This dentist is the only one in the area that accepts healthy blue however they would not accept my…read moretoddler son as a patient because he is medically restricted from receiving vaccines at this time. The receptionist was very nice and polite but the office policies do not line up with serving healthy blue recipients. They did offer 2 recommendations both which are over an hour away. Very disappointing that my son cannot be served in his own community because of his special needs

Cute place but I was turned off by the fact I heard the dentist refer out at least 3 clients during…read moremy sons cleaning, and us being one of them. I'd like to state prior to coming here my son had been to a pediatric dentist before had some work done and never had to go under anesthesia. He had 3 small cavities that needed to be filled so I booked a appointment, during the appointment I had to sit outside the room (my son is 5) and watch in the distance, the dentist claimed she counted continue because he kept sticking his hands in his mouth. She then referred us to a dentist to have him go under anesthesia all the way in Raleigh. I found another pediatric dentist in New Bern and my son like always had no problems getting his cavities filled without anesthesia. From what I got at that office is that the dentist prefers to take your money for cleanings and does not like to do any other dental work because most likely you will just get referred out.

My husband waited 6 mo for his appt on sept 9th. He is very low tech and does not even have a cell…read morephone. He is not familiar with ipads or tablets and did not understand how to use one for office forms. He asked for help repeatedly and was sent to his chair to figure it out. Which he did not! He finally got fed up and left. Why do you expect everyone to be familiar with technology. He is 74 and needed help. Why cant you have printed forms available. Thus is very disappointing and very poor customer service. Accessibility is so important to seniors and you guys really dropped the ball.

What an experience. For clarification, I visited their clinic twice, once for a painful broken…read moretooth, and later for a crown. When I went in for the broken tooth, the hygienist was fantastic, she's the only reason I am offering two stars, instead of a one-star review. When I went in for my crown, I don't know what the dentist (Dr Sipes) did but it was 100x more painful than the root canal (I got elsewhere). I begged the dentist to stop doing whatever was causing so much pain, but she said she would not. I was sobbing and felt victimized. There was nothing I could do. Once the crown was done, she said something along the lines of an apology. In truth, I was too traumatized to hear her words, I just wanted to go home. I paid my bill and left. Weeks later I get a call asking me to schedule a cleaning and other things. I told them I was not interested in coming back to their clinic because I had such a terrible experience. Today I get a bill in the mail, and a text message telling me that I owe them more money. Saying that the payment I made when I left the clinic after my crown "may have been off a little after insurance processed the claim". Seems fishy to me. I hope other patients have a better experience than I did.

I've been going here with my now 4 1/2 year old for two and a half years. This facility/staff are…read moreamazing. Dr.Futrell is kind and caring and explains everything to you. Best dentist I've had in 29 years. Mrs. Heather and Mrs. Ophelia are they sweetest people I have ever come a crossed. Always greeted with a smile, and a welcome back we've missed you. It's literally like going to your favorite aunt or uncles house. They will be greatly missed

Dr. Futrell came highly recommended to me from my orthodontist in Wilmington about 7 years ago…read more That orthodontist is one of the best in the state and he spoke very highly of Dr. Futrell and said I should try him to fix the problem I was having because he knew personally how good his work is. I had cavity that was drilled out improperly at my previous dentist and it was causing all sorts of issues for me. That was 7 years ago and I haven't seen anyone else since. I couldn't be happier with how thorough, professional, and friendly Dr. Futrell and his entire staff have been. He doesn't make you feel rushed even though you know he's very busy. I would recommend him to anyone. If you're searching for a dentist this is who you need.

Have been going back to Eastern Carolina Dental for about the last 10 months. We tried another…read more"chain" dental office here in Jacksonville, but are glad we're back at Eastern Carolina. Very helpful & friendly staff. Good at listening & problem solving.

I originally posted a month ago but took it down thinking I should give them another visit since…read morethis was a first occurrence. But, now today I receive a certified mailed letter (MIND YOU) that they are withdrawing from further care for my family's dental needs. So, my original comment will go back up and stay up and WILL NOT COME BACK DOWN AND YOU CAN SEE EVERYONE HOW THEY CAN BE. 4/29/2025 Post: Very unhappy with our services lately since Dr. Whitley has became part of their practice. He does not put the patient first. My daughter had an appt. yesterday and instead of him seeing her like we were originally scheduled after being rescheduled due to them because of spring break and they wanted off he let his secretary for billing (don't know her exact billet) see us instead and didn't even talk or speak to us after I had to jump through hoops after requesting off work the prior week and then rearranging my sons schedule so he can get my daughter and bring her to the clinic and me hurry and leave work to meet them there so I can talk with him about my daughters teeth and then he doesn't even see her or me. Very disappointing and disrespectful. Then the billing lady tells me that the part that I signed before that was $1100 for her teeth is now going to be $2000 and they wanted off to do it under the table and don't send it to the insurance company. Yeah. Okay. So, I have been going to this dental office since early 2000s and never ever got treated like this before. Believe me, me and my family will be looking for a new dental office and you and your family should be as well. Because, they are out to charge you for everything you got and not to help you at all. Believe that. Sad part is, I love the front staff. This letter informed us that our family's dental care would be withdrawn, the issue only involved my daughter and me. My two adult sons, one has different insurance, nor my other son, my husband, my innocent daughter, had anything to do with the matter. Eastern Carolina Dental, you've outdone yourselves.

