Awful.
Called for a repair and was told it could be a few weeks because it was a busy time. They also mentioned labor is $150 an hour...They don't mention drive time is also reflected on the bill. (I'm an hour away.) I asked if they could call before they came in case I already had it fixed. Two guys in an enormous truck showed up about 3 days later and informed me they were in the area and hadn't had a chance to call. Whatever.
They began assessing the issue and found the problem. One watched the other for about 25 min. I was given a page explaining what they had done and was told they were taking the piece that needed to be repaired. They were going to repair the item and have it back 'in the next week'. In between doing 4 other things, I scribbled a signature and they left.
The paper resurfaced a few days later and while looking it over, I noticed the 'drive time' section said an hour. But they had mentioned they were at another job about 15 min away (a large grocery store chain). I called and spoke to customer service, forget the fact she was unjustifiably rude but she talked in circles and gave the impression that I was annoying HER by inquiring about this charge. she told me the 'drive time is divided by how many jobs are in the area they are working in for the day. ::well let's hope and pray there are several!!::
So days turned into weeks, and of course me, being the little guy and afraid to call and rush them- cause they're already rocking me on the drive time BS and $150 an hour nonsense. They show up 24 days later to replace what was fixed. Same ginormous vehicle. Sign another paper. Hour drive time, 1/2 hour labor time. wtf
Receive the bill...which is more than what I originally paid for 18x what they repaired!
Currently opening 2 other businesses. Will never. Ever. Call them again and will advise people not to. read more
