This Baskin Robbins is just ok. The employees lack friendliness. Also this location isn't clean like other location. read more

Baskin-Robbins - Desserts Near Me - Grand Terrace, California

DO NOT COME HERE! We were waiting for 15min to have our order taken, keep in mind nobody was in line only a group of people sitting and eating their ice cream and the only reason they helped was because when I yelled "Excuse me" it was louder then the door chime that goes off when a customer comes in. Meanwhile they started to make my banana royal, a customer that was eating their ice cream asked for the code to the restroom. The manager with the headwrap wouldn't give the code to the CUSTOMER, she stopped doing the ice cream proceeded to block the key code pad and put the code in herself and came back to do the ice cream. This is all going on with NO GLOVES. Proceeds to go use microwave and then raw dogs my banana with her hands for my banana royal after touching the restroom door and microwave then drops it into the ice cream. Not professional at all, the older lady that seems to be the manager with a headwrap should be embarrassed of the service and how disgusting she prepares food for her clients. Baliwood managerDO NOT COME HERE read more

What a great stop for ice cream! Service was welcoming and informative. Inviting atmosphere with bright space and plenty of ice cream options also non dairy. Customize ur ice cream cakes or frozen treats for special occasions. Candles available for purchase. Frozen chocolate bananas, shakes, Sundays, waffle or sugar cones. Right next to wing stop and Ralpha tea. Outside patio seating area or inside seating available. Parking around the corner from main entrance. Shared parking with Starbucks. Celebrations continue with good friends. read more

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Came here with my friend the day after her birthday! We ate lunch across the street at Miguel's Jr and we kept eye-balling this place. So we figured we drop by to continue her celebration! The young dude at the counter was really nice and patient while taking our order and serving us! The store was so clean inside and outside. Now the best part, I had a double scoop waffle cone with Reese's Peanut Butter and Oreo Coffee Ice Creams. Wow, this was such a cool and refreshing treat on a super hot day over 100! They have some indoor seating so that's where we enjoyed. They also have two outdoor tables with Umbrellas if you want to roast outside lol. My friend got the same 2 ice creams, but in a cup. Definitely was a great experience here! read more

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The cashier was really helpful and happy. He started to assist me as soon as I stepped in the shop. There were two non dairy flavors a sorbet or cookies and cream . I went against my usual and selected the sorbet. Of course the employee offered me samples to help aid in my decision. I loved the sorbet . It was light and refreshing . They accept rewards offers at this location so redemption was easy peasy. There are tables both inside and outside . read more

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Will not patronize this location again. My husband just went to pickup our order that was placed a couple of days ago. We received a confirmation that it would be ready this morning. When he arrived, he was told that they do not do custom cakes. Yes, the website did not have a option for a custom decorated cake, but did have an option for a custom cake in a box. We ordered that option online through the Grand Terrace location. She kept giving him a hard time but then said it would cost more than what we paid. After back and fourth we were given a pre-made cake in a box. If you do not accept these requests, then get with corporate to get that option removed from online ordering for you location. Seems from other reviews, others have had this same issue with ordering. Pictures of online ordering options and confirmation added. read more

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Extremely disappointed in not only the rude service but my cake order. I specifically called one week ago to have the cake personalized. No cost was an issue. The young man who took my order said it would be fine when we picked up the cake, not only was the lady behind the register extremely rude, but nothing was done on the cake, no writing and they even wanted to charge us extra for spoons (only 4) when we ordered a $70 cake alongside an additional scoop of ice cream. Spending $71.09 total. The lady who was there at 1:21 on Sunday. We are very displeased and let down. read more

