Fact: Purchased a 2019 Bennington from South Austin Marine (www.southaustinmarine.com) in Austin…read moreTexas. This boat was delivered as new in January 2020. I was sold on the reliability of the Bennington brand and the "customer commitment" that South Austin Marine "sells" to their potential customers. See South Austin Marine's customer commitment link on their website. Quality & Workmanship Facts: Upon Delivery: The interior lights were not working and required wiring repair. The bilge pump was not working and needed repair. The matt lining under the helm seat was prematurely wearing out with little to no traffic. South Austin Marine promised to replace this quality flaw under warranty but that never happened. Other than no replacement matt, these other two repairs were made during the first warranty maintenance by South Austin Marine that cost me in excess of $400.00 for the first maintenance cycle. Issues as of 70 engine running hours in June 2020 The Garmin Depth Finder had started showing signs of moisture leakage under the display. Now the unit works intermittent, of course not when you really need it. About the same time, the faux wood (plastic) panel on right side of dash panel fell in my son's lap the other day while driving the boat. The panel's insert screws were poorly installed and failed mechanically. We have glued that back in place but one can tell the glue will not hold in place for long. Then, we were out on the boat another time, and noticed both the swivel and front-back setting mechanisms on the captain's chair were broke. In fact, when I talked to the Bennington "Co-Founder", he was already aware of this quality issue. Yet, they continue to ship this to customers. Now, when you take off or stop, the seat flies backwards or forwards freely. Last time out on the boat, the rear port side sheet metal on underside of rear (stern) decking came completely unfastened (roughly 6ea light duty aluminium screws missing). To eliminate further damage to the sheet metal, I went ahead and bought replacement stainless steel screws to secure the panel. In doing so, it was recognized that all screw holes had been tapped crooked, .....all in different directions making the repair more difficult. In summary, every time, .....every time my family takes the boat out, another part of subcomponent falls off the boat. Service and Repair Effort Facts: No successful repairs or replacement efforts by South Austin Marine have been confirmed nor communicated, other than empty promises, since the first warranty service which involved $400.00 in revenue. South Austin Marine appears only to be interested in supporting revenue based service requests, not repairs that include non-revenue warranty claims. I then spoke to one of the "Co-Founders" at Bennington apparently. He was immediately defensive as to my comments on the quality of workmanship and failures I have experienced on this new Bennington product. This "Co-Founder" then made promises that the parts needed were all on order (same thing South Austin Marine personnel kept telling me for a couple months now for some parts). Guess what???? The "Co-Founder" did not do what he said he was going to do either. Neither organization has shown good faith in proper warranty services and repairs. Going Forward Facts: Yes, I'm going to write the BBB about both organizations. This is poor business practice at best. No quality assurances or efforts have been made to the customer after the sale of the boat, as promised on both vendor's websites (unless revenue is imminent). Pathetic "Bennington" customer experience.

I would not go back there for air in my tires, much less boat repair…read more The highest charges in Tx., and still don't have my boat running. They tried to charge for service I did not ok, and $360 later, my boat still does't run. Do yourself a favor and go somewhere else!

Great view and great food! I highly recommend the jerk chicken and the crab hush puppies! We will…read moredefinitely be back it's such a nice view. Hopefully it will rain soon so there's more water in the lake!

Bought my SeaRay from Roger at S&S and could not be happier...Great boat, great support and the…read moreMarina is convenient...With winter days like today, great to see the lake full...

I am very pleased with the quality of service provided by this business. Brad is a highly competent…read moreprofessional and a friendly, easy-going person. He keeps his promises and takes really good care of customers. I would recommend this company without any hesitation.

Over the 22 years I have lived near Lago, Brad and Lago Marine has helped me several times. He…read moreis the best boat diagnostician I have found. He has gotten me back on the water repeatedly when I was kind of discouraged. I wouldn't have been able to get back on the water this year without him. Now I love my boat! Incidentally, he helped me when the service department at the big dealership I bought it at said they wouldn't work on the boat they sold me brand new, because it was 20 years old (should call it Sale and Skidaddle). So, if I were buying a boat next time I would talk to Brad. Thanks Brad and Lago Vista Marine!

Greatest place in the world for dang near anything you need. I ran all over town looking for a item…read moreand had to order it. On my way home I told my son let's just check Winkleys. Walked in and was asks if I need help. I reluctantly said I'm pretty sure you don't stock this. Guy walked me over to the part I needed. I bought two and it was less they were less then the boat dealer. I love this place for all you boat and hardware needs. Going today to get a gasket for my bathroom

Super friendly folks, and they have way more than you might think! I always check with Winkleys…read morebefore heading to one of the big box stores!

Great boat shop. These guys really know they're stuff! Very knowledgeable and professional…read more Although they are normally Really busy they had me in and out in, although my issue wasn't really a big deal. Highly recommend.

Great company to do business with. The price was excellent compared to a couple of other boat…read morerental places in the area, and they were a pleasure to do business with. They were prompt, courteous, professional. Boat ran great for us the whole week. We will be using them again for sure.

