We were a group of 8 dining at Guacamole Grill at the Cancún Airport, and while the food itself was…read moredecent, the overall experience, not so great.
I ordered the steak chilaquiles, which were tasty, and a kiwi strawberry lemonade that sounded refreshing but was difficult to drink as it had chunks of fruit and they kept clogging the straw. It wasn't sweet or tangy, watery yes. I added sugar and it made it worse haha.
We ordered 6 waters that came in bottles, and one came already opened. When we pointed it out, the staff refused to take it back and still charged us for it, which was frustrating.
While we waited, one of my friends, whose feet were swollen, briefly propped them up on a metal chair (which had no cushion and she was not wearing her shoes), a few seconds later, a staff member quickly told her to put them down and not in the nicest way.
The (other) worst part was the wait for the bill. Despite asking for it with time to spare before some of us had to catch a flight, it took them 32 minutes to bring it (I counted). The restaurant wasn't even busy, yet the service was slow and inattentive throughout.
In short: good food, but poor service, inflexible staff, and a lack of urgency, not ideal when dining at an airport in my opinion.