Please train staff to not let people with peanut allergies eat any of the chocolate covered bananas. I told the employee and was like it shouldnt be an issue for the banana with only chocolate right and he said no then sold it to me. As i was eating it bit into a peanut, luckily i saw it and was able to spit it out and hurry and take my emergency medication but it seems they dip the bananas in all the same chocolate which means all the bananas have peanut contamination. Please if someones says they have a peanut allergy do not allow them to purchase. Very Deadly situation i someone with a severe peanut allergy got lucky to get out of. Thanking Jesus Christ for having mercy. read more

updating not even 20 minutes later. We now have severe stomach issues and we are not lactose intolerant or any food sensitivitys. I do not recommend bringing any child here OR adult. This is straight bs of them to be opened. this place is horrible. for one, you guys don't know the difference between a shake and a sundae, the lady working on June 30 around 6 pm was so miserable to talk to i just let her win and accepted a milkshake. it was melted and not even worth drinking. tossed it out. for two, found an eyelash in my daughters ice cream and that's when I noticed the milk smelt sour and the ice cream tasted like sh*t. Like expired as f*ck. This place is a danger to children. im Already getting a stomach ache without barely eating any of the product. so for $18 we got sour spoiled ice cream , practically straight milk as a milkshake (not the sundae we tried telling them we wanted) and my husband got runny diarrhea. Save yourself from throwing out whatever bottoms you're wearing and go across the street to McDonald's to get ice cream. Maybe then you won't get theshits read more

My family and I visit this location at least 2-3 times a week and have never had any issues with the younger staff they are welcoming and friendly. This evening while my daughter and I were enjoying our ice cream " in the lobby " we were told by Nawazish "lobby is closed" pretty much get up and go out ... mind you it is 8:20 pm. The door hours say 9 pm closure. I find that poor customer service and communication to the public. If there are different hours for " lobby" hours Those need to be displayed for the public to see. My family and I will not be coming to this location spending 45-50$ every week is not worth it here for this type of service. Besides, afters ice cream by UCR has friendly staff all around. I will highly recommend that ice cream parlor. read more

Came in today to get a milkshake. They have a very limited selection of flavors. I got a milkshake and it was the most watery milkshake I have ever received. I have been getting milkshakes from BR for over 20 years and I have never received such nonsense, literally just like milk. When I mentioned this to her she told me that she put as many scoops of ice cream as she was supposed to, you be the judge (video included with review). I will absolutely never come back, I rather drive further for better quality and better service. read more

The old lady at the front gave terrible service. I was with my lady and my daughter. My 9 year old daughter asked for a certain flavor, and as she scooped it, and put it on the cone, she simultaneously said "this one is melted sorry." So, like any normal human being, I said "well, I would not like that flavor, since it's melted" So she said "it's already on the cone, you have to pay for it"(mind you she didn't tell us beforehand) This is a scam tactic to buy extra ice cream because they know we are there buying ice cream for the children. Will not be returning. Buyer beware. read more

I placed my order through DoorDash and the order was delivered before the estimated time. When I opened the container the ice cream was completely melted. I wasn't able to use the plastic spoon to dig into the brownie because it was burnt. The brownie was rock hard. Thanks for nothing Baskin Robins read more

Baskin-Robbins - Just ordered DoorDash and the brownie sundae was burnt and the ice cream was completely melted. Thanks for nothing! - Desserts Near Me - Grand Terrace, California

walked in around 4:30 pm on Saturday 5/9. Only one person seen working behind counter . Four people waiting at table no ice cream in front of them 4 people waiting at counter and myself. Waited about 5 minutes only employee didn't even acknowledge me. I walked out went across the street to McDonald's had a couple McFlurrys within a couple of minutes. Need to have more employees especially as the temperature rises outside. read more

Prices for cake are insane. A regular cake with decoration $70 feed 6-8 and they won't write on the cake .Save you money and go to Rialto off of foothill they have regular prices for cute cake a same size cake will cost $40 there with cute decorations. read more

I LOVED THE SERVICE, Super kind employees, and really good ice cream. Super welcoming ! read more

Baskin-Robbins - Strawberries Ice Cream Sandwich - Desserts Near Me - Grand Terrace, California

