It's difficult to find a suitable hotel arrangement when you're travelling as a 3 - who sleeps…read morewhere, and is a hotel room really going to big enough to keep everyone happy when you're spending a few quiet hours between shopping and your evening meal? This is where serviced apartments come in very handy. They give you the space you need and lets you relax a little bit more than a hotel. After all, no one's coming knocking at 8am to try and clean... Staycity is located on Duke Street, so mere moments away from Liverpool One and parallel to Bold/Lever/Seel/Fleet, where you'll find a hub of independent activity. It's easy to find and makes it very easy to pop back during the day and drop off your shopping bags if required! Service from the front desk staff was super friendly throughout our stay. As it's 24 hours, they're always there if you need something, and both check in and check out were very simple. Noise wasn't a huge issue whilst staying as, although we could hear people in the hallway, you couldn't hear anything above or either side of you. We also managed to avoid actually seeing anyone other than the front desk staff during our stay, which made it feel a bit more like home! The apartment itself was nice, with a twin room and sofa bed, and kitchen area with fridge, washing machine etc. The kitchen itself was well equipped enough, though there was no baking tray which proved slightly difficult at one point. The bathroom was a nice size though the smell of bleach was really overpowering when we first arrived and didn't exactly fade during our stay. The courtyard is currently under construction so there wasn't exactly an excellent view, though the weather wasn't balcony-ready anyway! There are many benefits to this particular serviced apartment but I think the price would keep many people away. The hotel scene in Liverpool isn't great at the best of times, with even the Premier Inn and the like coming out as too expensive for many, and I don't think Staycity will be changing that any time soon.

TBH , I dont know where to begin with this one ... Nobody…read morethere upon arrival, having to await for keys untill the next day. The room not suitable for to cater 3 couples at all !! including a broken window. Prostitutes hanging about the bar addressing staff by first name in their linked hotel where we sat when waiting 7hours for someone to be around with a key. 24 hour concierge??? HA yeah right !!! Being charged for the first nights stay for a room in which we never got to sleep in due to the mistake of the business ! The room was nothing like the photos , its an actual pitty i did not take photos of the state that the appartment enterance was in , also not the building in the picture we were POINTED(lack of customer care) down a roadway to a different building and handed keys to open. Window was broke in the room - told we could not have another room till later that day after already having to hang around ALL NIGHT for somebody to be back at reception! In the end we did not stay with the hotel, and after trying to speak with management who was not available to speak untill monday which was absolute BULLSH*T because they knew our flight back to dublin was that day, we got in writting that we would be refunded the E200 deposit that we left. On arrival back to dublin i checked the account to find that the hotel had still not given back our 200 PLUS they decided to charge us an additional E250 ? So in total that was E450 for somewhere that we did not recieve any service at all and we were actually over charged as it wasnt the deal that we booked in for in the first place it was supposed to be alot cheaper !!! And with that the managment of the premises was an absolute nightmare to deal with - RUDE RUDE RUDE!

Extremely unprofessional and disrespectful customer service…read more Renting with this company will only waste your time and money. Responses to issues are painfully slow. Their appointment scheduling is unreliable--don't be surprised if they arrange a time to address a problem and then don't show up. If you have an open schedule and enjoy waiting around, then by all means, go ahead. Otherwise, look elsewhere.

Fast and efficient check-in service. Jessie was a really great help and everything was done with a…read moresmile. I'm very fussy and asked for a couple of jobs to be done. The in-house team were up in my apartment before I knew it! Jobs done! Its my first day here with Urban Sleep but so far I can't fault their customer service.

Bridgestreet at Liverpool One provide the most high calibre of apartments in the best of locations…read moreat the heart of the bustling city that is Liverpool. This place has a dedication to providing great quality to its customers and that is exactly what they do meaning that all promises are firmly kept on their part. The apartments themselves are plush and have all the amenities you could wish for as well as being in a sensational place offering the tenants all the perks that Liverpool has to offer. These places are not cheap but it is easy to see why as what you are given is the ultimate service and this place can be truly proud of that.