An attractive dental office with great staff and very efficient processes that get you in and out…read morefast. The Hygienist was friendly and helped me relax as a stressed out patient who does not like going to the dentist. I felt they made every effort to be thorough and not rush through things while ensuring that every detail was accounted for. I've had dentists that are obviously making stuff up like an untrustworthy auto shop trying to sell you stuff you don't need. I never felt that pressure here. I already have my next appointment set up and will go in with a lot less stress knowing I will be treated with respect for my time and concerns while taking good care of my dental needs.

Me and my kids have been going here for years. If you have dental anxiety, this is the place to go…read more They do such a great job providing compassionate care.

I took my son there when he was 4 yrs old. We were referred by my dentist because he had 4…read morecavities. They filled the cavities and within a year, they had to replace one of the first ones they filled with a silver cap. This was a difficult experience for him and he cried and whimpered through much of the procedure. Now he is 8 yrs old and we have discovered 2 of the other fillings need to be redone. That means that 3 of the original fillings have had to be redone. My son is now traumatized and will need valium to have this procedure completed.

Dr. Congleton took care of both of my girls until they were too old. He is a wonderful pediatric…read moredentist and there's a special place in heaven for him.

Heeeeck no. They referred to my five year old niece as a waste of Valium when she cried because…read moreshe was scared after they knocked a tooth out. Attached is the second experience they had. AWFUL!

As someone who was traumatized at a young age by my local pediatric dentist, I understand all too…read morewell the significance of having a dentist who goes above and beyond for children when it comes to something important, like teeth. We went to another family dentistry across town (they were also exceptional in treatment of my kids, I still go there for myself) but since they caught a cavity they sent us to White & Johnson, knowing they could handle my oldest kids anxiety. I am beyond grateful to have such an amazing staff to work with my kids. The layout is efficient, the teamwork that I have witnessed during our appointments is flawless , and bedside manner is second to none- they sing songs, talk to the kids throughout cleanings to explain what they're doing and reassure them, and are completely transparent about everything upfront with parents. The only crying my anxiety-prone child did was in the wilmington office, as they tried to get the gas mask on him (he ultimately had to have his cavity taken care of at the hospital under general anesthesia) but even having gone through that, he is not at all scared of coming back. THAT is how I know they're doing everything right. While we do spend a bit more money here than we did elsewhere, but it certainly shows in the quality of care our kids receive.

I was able to book an emergency dental appointment with Swansboro Family Dentistry, and I'm so…read moregrateful I did. Dr. Darrah was absolutely incredible--calm, informative, and reassuring throughout the entire process. He clearly explained all of my options, and the extraction procedure itself was quick and completely painless. I felt genuinely comfortable and cared for the entire time. Jackie, the dental assistant, was wonderfully kind and supportive, and the front desk staff were thorough, friendly, and made navigating my insurance questions a breeze. I honestly can't believe how positive this experience was. Swansboro Family Dentistry is truly a hidden gem. While part of me wants to keep it that way, I think anyone in need of emergency dental care--or any dental work at all--deserves to know about this amazing team!

My RDH is Salena and she is a rockstar: kind,professional, engaging, friendly, knowledgeable. My…read moredentist today was Dr. Fickey. she treated my husband earlier in the month. Dr. Fickey is very knowledgeable, friendly, engaging. She explained the pathology of what's going on (periodontal disease) and the treatment. The proper referral was made. I'e been a patient for 2 years and will continue to do so. Mary Mollison, RN,CNS,NP-BC (R)

This dentist is good and she usually is pleasant but my last visit with her was a nightmare. She…read moremocked the way I speak and got mad because I didn't want to see an endodonist. She was unprofessional. Maybe she as having a bad day?

Dr. Gong and her staff are the best!!!! Very professional staff, they are compassionate at what…read morethey do, they seem to all work together very well. Dr. Gong is very gentle and very thorough. My 5 year old is extremely comfortable here with her and her staff.

I made an emergency appointment for 8:15, I was at my appointment on time and was told it was at…read more8:00 and my appt was given to another patient even though I showed my appt reminder showing an 8:15 appt. "Sorry, our books show 8:00, we can see you at 1:30." They treated me like it was my fault. THEY are the ones who reminded ME my appt was 8:15!!!! I'm an RN and this is NO WAY to treat a pt, especially if it is the FAULT of the CLINIC!!! They acted like they were doing me a favor. This is the US in 2026, not a third world country.

They won't just pull my tooth that I need pulled right now. They want to pull all my teeth and make…read moreme get dentures cause that's just the best route to go they said. Mind you that is 10,000.00 so now you know why they want that done! Also they talked me into getting a mouth cancer screening which only consist of a woman shinning a black light flashlight in my mouth and saying Yelp you look good! Like for real! That was a waste of 40.00 ever my 8 year old son could had done that!! Needless to say I won't be going back!! BEWARE FOR YOU USE ASPEN DENTAL ALL THEY WANT IS ALL YOUR MONEY!!!!