Just went to the beautifully recently renovated Baskin-Robbin's in Kingwood! It looks really great! I am a huge fan of the lemon custard and it was delicious as always. Tried a new flavor, (peanut butter cup) and it had a refrigerator taste to it. I was already home and didn't want to go back to return it. The service was excellent, and of course we always return to this place! read more

Rude white young female worker today seemed to be blind when I walked in and stood across from her and never acknowledged me or spoke to tell me that her coworker would help once he was done with other customer. Instead she continued to clean around icecream rims for 5 mins. Other customers came in and she ignored them also and then went to the back. The male worker was looking at her as for her to attend us but she ignored him also. Rude read more

I commend Aidan at this location. After a long day at work I just wanted ice cream. Aidan not only got it right but also complimented me on how unique my choices were. 2 days later I returned and remembered my order. Awesome. I hope his supervisor commends him. Furthermore, he personalized my ice cream during a busy time in the store. read more

Baskin-Robbins - Awesome Kingwood store - Ice Cream & Frozen Yogurt Near Me - Kingwood, Texas

Nice, cute place and they are having the Dubai ice cream! DELICIOUS! You have to try it if you have not yet! Good customer service. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Kingwood, Texas

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Yum! Wonderful service and delicious ice cream. Got the kids scoop and it was just enough. Great experience. read more

Baskin-Robbins - Empty kids scoop - Ice Cream & Frozen Yogurt Near Me - Kingwood, Texas

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Employee charged me for a large cappuccino blast and fully knowing he just charged me for a large turned around and gave me a small

Ice cream off the chains. Word in Kingwood is mint chocolate chips are in vogue. I got a taste of refined speckle ice cream, texture perfect. My father would kill to eat the ice cream masterpiece I have privilege. He like cheesecake. My mother like tiramisu. If my mother could I would get her a coffee flavor exquisite masterpiece. My father would get the lemon biscuit for his oddly refined palate. Staff so well trained. Tiptop shape architecture. I felt this is the way for lighting and interior design. read more

We used to love coming to this Baskin-Robbins usually there are very welcoming employees and everything goes smoothly, but today I had a horrible experience with two teenage boys who I can barely hear talk to me as they were eating the ice cream. Then said something about the school shirt my daughter had on and as we walked out said " only lame n***as go to that school." Overall safe to say I won't be going there again. read more

The nice thing about Baskin-Robbins is tg we ice cream is always delicious and fresh The price is very reasonable Store is clean, employees are very nice! read more

Good service and great ice cream. We usually get ours to go as we live close by. My favorite is getting the banana split with different ice cream scoops and toppings. Our go to for ice cream in Kingwood. read more

It feels wrong to write a bad review on Baskin - Robbins, but the service was so poor that I had to say something. My wife wanted some BR ice cream and went by the local spot. I didn't want to leave my Yorkie in the car (It was 90 degrees) so had her under my arm. (See attached picture) I walked in and the "girls" started to panic! They asked me to take it out, so left her in the car. I was picking up a quart so no big deal. The one girl, Payton, said she didn't want to wait on me. The shift mgr, Jaiden, was so thrown by this encounter, she went to the back to call someone. I was the only one left waiting, and of course Payton didn't want to wait on me. she hid around the corner hanging on Jaiden and would serve me. I was then told to leave!! I asked for the managers name and number and they said they couldn't give that out. I get these girls don't have much life experience, but don't be rude, and choose to not serve the customer. It's worth noting the ear rings and face and nose jewelry are to be covered or removed according to health department. read more

Baskin-Robbins - 9lb Female Yorkei - Ice Cream & Frozen Yogurt Near Me - Kingwood, Texas

I went to buy an ice cream cake for my grandson's birthday. I have the app and there is a $4 off a cake of $29+ on there k(expriess 4/15/23). The two young guys that were working tried several different times to get the coupon to work. They finally called the manager who said she tried to get it to work and was unsuccessful as well. She told the employees that I was out of luck as she would not honor it. I take my grandchildren almost every Friday afternoon but I won't be taking them there any longer. Guess that manager doesn't believe in good customer service. ONE STAR IS ONE STAR TOO MANY!!! read more

They consistently have pieces of ice in their ice cream (it's not fresh) and for the life of themselves can't fill and Uber eats order accurately. read more

Friendly staff, quick service, delicious ice cream & cakes! The cones are fresh and crunchy and I like that you can get a sample of an ice cream flavor before committing read more

