I love Kesslers, for example the one by South ridge is great and has great customer service. Always…read moresmiling, excited with me throughout the process offers drinks, makes me feel special. The one in Germantown has consistently been awful. Miranda has always been kind and helpful however everyone else I encounter always makes me feel unwelcome and uncomfortable. I have been there 3-4 times in the past few months and made purchases every time and have always felt unwelcome and not like a special experience at all(Miranda was always good). They never offered drinks when we would arrive, would hardly smile, seemed annoyed to assist us. We would always be happy as we were buying for special reasons and special people and never walked away like we were happily served, welcomed or taken care of. I wondered if I should review but after consistently feeling like an annoyance I had to make a review. I wish this wasnt the location I am closest to. I definitely would not want to buy a wedding ring here as I dont think it would be a fun experience at all at this location

Can't say enough nice things about Kesslers and the wonderful people that work there. I recently…read moregot engaged and my fiancé and I went ring shopping together. Mitzi helped me pick out my diamonds and design my own ring. She is a truly warm and sincere person. We made numerous visits to the store before we actually purchased. Mitzi was very patient and didn't push us at all. It really was a great experience. Even after I got my beautiful ring, I went back in because it was slightly too big and they had a table setup with glasses and a free bottle of champagne! So thoughtful!

I called to have closure mechanism on a locket fixed. The very nice gentleman told me that he was…read morebusy and probably wouldn't be able to get to it, but if I stopped by, he would still take a look today. He fixed it in two minutes and told me how I could shine up my jewelry at home myself. He charged me nothing, I wish I'd had more cash to give him - what a wonderful place!

I came in here for some appraisals and interest in gold dealings. Being new to the area, I was…read moremerely getting a feel for who to do business with now that I have relocated. I have found the owner to be knowledgeable, honest, and fair- qualities that tend to be difficult to find in the industry. I will be doing future business here.

After visiting a few other jewelry store, I decided to see what Craig Husar's had. I worked with…read moreVivian Andrekopoulos and she was simply amazing. She responded to my online request for information on a particular style of ring. I had a specific style and diamond cut that I was looking for. She messaged back with some information and asked if I wanted to come in to discuss and look. I made an appointment, and Vivian followed up prior to my appointment. Vivian greeted me at the door upon my arrival. Vivian had all my information on the ring and led me to the station to show me. She went over the details, the quality, what it meant, showed me a few other stones but when she asked me if I wanted to look at any other style, I knew that was the one. I wasn't planning on purchasing a ring that day, but when you find that one ring that you know is the one, what else is there to do? After the purchase, Craig Husar came up to say hi and to chat. I thought that was really nice that he took the time to come up to congratulate me and to thank me for coming in. Then I came back in with my girlfriend as she wanted to get me sized. Vivian took the hint to not let her know that I've been working with her. She kept it a secret. Afterwards, my girlfriend bought the first ring she saw and expressed how wonderful Vivian was, still not knowing I bought her ring with Vivian's help. Vivian's knowledge, responsiveness, and care set her apart from other experiences I've had at jewelry stores.

Always a good experience here. I've bought a few watches from Peter and Dom. They also helped me…read morewith a trade in. Ramiah is always great to see here. She helped me pick out a diamond and setting for an engagement ring. Craig Husar does a great job here keeping everything fresh with the watch selection. Breitling was a great addition, looking forward to seeing this store grow!

I've been a Kessler's customer for 30 years now. When my fiance and I first went to choose a…read moresetting I had no idea what I would like. Grandma Carol (now happily retired) walked me through a variety of styles taking note each time of what I liked and didn't until she presented me with a set that combined all the elements that had made my face light up. With my part done my fiance went back and looked through the loose diamonds until he found the perfect center stone. They serviced my ring repeatedly over the years. Sizing it up while I was pregnant and back down after my babies were born. They repaired a shank that cracked because I wore my ring to the gym while lifting weights and repaired a prong that I snagged and bent. For our 20th anniversary we had a custom enhancement made that made me fall in love with my ring all over again. I have other pieces from Kessler's as well: earrings, several chains and my favorite cross necklace. I hadn't needed anything in several years, but am now looking for another piece of bling. I showed up at the Brookfield store and was greeted by Ari who was able to read my mind and guide me to the perfect ring for me. She ordered one brought over from another store and has done some incredible logistical coordination setting a loose diamond into a Kessler's setting. There are a few extra costs when the center stone isn't purchased from them (cost to set the stone and an appraisal fee), but that seems logical to me. They are and will continue to be my jeweler!! I've never had a bad experience at a Kessler's store!!

Nice local jewelers with good products and great customer service!…read more We were wedding band shopping for my fiancé and really appreciated the customer service and staff friendliness at Kesslers! I love that they maintain their products for years to come with free polishing and rhodium plating! If you're looking for jewelry, give this locally owned chain a try! Happy Shopping!

