The owner is an amazing owner. He's very personable and passionate about service. The bartender is the best ever!

Another great experience at Basil. As always, the server was very attentive, the food was great and priced fairly. Absolutely love the Basil Spring rolls! We had the Red Curry and Pad Thai with medium heat. Great ambience and consistent experience. read more

We had a great experience with Basil. It is a great location in uptown, and we were able to make a reservation so we didn't have to wait. The waitress was so helpful and so attentive. She was very friendly and had our drinks filled. She was the perfect amount of outgoing, but not too much. I normally get a spice level 3 so I got the medium, and it was way spicier than I expected. Basil was formal, but not too formal, we went after going to a Blumenthal event. read more

Basil Thai Cuisine - Pad Thai Chicken & Shr - Thai Near Me - Charlotte, North Carolina

Disdain from the acting manager left a really bad taste in the mouth. Ownership has a problem with its (bar) manager and kitchen. They took the order at 430p to be ready at 6p only to have it ready 621p. The insult was the poor excuse for the evening's staff lead made no apologies, took no responsibility, claimed no ability to manage anything ("I don't run the kitchen, but yes I am the manager"), and directed that "If I have a problem, come back tomorrow and talk to the manager." The food? Good but not worth the snark from a bar manager, and definitely avoid the $20 spring rolls (not worth $10 for the pair). read more

Great ambience either if you are hanging out with grouo or a quite time catch up. Food and drinks are on point...service is fast...they adjust nice to your ask and have so many optikns to condiment food per your taste. Loved the martinis there and pad thai veggie... I personally may add more peanuts to it or give that on side but overall must try read more

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We had the pleasure of staying in CLT for a night and decided to try this restaurant. I had the best experience and enjoyed a great basil lime martini. Service was great, the waiter was nice and very fast. We met the chef and owner and we was very welcoming. I would definitely recommend going to Basil. Atmosphere is relaxing, quiet, great place for a date night! read more

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Wonderful place! Sat at the bar. Quick service. Had a Basil martini and it was perfect! Basil fish with vegetables. Fish changes daily. Had bass this time. I could have licked the plate. Close to Blumenthal theater. Our new go to before a show. Can't recommend enough! read more

Basil Thai Cuisine - Summer Basil Rolls (2) - Thai Near Me - Charlotte, North Carolina

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I'm only giving it one star because it was I was able to eat it very disappointed in this meal. It was very expensive. I spent over $100 on two entrées and one appetizer I asked for medium and there's zero taste to it very disappointed. read more

This was our very first visit to Basil Thai, and we came in for Charlotte Restaurant Week -- and I'm so glad we did! I brought my children with me, and from start to finish, the experience was absolutely wonderful. The atmosphere was warm and welcoming, and the food was incredible -- full of flavor, beautifully presented, and clearly made with care. A huge part of what made the evening so special was our amazing server, Victoria P. She was patient, friendly, and attentive not only with me but also with my children. Her kindness and professionalism made us feel right at home. Restaurant Week introduced us to this gem, but thanks to the great food and exceptional service from Victoria P, we'll definitely be back! read more

Sadly not a great first experience! Got takeout, as this place is very close to my new high rise residence. My order was completely wrong. I called Thai Basil immediately to let them know a key item was missing from my order. The young lady who answered the phone was also the same person who handed me my order when I picked it up. She was less than helpful. On a $40 lunch order for 1 entree and 1 side, I was offered a refund on the portion that was missing ($4.50) with no other options to mitigate. Unfortunately the food was not great also. First impressions are everything and this one fell way short. I will look further when dinning or getting take out for Thai. read more

Had a very disappointing lunch here yesterday. Unfortunately, the meal was overshadowed by a significant gnat problem. They were swarming around our table and on the condiments. The worst moment was when one flew directly into a bite of my food, which completely ruined my appetite. When I mentioned the issue to our waitress, she spoke to the manager. The only response was an offer of free dessert, which felt like a dismissive solution. I was still charged full price for a meal I couldn't finish. I will not be going back due to the on sanitary conditions and the manager's poor handling of the situation. read more

Stopped by on a Thursday night at 8:56, only to find out they close at 9 PM--not 10 PM like it says on Google and Yelp.

