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    Bartlett Pain And Wellness

    5.0 (3 reviews)
    Closed • Closed

    Services - Bartlett Pain And Wellness

    Acupuncture

    Chiropractic bodywork

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    Suburban Orthopaedics - Dr. Kyle Peterson

    Suburban Orthopaedics

    3.2(75 reviews)
    3.0 mi

    My elderly mom (age 85 with early Alzheimer's) rolled her ankle a few weeks ago. I took her to the…read moreemergency care and she was given a boot to wear. Well, it pumps up with air and then you release the air with a button to take it off. It was too confusing for her to use it so she just stopped! I took her in for a follow up appointment and told Dr. Peterson that this boot was too difficult for her to use. He said he would give her an ankle brace so she could still wear her shoe. Dr Peterson did a thorough exam and we felt like he listened to our concerns. We then we're handed off to an assistant who fitted an ankle brace on mom. It had shoelace ties that you didn't have to tie (thank goodness) and multiple Velcro straps that wrap around under your arch snd back to the ankle area. Ok, we'll give this one a try. By the next day it was clear that this ankle brace was too difficult for mom to put on herself as well. I ended up going to a medical supply pharmacy and buying one off the shelf that is a little easier for mom to manage. At least she will wear the over the counter model, which is better than not wearing one at all. We have a follow up appointment in a couple of weeks so hopefully the ligaments around her ankle have had time to heal. Overall we had a good experience at Suburban Orthopedics.

    Normally I am pleased with the care I receive and the courteous service. However I was disappointed…read morewith the disrespect that I was given today by the doctor AND his staff. The practice has a 15 minute grace period yet I still called to tell them I was 5-10 minutes behind. They said that was fine. Then as I was already on my way, they called me to tell me to reschedule. I had broken my toe since my last appointment and my visit was probably going to take longer than expected. Would I have been thrown out if I had taken the extra time? It's hard to imagine that quality care can be given if they are counting the minutes that way. I understand the need to be on time. However as a long time patient, I would think that some grace can be given. Also, why have a policy at all if the practice doesn't abide by it ?! Extremely angry and annoyed.

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    Dr. Thomas McNally

    Bartlett Pain And Wellness - acupuncture - Updated October 2026

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