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Bartlett, IL

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Bartlett Sports

5.0 (1 review)

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7 years ago

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DICK'S Sporting Goods - Check out area.

DICK'S Sporting Goods

2.2(28 reviews)
5.5 mi
•$$$

This review would easily be 1 star if it wasn't for Sammi (sp?) in the bike dept. This girl…read moredeserves 5 stars alone for excellent customer service and the following reasons: 1. Her enthusiastic and friendly demeanor 2. Her extensive knowledge about bikes and the fact she shared this with me willingly & effortlessly. 3. As soon as I approached her, she stopped what she was doing and listened to my concerns, answered all of my questions and immediately made me a priority. I can't tell you how relieved I was to run into Sammi after my experience here the day before. I was sure the outcome of my return visit would be the same. Over the course of the summer, I've stopped at this store numerous times to look into replacing my bike and try some out but the problem was they didn't have many put together. So, I came back again and again in the hopes they would have a better selection of the type I was looking for. Yes, I went to other locations also and ran into the same issue. On virtually every visit, there was no one around. I had to go to another dept., find someone and was told either no one was available or left for the day and the associate who was available had no knowledge of bikes. Way to waste my time.. I came back on Labor day and again there was no one around. Found a young guy who very dismissively tells me "I know nothing about bikes and the guy that was here left for the day and we're understaffed, so you might want to go to Woodfield or Oakbrook." Really?? This kid could care less about helping customers and his attitude royally sucked. I ended up spotting 2 bikes, took them down and got a feel for it. The one bike I tried had handlebars that were completely off center. At this point, I decided to order the bike online. It was the right bike at the right price. Came back to pick up my bike a few days later and Sammi was in the bike dept. Boy was I happy to see her! She assured me she inspects all bikes that go out and noticed the handlebar issue on the one I was interested in. It was fixed. This girl is a keeper. I hope your reading this Dick's because unlike the associates I have run into at your store, this was the ONLY girl who truly helped me with my purchase. She takes pride in her job and it shows. Your team could learn a few things from her. I can honestly say I despise each Dick's location I've been to and have had nothing but horrible (or no) customer service. I feel like there's a monopoly on big chain sporting goods stores. There just aren't many around anymore. Sure I could go to Trek, but I'm not worthy of $1k+ bike just yet...Local bike shops are great, but also more than I wanted to spend. Bottom line - if you're looking for a bike, come here when Sammi is working or don't come here at all.

Just ran to Dick's Sporting Goods in store. Return regards to returning a bike, I picked up an…read morealternate location, show the barcode, and this jerk wanna be manager, who is in his 40s and a manager at a sporting good store.... Named Brian was a hands-off jerk. Ask kindly for store credit for a bike that is not 24 inches show the in-store barcode label and he still stated that there was nothing that he could do, remind me to never go back to Dick's, no wonder why they have two stars at this piece of crap location.

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DICK'S Sporting Goods
DICK'S Sporting Goods - Rifles. Hunting.

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DICK'S Sporting Goods - Stuff.

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Stuff.

Kohl's - Return line

Kohl's

3.2(34 reviews)
3.4 mi
•$$

I really love this store, it's location and their staff. You can always find what you are looking…read morefor and most importantly, I don't have to visit some crazy teen-covered mall to accomplish my shopping. I'm so glad this Kohl's store is here. I have their store credit card and by having this card, receive a lot of coupons and special deals in the mail. There is always a sale and their pricing systems are very clear to understand. The new digital way is definitely the way to go. The store can be slightly disorganized at times and particular areas, but you can always find the general section for what you need and the sales people will help you. I was able to utilize a reward coupon for a new wallet this past weekend and a 15% off coupon and my new wallet was about $7.00. Can't complain about that! I actually had a 30% off coupon that was not valid just yet, but the gentleman who checked me out, was kind enough to give me 15% off without any hesitation! Love this place. Plan on doing more shopping here than before. They are just awesome. Great place to find gifts and a great deal!!

Today was the Needoh release here and some gentleman was first in line since 3am I believe and was…read moreso excited to get the snowman globe and around 7am some lady in a pink hoodie probably number 30 in line saw an employee named SONIA and told her to take the snow globe for her I just found that to be very unethical and also very rude to the kind gentleman that was first in line he deserved and that employee should be held accountable!

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Kohl's
Kohl's
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Bartlett Sports - sportswear - Updated October 2026

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