The food had amazing taste! We did the private dining room for an occasion, so the dining area was very quiet and calm. It was a little dark but overall it was a calm environment. Our server even allowed us to play our own Gospel music over the PA for our event. With that being said, we had the best server. She was kind, patient and helpful! My order consisted on the Chicken & Shrimp Pad Thai and the Strawberry Fried Ice cream: The chicken and shrimp pad thai was so fulfilling and it tasted amazing! I had leftovers and ate those too and it was still good. I did add a sweet and sour sauce on top, which was a little spicy but not overbearing. The fried ice cream was interesting. The breading had an artificial taste. Almost tastes like french toast but not as good. However, the ice cream was some of the best ice cream I've ever tasted and I mean that wholeheartedly. I would go back, just for some ice cream on its own without the breading! The bathroom in the private dining area was also very clean as well! read more

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This place is way above its rating on Yelp. I know they had a bad stretch at the end of Covid, but I have to say, this is possibly the best Thai Cuisine in all of Charlotte. You have a chef that cares about his food, serving some amazing dishes. This place should easily be above a 4.5 in my opinion, because that is how good the food is coming out of the kitchen these days!! read more

I've had pad Thai all over the country...this was inedible. And to charge nearly 30$ for a small portion of street is insulting.

Great food and great service The restaurant was clean and pretty inside Will definitely be back soon read more

Not the worst pad Thai I've had. Not the most authentic as I'm in charlotte (no shade), and the menu offers pho (Vietnamese). But it comes with both chicken and shrimp (the real way to do it) Flavor was a bit sweeter than normal but is still good. Service was def one of the best I've ever experienced in the south! read more

Basil Thai Cuisine - Chicken and Shrimp Pad Thai - Thai Near Me - Charlotte, North Carolina

I had a solo dining experience and it's was very nice. ALL of the staff is very professional and nice. Norm was my waiter for the evening. He made sure to answer all of my questions adequately. I went straight for an entree and drink. I order the Basil Duck and It Takes Two To Tango Mango drink. The duck comes with a side of white Jasmine rice, pun intended lol. I wasn't expecting the duck plate to be so large. I couldn't finish it all. Ended up taking the rest home. The drink was made well. All of the ingredients were very well balanced. I ordered the black cherry cheesecake for dessert. I enjoyed the fact it was black cherry, instead of boring strawberry. I feel that really made a difference. I'll be back ^_^ read more

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As locals in the neighborhood, we frequent this restaurant as our weekly favorite. The owner and his staff are so amazing. I highly recommend anyone looking for elevated Thai cuisine to checkout Basil in uptown Charlotte. read more

Some of the best food in Charlotte and a fantastic date spot. The basil barramundi is to die for but I try to order something new each time and have never been disappointed. Hands down the best Thai food I've had in the US and honestly rivals some of the best dishes I've tried in Thailand. Wonderful cocktails too, plus it's in a fun spot if you want to bar hop a bit after dinner. read more

Basil Thai Cuisine - Thai Near Me - Charlotte, North Carolina

Basil Thai was cozy, comforting and flavorful! Located in uptown Charlotte tucked away in the bottom of an apartment building. It's small and inconspicuous so you might miss it but it's worth a stop. Their menu is small but includes lots of Thai staple dishes. We started with spring rolls and those were light, crispy and had a nice mix of veggies in them. The sauce was sweet but not too overpowering. For entrees I got the Pad See Ew which is one of my favorites and this one was great. The noodles were made perfectly and the sauce was nicely balanced. One note is that I would have loved more veggies in the dish since I didn't get any meat. Their prices are pretty high compared to the dish itself and ingredients which is why I chose 4 stars instead of 5. read more

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I love this place! Their Thai food is always super fresh and cooked to perfection! My favorite thing on their menu is Pad Woon Sen! Give it a try read more