Kensington homes is actually a very well run estate agents and it sufficiently impressed me to…read moreencourage friends looking for accommodation to visit there. I did not take a property with them as my situation changed but the way they handled my custom left me feeling very impressed and as though they really cared. The properties here are very good and the ones I viewed seemed to be well cared for and obviously regularly checked and this is something every tenant would hope for. In order to do business of this kind you must trust in the people you are dealing with and the attitude of the staff here meant that I trusted them instantly. The people here took time and care to deal with me and on the whole they deserve a big well done.

SHAMBOLIC, DISHONEST AND TOTALLY INCOMPETENT. UNTRUSTWORTHY…read more We instructed these people to find a tenant for a newly refurbished house which was carried out to a high standard. They did absolutely nothing. We had to do our own advertising on Rightmove, Gumtree etc.(They would only put it on Zoopla) In two months they did not generate even one enquiry, let alone viewing, let alone again one applicant. We were getting approximately one enquiry per day due to the workmanship of the interior of the house. We found two separate sets of tenants which they then lost for us. Being reasonable, nice people ourselves we gave them the opportunity to talk it through whereby most landlords would have just walked away without a word. Upon funding more advertising for ourselves whilst these people sat on their laurels we managed to find yet another applicant. The applicant wanted to pay the referencing fees of £125 the following day and the deposit the following week. Kensingtons told them not to come in and pay the £125 but to wait a week and pay it altogether. The applicants had a date they needed to move by and Kensingtons were aware of this so why shorten the time period? I did not know why they had told these people that and so sent two emails questioning it, to which I did not receive the courtesy of a response. I was later told by Sian a staff member, that the reason they told them this was because, if after paying their substantial fee of £125 the tenant disappears or fails the referencing then Kensingtons have their money to keep for themselves. Due to the failed tenant possibly causing them to miss out on a better one and losing them the opportunity of the money tenanting the property, would have generated for them. We, as landlords, would have been happy to have taken the house off the market for a week in the hope of the tenant proving suitable. However, we were not given the option. Kensingtons then did absolutely nothing to reference them apart from sending out a couple of templates with four questions on it with yes or no answers! Unbelievable. I then had to do the referencing myself as time was of the essence. They did nothing to chase up the referencing, absolutely nothing, I then asked to speak with the owner Mike, a totally ineffectual drip of a guy. I was told he could not phone until Friday. The call never came - unsurpringingly. I emailed them again and phoned. No response. Then at almost the close of business for the day I was phoning around desperately trying to find someone who sounded competent and professional. I managed to find one and the process started again. We now have two days to get these applicants in. They managed to extend their move out date. Now Kensingtons are refusing to refund their money because they did the referencing. An absolute lie. As of Friday there was nothing done on the referencing. They are refusing because I changed agency. They were given chance after chance after reprieve until we had no other option left open to us. In my opinion they are nothing more than fraudulent. Do yourself a favour and don't give your hard earned away for nothing. With all due respect to the other review printed on here the person did not actually end up using them. Surely anyone can sound friendly when saying "hello" as it would appear that was all his experience amounted to in the end. It does not mean they are honest or competent because they are friendly. If our tenants cannot get in by this date they will be facing costs of temporary accommodation and storage. It is a shame when people cannot admit their mistakes and do the right thing. Kensingtons have lost nothing. Us and these tenants are about to lose everything. Shocking. They should be closed down and charged with fraud.

City Residential Estate Agents do pretty much everything you would expect with second hand and new…read morebuild property. They are one of the largest agents in Liverpool and the largest lettings team. Surveying, Finance, Sales, Lettings, Furnishings and despite the name they also do Commercial properties. I met Andrew Schofiled, the most well dressed of all the staff! I was just looking at available property so I can't comment on the level of service but the RICS logo says it all when it comes to professionaI standards. I would sum up City residential as Busy and Friendly.

City Residential are one of the largest estate agents in Liverpool, as they specialise in…read moresurveying, lettings, sales and commerical properties. They have a huge portfolio of properties no matter what you are looking for. I have only ever looked at available properties too, however the lettings team were extremely helpful and pleasant to talk to. I have no doubt that they would provide a decent service as your estate agent.