Came in with my kids and asked for a mango smoothie. Lady at the front added banana when I asked her why she did that she said it was included and I said no it's not it's extra and I don't even like banana. She walks over to the trash and shows me the peel. She was confrontational so I just paid. I won't be coming back read more

Baskin-Robbins - Up charged for banana THAT I DIDNT ASK FOR - Desserts Near Me - Grand Terrace, California

I'm only giving this review to praise BEN!!! I normally dread coming to this location because of their limited selection and slow and surface level customer service Ben changed that this time he was fast efficient and friendly! read more

I had an extremely disappointing experience at this location and do not intend to return. On Saturday, September 13, I placed an online order for a Polar Pizza Ice Cream treat for pickup on Sunday, September 14. On Sunday I went to pick up my order & I asked my teenage son to grab it for me. When he returned to the car, he informed me that a staff member had told him to cancel the order because it wasn't ready. Curious about the situation, I got out to speak with her. She claimed to have no record of my order and blamed her son for its unprepared status. Feeling confused, I asked, "What does your son have to do with my order not being ready, and how will you resolve this?" Her response was rude, insisting that I should cancel my order. I explained that this was impossible since it was non-refundable online and there was no option to cancel. She then incorrectly stated that I had placed the order on the same day. I showed her the order date, confirming it was placed on Saturday the 13th. She also mentioned something about it not going through the online system. However, that shouldn't be my concern; it's the store's responsibility to address issues with Baskin-Robbins. With all due respect, it was a bit challenging to understand her. She then informed me that there would be a 30-minute wait and noted that only four flavors were available for the Polar Pizza. At first, I was unsure if she was referring to the crust, as she mentioned a lack of cookies, which left me confused about whether she meant the ice cream or the crust. She told me it was a 30-minute wait. After she prepared my order, she told me that this would be the last time she would do this, which baffled me since she had initially claimed I placed the order on the same day, despite me showing her the online order from the app during our first conversation. I expressed that it wasn't my fault as a customer for placing an order and that she should not place the blame on me when the store needed to resolve this issue on their end. I've never had an issue at a Baskin-Robbins location. This was my first time at this location and the last. read more

Baskin-Robbins - Desserts Near Me - Grand Terrace, California

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Misbah has greaaaat customer service! She let me sample anything I wanted. Bathroom was clean too! read more

Baskin-Robbins - Clean space (bathroom too), great customer service by Misbah, good ice cream! - Desserts Near Me - Grand Terrace, California

Love this Baskin Robbins! Very clean and the family that owns and runs it are very friendly. My husband and I go here all the time. At least once a week. It's nice to have one in town. Our favorite! read more

Horrible customer service I ordered a rock Road shake and when I got it, it had a rotten milk smell to it and had a horrible sour taste to it so I asked the lady for a refund and she said it's against her religion ( idk what that has to do with it ) but it's gross she doesn't wash her hand nor wore any glove she had bad hygiene smelt like she rolled around in a trashcan and her breath smelt like rotten flesh read more

Baskin-Robbins - Desserts Near Me - Grand Terrace, California

Thank you Taha for your nice service and making me feel welcomed, I really appreciate it! read more

Baskin-Robbins - Desserts Near Me - Grand Terrace, California

We went to this Baskin Robbins today and it was hands down the best one I've been to yet!! The shop was clean and very new looking. They had all my favorite ice cream flavors. They offered me samples of new flavors before I settled on 2 for my double scoop. The young lady who served us was SO GOOD!! She did such a good job and the owner was very welcoming and helpful as well. This is my new favorite ice cream shop and we'll be going back again soon. Thank you so much! read more

Baskin-Robbins - Double scoop...peanut butter, chocolate-Reese's peanut butter cup...YUMMMM - Desserts Near Me - Grand Terrace, California

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Went there for a chocolate milkshake with whip cream for my granddaughter, the lady waiting on me was very pleasant, made the shake so fast, my granddaughter loved it!! Thank you, I will be coming back!! read more

Emerson was amazing! He gave us the best customer service and suggested more options for us.

