This place has terrible customer service. We have had our truck in there multiple times since they…read moreare the only option close to us and nothing has been fixed. When we go to this dealership they say they don't use our extended warranty (that we got through dodge) but a dealership that is 50+ miles away does. Then when we try to order the parts it takes over a month to get anything which is unrealistic. Every time we call or go in they are rude and act like they don't want to be there. Once our vehicle is fixed we will be parting ways with Dodge due to this dealership.

Not a good experience at this Timbrook service department. It started with me being specific about…read moremy needs but also open to suggestions. I knew I'd be getting about $1k worth of work. I had a package for oil change and tire rotation. They called me and told me I didn't. It took an hour out of my morning to get it straightened out. Ron was rude (it's not my fault that you couldn't find my package!) and when I told him to look on the manufacturer's website, where the dealership I bought it from told me to tell him to look, he said, "You're not the only one who's had a package before." (That wasn't the only rude thing he had to say about this.) Well, it seems I was the first person they came across who had this type of package. It was also multiple people that I dealt with. I think the other person's name was Brian. And he was angry at first...he told me to take care of it when I came to pick up my car. I said I'd prefer to figure it out now. By the time we hung up, he was fine. Neither of them, apparently, had seen this before. It was finally figured out. Then, Ron called to tell me my car was ready for pick-up...service centers usually tell you what time the dealership closes when they do this. Online says 6. I walked into the service center at 4:59 and literally saw them walk out the door. Came back the next day - not really their fault. Then, I find that they put a new air filter in, without talking to me about it. There it was on my charges. If you're still with me now, wait to hear this... I said, "No one talked to me about this, I didn't authorize it." Ron (of course) said I needed it. I know the last time I got my air filter replaced. And I said well it wasn't discussed with me. He said, "Ok we'll just take it out." When I said well there needs to be one in there, he said they'd put mine back in. I said, "Do you still have my air filter?" And he said, "Yeah it's in the trash, they haven't picked up the trash yet." This is an air filter we're talking about. He said the trash only has other car parts (so I'm thinking, so my air filter could now have oil and other crap on it). Then I said, "How can you even be sure it's mine if you pull it out of the garbage?" And he made this disgusted noise. He knew what they did. He knew they were wrong. It's an easy way to get one over on people, that they usually probably don't stand up for themselves for. He took off the cost. I'm still not going back. I would have with the other stuff, but this deems them not trustworthy in my book! I'm just happy to have my Jeep back and out of their hands.

Ayla Leach went above & beyond hooking us up with a Durango Citadel. Ayla made the process easy &…read morestress free. Definitely recommend you go see her for your next purchase!

Kennedy and the entire staff were top notch. If you are looking for a used vehicle give QCM a call…read more You will be glad you did.

Service department was rude. No loaners. Booked 10 days out. My vehicle will be useless to me…read morefor a warranted repair until then, but no concern on their part. I will not go there for anything. Heading to Keyser first thing in the morning because they could get me in due to the circumstances.

I purchased a used vehicle from them less than a year ago. The low tire light was on, they filled…read moreit with air. Two weeks later, I had to take to tire shop. Wheel was cracked, went back to dealership they would not replace it, under their cost. The salesman (which is no longer there) purchased it for me. He knew I was done wrong. A month later, when it warmed up I discovered air conditioner doesn't work. After taking it back 5 times for repairs and a lot out of pocket expenses. Still not fixed!! Then they replaced the head gasket. Months later the vehicle let me sit and stranded for 4 days without a rental car. I was sold a extended warranty that would cover rental, but nope not until they diagnose it. Even though they had to tow it from the side of the road to the shop. The warranty that was sold to me was "golden" unless you actually had to use it! The cause of my breakdown was a bolt/nut loose and melted the wire on the battery. We have never worked on it, could it have been when they disconnected my battery for the head gasket repair? More than likely, can't prove it so suck up the $320 bill just for labor that once again my "golden" warranty doesn't cover. At this point, I am done with this vehicle. I have been loyal to this dodge garage, explained my concerns and they can't do any better with the trade in as any other dealership. Loyalty means nothing to them! I will go be loyal to another dealership before I spend one more penny at Timbrook Dodge. There were other incidents that happened while owning this vehicle and I expressed my concerns to the general manager and it fell on deaf ears! I haven't even owned this vehicle for a year!

This place sold me and my husband an unsafe car that shouldn't not have passed inspection with full…read moreknowledge my 1 year old would be in the car with us. We were in a bind and needed a car asap and what we thought was a genuine offer with the vehicle was not. We took them to court and unfortunately lost because we don't have the money to file an appeal I feel like there was favoritism in the court room but that's just my personal opinion. The car had a rust hole in the bottom of the frame that the shove some type of putty in and covered. This car has been a problem since a week after we bought it. He buys all his cars from auctions with no knowledge on the cars and doesn't test drive them but for a couple minutes. If you guys buy a vehicle from this place it will just be a headache you have my word. His wife is very rude as well.