Michelle the service manager is a true professional. She helped me fix something for free with a…read morecouple of screws did the trick and was quoted over 700 to fix somewhere else. She has been great in the past with a tune up. The staff is friendly and its clean. Best marina on the lake. Thank you Michelle and your team.

Ever wanted to epically shout, "I'M THE CAPTAIN NOW" like the Somali Pirate in Captain Phillips?…read moreWell, here's your chance. For less than $400 for 2 hours (or how ever many hours you'd like, pricing varies), you can rent a boat and seize the day! Booking is made easy online. All you have to do is choose your boat, select your day/time, complete registration, make a payment, and that's it-- you are good to go. Once you arrive to the marina, you can either park in the parking structure or in the private lot. Make sure to be as portable as possible, as it's quite a trek from the parking lot to the marina. You have to walk down steep stairs in order to arrive at your destination. For those with bad knees, you've been warned! Food and beverages are allowed (no glass), but I highly suggest trying to finish what you bring, as the journey down is always easier than going up.

These guys did an awesome job on my boat. Bottom paint, engine service and wash and wax. Mclean has…read morecustomer service down and his crew handle the big boats with ease. I especially like that he takes the time to educate you on the process and explain what's necessary and what can wait. Super excited to get the boat back in the water!

Unfortunately Platinum is the only place on Lake Travis that can do certain kinds of work. That…read moreseems to have enabled them to charge exorbitant fees and do poor-quality work. These people are pirates, don't do business with them if you can avoid it. I paid them $2000 to paint the bottom of my sailboat and they left a wide sticky strip of masking tape residue above the paint line all around the boat. Also even managed to paint above the tape in places. When I complained they did nothing. It will take me many hours to scrub that off.

What a rip-off! This week I had two jetskis serviced at the new Full Throttle Seadoo place in…read moreKingsland. All that was done was an oil change and replacing three spark plugs. The bill came to $863.13 or $432 per jetski!! For an oil change which takes 3.5 quarts of oil and a filter! The parts came to about $112, the rest was for labor at $170 an hour plus shop supplies, hazardous waste charge (oil), and credit card fee (3.5%). And by the way, it took this Master mechanic (at $170 he must top-of-the line) 1.5 hours to do this oil change! Incidentally, I looked at an old 2023 bill, when the exact same mechanic changed the oil in the exact same jetskis and it took him 1.2 hours per jetski then. And of course the hourly rate was a lot cheaper back then too (37% cheaper), but it's different ownership now when Full Throttle took over from Highland Lakes Seadoo. I guess they had to increase the time the mechanic worked on these jetskis or raise the labor rate even more to get more money in, but how much more than $170 per hour are you going to charge for a guy doing a basic oil change? Or perhaps the mechanic is slowing down in his old age, who knows? My advice? Perhaps it pays to look for a different place. By the way, all the positive reviews (with the exception of one) are about Highland Lakes Seadoo, which were the previous owners. I liked that place. The new ownership has turned greedy.

I just used Full Throttle for the first time to service my jet ski and was very impressed…read more Christina and her staff were very professional and the price was very reasonable. I will use them in the future and refer them to both friends and family.

Avoid this place at all costs -- they operate unprofessionally, and what they did to me was…read moreillegal. I purchased a motorcycle from Family PowerSports and experienced one of the worst dealership processes imaginable. It took over 60 days to receive my permanent license plates, which violates Texas law (dealers must title within 45 days for financed vehicles). My temporary tags expired and I couldn't legally ride the bike I was paying for. I followed up constantly -- calling the dealership, calling corporate HQ, even contacting my bank and the DMV. No one had answers. I was promised call-backs that never came, put on hold endlessly, and strung along with vague excuses. Eventually I had to file formal complaints with the Texas DMV and the Attorney General's office just to get the dealership to act. And based on other reviews I've read, I'm not the only one who's had this problem. They've done this before. Even before the plates issue, the buying process was a mess. It took days just to get a quote. They were evasive about the bike's history, refused to provide service records, and acted like asking for clear documentation was unreasonable. At one point, I was told I wouldn't need to sign anything -- then two months later I was suddenly asked to sign a title. They didn't even have me sign the bill of sale when I bought the bike. It's clear they don't understand their own process. To make things worse, corporate HQ is just as disorganized -- they gave me the runaround and never once stepped in to resolve the issue. For a company that claims to value customer relationships, their actions say otherwise. I'm leaving this review so that others are warned. It's not just a frustrating experience -- it's a legal violation, and it speaks to a broader problem with how Family PowerSports does business.

We submitted a build of a Polaris 850 HO in December through Polaris's website. Promptly Mitchell…read morereached out to me and answered all of my questions. I also spoke to Nathan and I honestly cannot say enough about those two! They answered all my questions and walked me through everything (Might I add that we are picky people). Then we went to sign paperwork and came to meet Johnathan. One of the most personable people I have ever met. After we wrapped up everything, we went and were introduced to the service manager. If only all service managers were like him. We definitely won't be going anywhere else when purchasing or servicing our equipment. Now I see why they call it family powersports. They not only seem like a family, but also invite you into theirs. I cannot say enough about this place! Thanks again!