The service is horrible... The manager is HORRIBLE! Young girl on the phone sitting in the back unwilling to help. This location has been open for many years and it has been great in the past. Now... its trash. I'd rather get my ice cream from Heb...Apparently customer service means nothing anymore. read more

Ordered two malts they were undrinkable if that's a word, paid nearby 20 bucks and had to throw them away! I think the milk was soured yuck! Won't go back there. read more

Showed up on Saturday night at 950pm and they close at 10pm. Surprisingly, the doors were still open. If it was cold stone, they for sure would have been closed. I'm sure they weren't happY with us but we were in n out! Thanks for serving us. read more

It was amazing. We went on a Sunday morning, because it was too hot to go for a walk and park. So we went there it was a first, they let us taste them with mini spoons! We got our order exactly 5 mins, and they did it along with us. There were outside benches and tables we sat on and the experience was amazing!!! read more

Baskin-Robbins - This is how hot it was outside. - Ice Cream & Frozen Yogurt Near Me - Kingwood, Texas

Do you know what the other chains have that Baskin Robbins does not? Higher prices. I just love that I can go to Baskin Robbins & get a cone for $1.50. BR holds good memories in general. In college, I used to get a scoop everyday on the way to class (instead of lunch). On Sundays, my parents used to get us a cone if we went to the Sunday evening Church service... that's 2x in one day--we deserved it! I love that they haven't changed too much through the years. A new logo, a few new additions, but still 31 flavors. The best flavor is Peanut butter & Chocolate. You need to try this because nobody has made this better than Baskin Robbins - they use huge chunks of peanut butter in chocolate ice cream. Ben & Jerry came close with their Peanut Butter Cup flavor... except they used candy instead of plain old peanut butter. Don't they know the science has already been perfected!? Baskin Robbins figured it out over 20+ years ago. read more

Baskin-Robbins - a car parked in front of the store - Ice Cream & Frozen Yogurt Near Me - Kingwood, Texas

Closed during regular business hours. Hire more employees. Needed a ice cream cake but unfortunately they were closed. read more

Baskin-Robbins - Closed - Ice Cream & Frozen Yogurt Near Me - Kingwood, Texas

I really like Basking Robbins. I have to watch myself or I will blow up like a balloon because I would go there every day. They have truly wonderful icecream. My all time favorite is Gold Medal Ribbon. What's not to like about Vanilla and Chocolate icecream with a caramel swirl? Yep, that's good. I also like their monthly special flavors, like Love Potion #19. Give them a try for something really different and fun. This location is conveniently located by many of the places I like to go in Kingwood. The staff is always really nice. Hub and I have enjoyed many a date night while sitting there, eating our cones and acting like big kids. Ahh, memories had and memories made, Baskin Robbins style. read more

since the flood, kingwood lost Marble Slab. So we have been going to BR for our ice cream fix. We do look forward to the months ending in 31. We will go out of our way on these days for discounted cones. However we learned this franchise is no longer supporting the discount. Ok great. We wont go any more. I can get gelato from COCOs, and subpar icecream from subzero, or if desperate cold stone. We usually go about 3 times a month with 5 people and 30ish bucks each time, plus tip. But not anymore. Business must be good now that Marble Slab left. People please tell the franchise you wont support them without 31 day discount. read more

Our visit here was good. I was skeptical because of the reviews. But we walked in and everything was very clean. There were two teenagers working and they greeted us and asked us if we wanted to taste anything. We tasted a few and then made our decisions. They never rushed us and they were very pleasant. Nothing outstanding, but nothing terrible either. read more

"31 FLAVORS" just seems peculiar when all other ice cream places allow you to mix and match ice creams and toppings to your heart's content. Why are you trying to stifle my creativity baskin robins?!? Their base ice cream seems to be less "creamy" than competing chain's cream, and the flavors also come across as less intense. Maybe I'm biased but they just don't seem very modern. read more

Staff is super friendly!!! Love our little neighborhood icecream shop!

Ordered my sons cake online 2/4/16 for pick up on 2/5/16 @ 6:00pm.... I called on 2/5 @ 3:00 they had didn't know what I was talking about and had to said they would call me back after they contacted the manager. I waited for 1 hour never received a call so I called them, they finally found it but it wasn't going to be done by the time I needed it. I already paid for it so I couldn't just say forget it. I picked it up on 2/6/16 at 11:00 and there was no manager to talk to, needless to say I left with my cake VERY disappointed a day late and many dollars short!! I doubt I will give them another shot, $30 for a very small cake & absolutely terrible customer service! I had to buy another cake from their display because the cake was so much smaller than I thought it was. So $60 !! Ugh!!! read more

Baskin-Robbins - They didn't even write his name as I asked. - Ice Cream & Frozen Yogurt Near Me - Kingwood, Texas

The customer service was awful. My group of friends and I were waiting to be helped while one of the workers was standing there dancing not acknowledging that we were waiting to be helped. He also proceeded to give my friend one of the stale display cones. Do not recommend. read more

Very friendly service but the young man who took my order did not put on gloves before making my order.

