while. A tall, skinny, young man greeted us when we arrived and was glad to provide samples of any flavor we wanted. I tried the Spider-Man flavor - you'll know it when you see it... bright red and blue. Instead, I chose to go with a Reese's peanut butter layered sundae. I'm not sure what happened immediately after my first bite because I was taken to a blissful state of nirvana while savoring the flavors as they streamed across my taste buds. I do recall the place being clean - but not spotless. Actually, one of the two employees was scrubbing the outdoor stone table during our visit. The employees, as I mentioned, seemed to be fine workin' away at their summer job. Their shirts were absolutely covered in ice cream though... which is to be expected, I suppose. The ice cream was grand - and full of delicious calories I miss when I eat yogurt. No mention of the "ten dollar rule" with regard to credit card payment... but our order did come to more than ten dollars. There wasn't any sign posted, however. This place, like all BR locations, is a bit pricey. I mean, my sundae was $7.29. So, overall, four out of five - and no angry rant from me! Just a pleasant stop for some ice cream on a lovely (almost) summer evening in the OC. read more

Not the best service. Good ice cream bc its a franchise, but the young blonde guy was very subtle and uptight. Went to pay, handed me the ice cream as some dropped on the counter which i had to clean after he pointed out the napkins, and as i was putting my card back in my wallet while holding the ice cream, he put the receipt in front of me without waiting or being thoughtful. I get its redundant work....but c'mon! Not coming here again. read more

Thanks for scooping up the best hot fudge sundae guys! Yum!!! Great recommendations on ice cream flavors and good knowledge of the flavors offered. I do wish the owners would install a heavy duty window tint on the front windows. The sun really heats up the shop in the summer time. Management needs to crank up the A/C in the summer too. read more

Baskin-Robbins - Best scoopers this side of the orange curtain! - Ice Cream & Frozen Yogurt Near Me - Laguna Hills, California

Went here on a January night, date night with the wife...greeted by one of the 2 employees. We looked and finally told them we wanted a brownie sundae, the more competent employee, luckly made our sundae for us. The other just shadowed him, almost breathing on our order the entire time....the lesser competent employee rang us up and we proceeded to leave. Not the best or worse experience, just had ice cream... read more

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Closes at 9pm on Saturdays but all online postings say 10pm. Post the correct hours! Told an employee to update the hours and he said we have told our manager many times, they don't care. Horrible customer service!! read more