Review:
I cannot recommend Basic Cycle. While some initial work was fine and they proactively called to admit they forgot to install my new battery during the first visit, the rest of the experience was a complete disaster.
The Issues in my opinon:
1. Sloppy & Dangerous Work: Primary battery power leads were left completely loose on the terminals--a major electrical hazard. I had to source hardware and fix it myself.
2. Incompetence & Delays: They forgot to install the new dry-shipped battery during the initial job. When I brought it back, it took 2.5 hours because the battery wasn't prepped ahead of time and they couldn't find the mounting hardware.
3. Hostility & Unprofessionalism: While waiting (there is no customer waiting area), I made basic small talk about the bike's bolt sizes. The owner blew up, lectured me about his 50 years of experience, told me to stop hovering, and bizarrely brought up the fact that he was carrying a gun.
4. Calling the Customer a Liar: When I brought up the loose battery connections from the first visit, the owner and mechanic outright argued with me and called me a liar instead of taking accountability.
A total lack of accountability, hostile customer service, and unsafe work.
I will be taking my business elsewhere. read more