Terrible service from staff. They were extremely disorganized and unprofessional; a gentleman was dancing around while customers waited to receive ice cream. My ice cream cone was dropped and I had to pay for a second one, and the woman had an attitude about me asking for another ice cream 10/10 would not recommend and will not go back to. read more

Drove here for a late night snack since yelp, google, and the Baskin Robbins site show close is at 10. Arrived at 9:10 and it was closed

dakoda danley uses cheese on his body in the shower to make his pores tingle lmao. nah fr tho this place is chill, good flavors and i get what i want. it says i have to make this review a little longer so just know that if you're still reading this you need to go do something else. nah seriously leave. bro tf you doing here? stop reading this. leave. read more

20 minutes ago Went in today greeted by two individuals who seemed like they hated their jobs. No smile, no basic friendly customer service. We ordered our ice cream with the girl who had a look on her face that we were annoying her. After we got our stuff I realized I didn't get my mint choc chip, I got choc chip. I went to the girl and told her, she very rudely told me they didn't have it. So, I just stood there. Then the other girl yelled over her and told me I didn't ask for that flavor. I told her I only order that flavor. She said, well what do you want. I told her, and she handed it to me. Nothing...just a cold stare. So I said you know you could say thank you or smile. She then raised her voice at me and told me it is not her job to smile if she doesn't want to and walked away. . I paid $20.00 for 3 kids and myself to have ice cream. What a terrible experience. We will not be back to that one again read more

First and last time here. My 3 year old daughter likes sprinkles, and I asked for a tiny amount of sprinkles- just enough for her to know she had them. For less than a teaspoon, I was charged $.87. It's not the money- my problem was not being told in advance that it was extra, and the extremely small amount given for the price. It's too bad because they could have had a lifelong customer. Hope the .87 was worth a childhood worth of summer ice cream treats!! read more

Tuesday march 1st. Arrived with my family (6 of us) They let me inside and then ignored us at the door. I asked them what time they closed and a girl (some blonde girl) said "we already closed" with attitude. Then I repeated "what time do you close" and they said 10. We rushed out of dinner and arrived at 940 with the kiddos hoping to get a some dessert and no luck. If they had kindly explained they had closed for whatever reason that would have been okay. But they ignored us, gave attitude and proceeded to let some random guy (I'm assuming a friend of one of the workers) sample the ice cream. Sucks when youre on vacation with your family and can't get good customer service. Hopefully management makes some adjustments with the staff especially since there are so many poor reviews. read more

I love peanut butter and chocolate ice cream. Baskin Robbins is also affordable compared to the other places in town which means for under 10 bucks you can feed a family of 4 with ice cream treats. They have outdoor seating and pleasant employees. read more

Disgusting. I hope the Health Department pays them a visit very soon. Would not be surprised if a customer became extremely ill due to their unsanitary practices. read more

Better than other stores but always running out of the most popular ice creams, cookies n cream & buttered pecan. If they get their ordering schedule correct it'll have 5 stars.. read more

I had two cakes from this location within a few days of each other. The one on the 19th, was great down to the detail. The one for me on the 22nd came with chocolate cake when I know I ordered vanilla cake. I was very upset because I couldn't eat my own birthday cake. Out of a family of 5, only 1 ate my cake and her 2 friends who were over. I suffer from migraines and cannot have a lot of chocolate not to mention, I don't like chocolate cake. When I called to see if I could talk with a manager, unfortunately, I had the displeasure of reaching Phatima, an obvious kid with no customer service who has no business answering the phone. When I tried explaining what the problem was, she kept talking over me. When I said she could hear what the problem was if she'd stop talking over me, the girl insisted I was being rude and yelling at her. Rather than waste my time with a kid who didn't care about customer service, I asked for the manager's name and number and now her name. Not surprisingly, she didn't want to leave her name with me. Thankfully, a shift leader took hold of the phone and defused the call. But, ultimately, I don't know if my cake is going to be exchange or what? After this type of customer service with Phatima, I doubt I'll use this location again. It's a shame too cause BR cakes are a tradition for our family's birthdays. I've already gotten 3 within the year since we moved here. read more