The massage itself was pretty good, it was how they handled me that was a problem. I called in and…read moreasked for a 60 minute appointment for $70 at 7:30pm. The massage lady insisted instead on 45 min for $60 which was confusing to me. I had asked for 60 minutes for $70. She did the massage which included a flip which was nice. Good pressure, technique, etc. I watch the clock closely and she started at 7:35 and ended at 8:17. So a 42 minute massage, not 45 minutes. She then asked me for a tip?! I explained on Google Translate (Japanese) that if you want a tip, you can't short change me on time. She demanded a tip and had a bad attitude when I explained that you can't take shortcuts if you want a tip. I do private consultations myself and I'm ALWAYS generous with my time. It shows customer appreciation. Sigh, I guess I have to go to another place for my massages.

60 minute couples massage was very good. Lady that made our reservation, didn't speak English very…read morewell, but our appointment was correct. After the massage, we were offered small bottles of water, and a piece of candy.

I was a fan and used to go weekly to get massages here (I'm a retired vet with muscle/joint/back…read moreissues). However, after being rudely confronted yesterday by the masseuse, I will take my business to else where. The appointment was as usual except the masseuse stopped a few times to go address walk in customers (which I noted). So at the end, I tipped accordingly (15%) because of the interruptions and this is when customer service went out the window. The tech started pointing at the little sticker that RECOMMENDED 20% to which I asked was it mandatory. She then wanted to keep going but I decided I had enough and left. My recommendation (as a paying customer) to this business is to let go of the entitled attitude, charge what you think you're talents are worth, and stop expecting your customers to give you what you think they should. People work hard for their money and can spend it how and on what they want. As a business, it is so unprofessional to try to argue/bully people into giving you what you feel you're entitled to.

You tell me if this is worth more than a star. This young lady maybe mid 20's short hair cut above…read moreshoulder on side and back hair lightened, little heavyset and wears glasses. Anyway, I pay for 90 minutes up front, she asks if I want to tip now. I say no I'll pay cash for tip. Starts off cracking my back, no warm up or loosening of the muscles straight into cracking. Sat down on a stool with wheels and just greased up my back rolled around me moved and moved the grease around. There was no rhyme or reason nothing was symmetrical. She kind of used her forearm on one side then not the other. It was starting to get obvious she doesn't know what she's doing. I would say I get massages average once a month as I travel a lot. Anyway, I'll keep going, I could go more into her weird squeezing technique of my calves and other things, I think you're getting the idea. I flip over and see 80+ minutes is gone and all I am is slimed. She asked face massage? I say sure, she rubbed by forehead and neck for 5 minutes. Now here's the thing, I booked this because I had a two day off road motorcycle class at BMW and my legs were trashed sore! Especially my quads. I ask if she will do my legs she says of course. She literally does that karate chop with the heel of her hands on one thigh, stops, leaves one hand on my hip and starts speaking Chinese. I think oh she's saying a prayer or something, that's nice. Nope she's speaking into a translation app and it tells me I should buy another 15 minutes for her to do my legs. I say no thank you kind of laughing to myself by this point how bad this is. And she pretty much quits right there. Nothing on the arms, barely anything on legs, sat down, yadda yadda. I get dressed come out and as she hands me a water she says "tip?" I laughed and asked if she was even a masseuse, of course she didn't understand. I handed $20 that I shouldn't have and left. I slept on it for a night before I wrote this review to make sure, as usually if something isn't good I don't write anything and if you look my reviews are typically positive. This was that bad. On another note my girlfriend got a massage at the same time (60 min) and said it was fair, at least it was symmetrical and all body parts were hit. And that's why I gave a description of this girl, she should go to school or do something else than massage. I feel better from venting, thanks for listening. Lol

Elegant setting.. professional staff. The was high-quality. soothing, relaxing.. a great…read moremasseuse, knows how to work all the major and minor muscle groups. Therapeutic and rejuvenating.

What I appreciate most about Healing Touch is the way in which the staff care for their customers…read more They listen to find out what the client needs and then offer to address those needs in a professional and highly effective manner. A number of different options are presented leading to the best possible results. The staff are knowledgeable and provide outstanding service to their customers and are committed to customer satisfaction. Healing Touch provides a relaxing atmosphere, friendly service, and an experience that leaves you wanting to return. I have week after week! And to the staff I say "Well done!"

Disappointed. I set up a massage for my husband and specifically requested someone who was able to…read moregive Firm pressure. He said the pressure was almost nonexistent, she failed to focus on his arms as requested, and that it was a waste of time.

My husband booked a valentines day package here as a surprise for me. Gloria at the front desk…read moregreeted me by name when I walked in which is such a small but lovely touch, making you feel welcome as soon as you walk in the door! Brittany did one of the best massages I've ever had! From head to toe, I was in heaven! Perfect combination of firmness and relaxation, she knew where all my tight sore spots were and did an amazing job working on them! Next time I want to splurge, I'll definitely be coming here.

Best massage!!! I get horrible stress knots and always get the relief I need. Do yourself a favor…read moreand book your appointment today!!!!

From time I walked into Focus & Relax and was greeted, I knew I was in for a treat. The staff is so…read morekind. My first massage there was amazing, Brittany understands the assignment and executes it well! My shoulders and back were tense but I left out feeling wonderful! I enjoyed it so much that I purchased my mother a gift certificate, so that she could go with me. We got our massages today and my mother is so happy that her first massage was with Focus & Relax. She talked about how Ivory took such good care of her- explaining what was going on and applying pressure to her trouble areas. She's excited that she has gained some mobility in arms back. She's planning to tell everyone about her experience and is already planning to return. If you're looking for a relaxing yet healing massage this is your place, book now!

After 4 years I'm still seeing Ivory twice a month. The best licenced massage therapist I've ever…read morehad! My 82-year-old mother was skeptical of how great I have said Ivory is, but after I treated her she said she would never go to anyone else.

Everytime I stop in this place, employee seems confused. Staff is always spotty, major holiday…read morespecial and they didn't have the people to do what was in the package for that day. Left like a joke was played with me, why offer something and not prepare staff schedule for it!! There are other places that will take my money with a staff awaiting

If you are looking for a great massage you must stop in and see Michelle Emory. I have received…read moreseveral massages from her through the years and she is the best around. Recently I went to her because I was having horrible back pain. She explained to me I had several large knots. She was able to help alleviate the pain but needed to come back for repeat massages to get the rest out. Also suggested yoga and stretching to help. The spa itself was very nice. It has a cozy feel. The rooms are very nice and relaxing. Highly recommend

Jennifer is fabulous. Best massage I've ever had. Jennifer is very kind, respectful and polite but…read moredon't let that fool you, if ya want firm, her hands are *mean. Mean in a good way, of course, I mean.