Just popping in to report on a new family owned business in the neighborhood (yes, privately owned franchise). I feel our community is aware and support those who support us so, this is my effort to do so. My wife and I saw that the location was finally open and decided to stop in(12/27). We were quickly greeted by their employee who offered samples and suggestions on what's good (I'm a Midwest guy who didn't have BR growing up). Some google reviews mentioned that the location was dirty and out of ice cream, but the place was the most modern (and clean) location my wife has been in. And if you understand anything about opening a business there is some time required to forecast demand and inventory flow. Regardless, everything was better than expected when walking in. After selections were made, a gentleman who was homeless quietly walked in and got in line. I said hello and offered to purchase his ice cream for him. As we mentioned it to the employee (Omar) he responded, it was his Father's policy to help people in need and that the gentleman was covered. Which is how we learned that this is not just a corporate location, but a Family owned operation. As a new business, we were deeply moved by this small act of kindness. This really says something about how this business is ran and how the owner cares for all people alike. This is the type of business my family want in our community so I'm here to pass the experience along in effort to keep their family business here. TL;DR Great experience from good humans as business owners. Go support Grand Terrace Baskin-Robbins read more

Love our local ice cream shop! We love the kind manager and staff. We were promptly greeted . The worker was very patient as my toddlers were deciding what they wanted! read more

My family and I have been here a handful of times since they've opened. I love the family feel in this baskin robins. Everyone has always been so welcoming and service is great! Very clean environment as well. read more

Awesome store. The person was very good and helpful. Clean store! Great service! Highly recommend!

They don't accept the app here so you can't use it for your free points or ice cream or discounts. The ice cream was frostbite. They hardly give you any ice cream I ordered a banana split and it was supposed to have 3 scoops, it was 12$. They didn't even fill up the ice cream scoop with ice cream. Disappointed, left unsatisfied. read more

Food: good Service: I came to use my birthday ice cream reward and they would not take my coupon so I had to pay for it. Was very disappointed. Will not be coming back. read more

Facility is exceptionally clean. Employees are so sweet and polite. We enjoyed our experience and of course the ice cream is delicious. Really happy to see Baskin-Robbins in our neighborhood. read more

It seemed like it took over a year for the 31 flavors in GT to finally open. My wife and I went awile back and the new place was clean of course since it is brand new and the lady was friendly enough We both ordered a kids scoop of ice cream and it was almost 6 dollars ! It must have had real GOLD flakes to justify that price . It should be called a baby scoop I think we can get a pint of 31flavors at Staters for about the same price. No Grand opening specials or Tuesday specials like in Riverside. I did mot see any promotions whatsoever. Horrible way to start a new business . We were very disappointed No reason to EVER go back !! read more

Came here yesterday the worker was pretty rude and just had an attitude. Kinda off putting the place is nice but the customer service sucked. She didn't understand what we were saying and looked annoyed. Also didn't put whip cream in my shake and didn't even bother to ask if I wanted it. Kinda prefer the baskin robbins in riverside as the workers are usually friendly and have friendly faces. read more

The owner of this BR is the rudest person EVER. After HE gave my son the wrong flavor he wouldn't exchange and instead refused to serve us and told us to leave. It was HIS fault! No refund or exchange. VERY DISAPPOINTING! read more

One of the best Baskin Robbin's I have been too. Very clean and new. I loved excellent customer service.

I won't be going back to the baskin Robin on Barton rd grand terrace..they served the scoops as if they were for babies twenty buck for a sundae and banana spilt. I ask for hot fudge I could even see it. The banana spilt had three scoops sbd the boat looked empty with the three there wasn't whip cream so you could really see how small and the little squirter of topping. read more