Basil Thai Cuisine - Pad Woon Sen - Thai Near Me - Charlotte, North Carolina

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While in town for a conference, I visited this restaurant twice. The service was fantastic and very attentive. The pad Thai had the perfect amount of spice. The pad see eu had just the right combination of beef, noodles and broccoli. The fried rice was the perfect level for medium. The restaurant is conveniently located to downtown and prompt service especially for downtown customers. read more

I've been three times and had a fantastic meal each time. The staff are great, and seem like they could use some help! Clean, nicely decorated, good parking, outdoor patio dining available. Had Pad Thai last night, as did my foodie teenager. We both enjoyed a Thai tea / coffee, too. I had their Pho when I was there last week and it was top notch, as well. Love their summer rolls with shrimp! read more

Chef was very rude!! It's worst experience at this basil location. When we ordered, requested the food without eggs. Server did help to order few dished the way we wanted. We were in group. Chef came to our table and said "this is not a vegan or Indian restaurant". Franchisor and the owner of this resturant should take some steps of this Chef rudeness!! read more

Got the red curry duck and sea bass. Food is always delicious and service was excellent. My go to Thai place read more

Basil Thai Cuisine - Red Curry Duck Sea Bass - Thai Near Me - Charlotte, North Carolina

Ambiance and service are great. the food and cleanliness (I found an hair in my fresh roll) are much to be desired. I've been to a fair amount of Thai spots, but this one falters. read more

Decent food. Terrible customer service. I signed up to receive their "deals" and coupons only for them to refuse to honor it because "our manager canceled the service, so I'm unsure why it is still being sent out." The promo I was attempting to use was for online use only; however when I attempted to use it online, the promo code did not work, so I proceeded to call the restaurant. When I asked the host asked to double check, she pretended to ask the manager. Anyway, went ahead & placed my order online. Picked up my order only to realize once I got home that my order was incorrect. I called the restaurant 3x before someone finally picked up. The manager was "really busy" and was unable to come to the phone according to the host. The host took my information down and said the manager would return my call. The manager did not return my call that evening and i attempted to call back during their lunch hours the next day; however, nobody picked up. I waited and called back several times after 5 (when they open for dinner) and was finally able to get someone on the phone. I explained the situation and the host again explained that she provided my information to the manager, but he "has been really busy" and was "currently really busy" and would give me a call back. I asked for an approximate time to which she could not answer. I told her not to worry as I would be walking in to speak to him since he is too busy and she proceeded to tell me she "can't guarantee that he would be able to speak with me" when I got there. Upon arrival, the host tells me the same story about the manager being busy - which to his credit he was busy; however, I am a customer just like everyone else. The host immediately offers me a refund for the up-charged portion of the meal that was missed, but the issue At this point was less about the $4 and more about the piss-poor customer service. I attempted to explain BOTH situations to the manager and was continuously Cut off and talked over. Eventually, rather than handling the situation like a professional manager of what is supposed to be a nice restaurant, the manager threw up his hands, said "thank you,"and stormed away while I am expressing my concerns. If being a manager is too stressful or too much for one person, then changes need to be made. There was no apology provided or understanding from his end. It was clear that I did not matter as a customer. Awful! Find a new manager, this one is clearly overwhelmed and does not care about providing even halfway decent service. read more

Early lunch order of chicken pad thai. Dryest potion i ever got. Food was fast hot. Will not order again

I order here regularly. Today was it for me. I had a piece of metal Brillo/pot scrubber in my Pad Thai. It was a to-go order. Two weeks ago egg shells were in my food. The attention to detail and management is going down. No longer my favorite place! read more

Basil Thai Cuisine - Metal Brillo pad that was in my food - Pad Thai - Thai Near Me - Charlotte, North Carolina

Absolutely awful service Sat on hold for 25 minutes to be told by the hostess they will not accept any orders over thw phone then was hung up on when tried to call after placing order by same hostess then when picking up food, was told they couldn't change order even though I spoke with hostess right after placing order Finally picked up food and it was wrong INSANE Worst customer service in all of of Charlotte Entire order was burnt as well read more