I know this is a bit long but details are important when you've been taken advantage of…read more I took my gold ring with diamonds and the marquise cut black jade stone (intact) that had come out of the setting, to Tobin's Jewelers to be reset. A few days later I was told they could not use the jade stone, and could insert a black onyx stone in its place. I approved the use of onyx, trusting what he told me. When I picked up the ring and asked for the jade stone back as it is valuable, I was told they threw it away. I filed a police report and their story changed, saying the stone was crushed (it wasn't) and could not be used, so they threw it away. Why would anyone take a crushed stone in to be reset in a ring? Now they say the jade was too worn and that they gave it back to me (they didn't). After that experience I questioned the repair I had taken to Tobins 11 months ago. I had a family heirloom, my mother's antique gold baby ring, missing the small ruby that was lost many years ago. I paid $472 (I have the receipt) to have a new ruby put in the baby ring and two prongs repaired. This was a gift for my great granddaughter, who shares the same birth month as her great great grandmother, born in July 2021. I took the ring to an independent gemologist for appraisal and my fear was confirmed, it is a fake ruby. It's embarrassing to admit I was scammed but if it helps someone avoid a similar fate then it's worth sharing my story. I have yet to hear from Tobin's to resolve the concerns. If you want to shop local, go to Paul's Jewelers. Detailed receipts, pictures, description of work to be done, fair and honest pricing, superb customer service, licensed/certified gemologist and goldsmith.

Presentation is everything - Tobin Jewelers nails it with customer service, detail and…read morepresentation. I couldn't have chosen a better place to entrust with my wishes. Outstanding and wonderful!

Wonderful store with beautiful and unique jewelry. So many gorgeous diamonds and rare colored…read moregemstones! All are natural , such a bonus! Also great knowledgeable, professional, friendly and caring people working there. Awesome full coin shop with gold and silver collectible and rare coins and paper money along with bullion too. Best prices around!

The best coin/jewelry shop around...the only thing better than their large selection of items is…read morethe fantastic staff! Great people and great products. I love this store!

Owner Beth and her staff are always so very helpful. Buying gifts is a breeze. I have been given…read more and bought many pieces and always get compliments on them when I wear them. My husband recently bought a vintage piece for me to celebrate our 40th anniversary and I am smitten with it ( and him). I never hesitate to recommend Jewelry Works to friends and even strangers! It's a wonderful place to buy jewelry or have it repaired. I find the selection is always fresh and the quality is amazing. So good!! Highly recommend!!

Jewelry Works is a neat little Mom & Pop shop. You don't usually get that from a jewelry store. It…read morewas so refreshing chatting with the owners, getting to know them and the history behind their business. They have had their shop forever. I could tell. There were various newspaper articles about the owners throughout the years framed on their walls. Their inventory is diverse. There were all price ranges represented and many specials available. I saw whimsical gifts and stunning pieces as well. The cases were clean and neatly organized, which made it easy to browse. The owners were very much available to answer all questions. Their kind spirit really made me love this place even more. This is not a big flashy, stylish jewelry shop. It is on the small side with big service. That, in my opinion, counts much more. If you are looking for fair prices, good value and personalized service, this is the place for you!

Fantastic service and fantastic rates! I would definitely recommend…read more Last year I bought an engagement ring and I needed to get it appraised in order for insurance to cover it. The big box jeweler had a guy come once a month to do it, and of course I just missed that date so I had to wait a whole month. The whole time I was afraid that something might happen to it while it being uninsured. After getting it appraised, I was shocked to see how much they charged me for the appraisal. They definitely didn't let me know that it was going to be that much when I talked to them on the phone. It was like a monthly ring payment. Now, this year I had bought a wedding/anniversary band for my wife. And I was faced with the same issue...where to get it appraised. I had to wait for the date this guy would show up and they charged an arm and a leg. For a $1000 ring they wanted $150 to do the appraisal. So I decided to look elsewhere. I stumbled upon Midwest Gem Lab, Inc on Yelp. I went to their website, and their business looked very professional. What I liked best about them was that they offered their rates up front (no hidden costs). And their rates were half that of what I would have paid anywhere else...either from where I went to last time, or anywhere that I researched. So I decided to give them a call. They answered the phone promptly and were very polite and very helpful answering my questions. I asked them if I could make an appointment to drop the ring off. I started to look at my calendar for dates that were two weeks out. But she told me that I could stop by today and it would only take an hour! Wow, that is great. I wasn't expecting that. I decided to stop in the following day. Their building was very easy to get to. It's right on Bluemound and Calhoun. As I entered, I was politely greeted and taken back to her office. I gave her my ring and then left to run an errand. I came back and she was already waiting for me with my ring and the appraisal. She explained the appraisal and informed me what she did to come up with that value. Fantastic...last guy never explained anything. It was the easiest process ever to get my ring appraised, and she was the nicest person to work with. And you can't beat their rates! I will definitely be back in the future. I definitely recommend Midwest Gem Lab Inc. Very professional and knowledgeably, great rates and great service.

I shopped at many chain stores for an anniversary ring but the prices were outrageous and diamond…read morequality was less than I desired. Then I found Linda at Midwest Gem Lab/ The Jewelry Center. She made me a custom ring for considerably less than the big box stores and the diamonds are just the quality I hoped for. I couldn't be happier!