I took the day off to get my septic tank pumped. I called Basis Septic at 3:00 because I hadn't heard from them. The guy that answered the phone didn't write down that I scheduled for Friday so they didn't even have me on their schedule. The receptionist was very helpful. I talked to her the week before and she called the crew to put me on their schedule. A guy got to my house at 6:00 pm. He opened my septic and told me this was not my septic and where was it. He asked if my toilets were working, if the alarm went off for the septic tank and that I was going to need an electrician. I had turned the breaker off because of the alarm and I don't need an electrician! He then proceeded to ask me if I wanted him to pump it anyway. I told him no. I will never do business with Basin Septic. This is not how you treat people. read more