Owner, Chai Eang is a very rude and nasty individual. No care or courtesy for the customers that keep his restaurant open. To preface, my family has frequented this restaurant more than I can count in the past 10 years and tonight after a complaint over an overcooked dish on our order of over $100+ we received the nastiest service from the owner himself, even though we were pleasant about the scorched, dry overcooked meal. Instead of handling our issue with kindness and compassion as an owner he was very dismissive, very rude, defensive and overall careless. I'm unsure how this business is still operable with his level of unprofessionalism. Hopefully you will ever have to deal with him directly like we did. Unfortunately we will NEVER go to or spend any of our money or time on Basil Charlotte again. read more

I visited Basil in Charlotte NC with my family on Sunday, January 19 for dinner. There were 7 of us including 2 under 14. We were seated quickly and our server was an excellent communicator. Discussing food choices with the younger ones. The food was excellent! All enjoyed their meals. I generally eat only half of my meal, but this time, I devoured everything!! Complements to the chef, staff and all who made our dinner special. read more

The first time I ate here it was good. Food, service, cocktails - all great. The stuffed shrimp and pad Thai were fresh and flavorful and our server was amazing. The best thing about Basil is the atmosphere. It was pretty just for a Wednesday night. This time it was the complete opposite. The service was slow, the pineapple mojitos didn't taste like pineapple or mojitos. We sent them back and the overbearing chef came over to tell us to "be careful ordering because mojitos have a lot of mint and they "don't like to throw drinks away". WTF??? My friends spicy margarita was a bust too. The waiter asked one of my friends if she would "like another drink darling" like we were at a club. The chef seemed to do everything but cook - he "assisted" the hostesses, cleared our table between courses and delivered food to the table. The food was definitely not like I remembered. The "icing on the cake" was the $10 I paid for Key Lime Pie! I got dessert to go so imagine my surprise when I found out it was a plastic container with an individual serving of Kenny's Minis pre-made key lime pie like you'd get at the grocery or 7-11 - they're $3 at the grocery store - I feel like I was ripped off! It was accompanied by a container with a poof of whipped cream that was overbeaten - it was one step away from butter. The waiter said they had a new exec chef - he's awful. It was so much better before. read more

Bland food. No flavor and over priced. Anyone who likes the food here prob never had really good Thai food.

My friends and I have put together a review of Basil Thai Cuisine: @Rogue-Mariner X, oh, what a sadly incorrect review. I am proud to say that Basil Thai Cuisine was in fact wonderful and I found myself enjoying its lowkey, down to earth feeling. I am quite the fan of your reviews and found that my exquisite pallet celebrated the spoils of the tangy, delicious Pad Thai and Larb. The experience was legendary and an adventure FOR SURE. First of all, they gave us plates AND THEN took them away! Very fancy. Then a mariachi band came in making a nice blend of culture, so much that I was overwhelmed. Then, the water refiller said "Don't give me a moving target, I need a scope for that" then he proceeded to 360' no scope my glass The larb was exquisite, like Ewan Mcgreggor and Margot Robbie had a baby on my tounge. The fried rice, pretty mid ngl. The music looped making it that much more lowkey. Overall, I give it a mid rating but want to thank you for being in my life. Amen. My sweet Basil, where oh where do I even begin... I'll start by mentioning this place's chill, "lowkey" atmosphere. I felt welcomed and as though I was a celebrated VIP. The service was immaculate and the food bounced amongst my taste buds like children in an inflatable bounce house. It made my stay in Charlotte truly legendary and I will fondly remember this experience for many years to come. The moment you step into Basil Thai Cuisine, you're enveloped by the intoxicating aromas of lemongrass, holy basil, and fragrant jasmine rice. Each dish was a masterful symphony of Thai flavors - from the perfectly balanced Pad Thai to the transcendent Red Curry with its harmonious blend of sweet, spicy, and savory notes. The Larb arrived perfectly seasoned with ground beef, fresh mint, and toasted rice powder, delivering a bright and zesty punch with every bite. The chef's expert handling of spices transformed every plate into an adventure for the palate, while the attentive staff and elegant presentation made the entire experience mega lowkey.​​​​​​​​​​​ Ah, Basil, where to begin!! This lowkey Thai cuisine spot is a singular experience to remember. The atmosphere created between the mariachi band and the looping music makes this the chillest place in all of Charlotte. The excellent food and service was excellent. I got mild chicken fried rice, and water. What really makes this restaurant what I would call "fine dining" is the vibe, which I would consider to be lowkey. So much so, that although I would love to recommend this legendary place, I can't ask you to tell your friends about it. Never tell anyone about this restaurant, for I fear the raucous of the masses would corrupt this experience of pure joy and serenity. If you're searching for an underground gem that serves up flavor-packed dishes with authentic flair, Basil Thai Cuisine is where you need to be. This spot is so lowkey, it feels like you've stumbled into a secret society for food lovers. The staff? Quietly attentive and knowledgeable, almost as if they're in on the secret. What truly sets Basil Thai apart is its vibe. It's lowkey cozy, with just the right amount of charm. If you're into underground spots that aren't on every foodie's radar yet, this is the one. Get there before everyone else does, but don't tell too many people. Let's keep this lowkey, okay? If I had to describe this place in one word, it would be "lowkey". Thank you, Basil Thai Cuisine. read more

This place was just perfect. We had just flown into Charlotte and we were staying at the Omni, which is less than 4 blocks away. This place was warm and inviting and so trendy in my opinion. The ambiance was great. Service was friendly and the food was amazing. Authentic Thai for sure. You will definitely love this place. I can't wait to visit Charlotte again, a visit to Basil which will be first on my list. read more

I remember when the place was delicious. I ordered lunch pad Thai (still cost over $20). And the noodles were stuck together, no sauce - chicken was dry...I asked for extra pad Thai sauce on the side - but I was told they don't "do that" - I tried to add soy sauce but it didn't help. Definitely won't be back. read more

Basil Thai Cuisine - Pad Thai - Thai Near Me - Charlotte, North Carolina

First time diners here. My wife and I shared Massaman Curry. If you wanted us to come back, it would have been smart not to scrimp on ingredients. We basically ended up with a thin sauce, a hunk of sticky rice, a puny bit of potato and onion and zero cashews. . Service, however, was fantastic! read more

When Chia Eang decided to open Basil Thai Cuisine in 2009, along with his brother Henry, they took all the best from their Charleston restaurant and transported it to Uptown. In a tumultuous time when Charlotte's banks had nearly cancelled every executives expense account, Basil planted their flag at N Church and 5th located in the corner of the Avenue condominium. I know. I was there. Chia threw a huge soft opening for the residents at the Avenue--all 386 units! Wow, what a night. It eventually carried over next door to then Lattore's night club and we danced the night away like kids at a high school hop. Chia picked up tab. That rare combination of passion and assiduousness coupled with generosity are qualities few entrepreneurs seem to possess--the Eang's have it in spades. That's why, it was a no-brainer to invite friends to dinner recently who were visiting from Toronto (which has a vast culture of Asian-inspired cuisine). Our waiter Alex was top-notch and on his game. Instructive, insightful, and just distant enough to make for a pleasant evening. We ordered appetizers (get the stuffed shrimp) and entrees such as, Pad Thai (of course), Red Curry Duck, Mixed Seafood, and Volcano Shrimp. Everyone had a favorite as we passed them all around. Delicious, full of Asian flavors without burning up your taste buds (although I prefer more heat, as some have mentioned). We all left fat and happy. Since 2009 Basil continues to offer a quality presentation of authentic Thai cuisine. The location is ideally located and the décor urban chic. Pro tip: this is not a place with big entrees done dirt cheap like you find on the edge of town. Looking to have an intimate evening with a taste of Thai cuisine? Go to Basil. Uptown. Way up on my "give 'em a whirl meter." read more

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