Maybe the prices are 'budget' for Stratford but I thought it was expensive. I only live 20 miles away! Obviously, being a tourist place, it is expected to cost a bit more. Saying that, I looked at the prices before I went in and though that is wasn't as expensive as I expected it to be so I'd give it a go.
It was clean enough, which is a good start. It was quite busy but not packed. I joined the queue to order food for myself and my family. I found the staff to be quite slow. The male staff were also rather rude. I only dealt with one female member of staff (I think she was the only female) who was polite.
I ordered our food. I quite clearly stated what I wanted. I repeated what I wanted to the woman at the till because she, apparently, couldn't understand what had been written by her colleague.
I don't know how long we waited (certainly at least half an hour) but it was a while and there were other orders called before ours which had been ordered after. We had to wait for a number to be called. When it was, we didn't hear to start with because it was so loud in there. It wasn't particularly busy but there was music on I think it was the radio which was quite loud.
Anyway, I went to get our food when our number was called. Three of the orders were fine but I had asked for a chicken salad and chips. I got southern fried chicken and chips. I pointed out that it was not a chicken salad. I was informed that I had not ordered a chicken salad but I had ordered chicken and chips even though I had clearly stated that I wanted a chicken salad AND some chips. I stated this again and was, quite rudely and abruptly, told that it was a choice of chicken with salad OR chips. Clearly, as I am rather intelligent, I had already figured that out which is why I specified that I wanted both i.e. a salad plus a separate portion of chips. I don't know whether they were too stupid to understand that or simply not willing to attempt to understand plain English.
So, after I informed them again of what I had actually asked for, I was told that I hadn't ordered that and they would put the order through. As I felt we had waited long enough, I said that I would just have the chicken and chips because I wasn't willing to wait any longer. I certainly had no intention of letting my family eat first and them having to wait for me.
When I said this, the (I assume) manager plonked an excuse for a salad on a side plate. The 'salad' was a huge pile of raw kidney beans mixed with a speck of practically microscopic cucumber and celery, a bit of lettuce and a few slices of the world's smallest tomato (which didn't actually taste of tomato).
I was not impressed with the fact that it seemed 'chicken salad' actually meant fried chicken with kidney beans. I asked for a chicken salad because I didn't want fried chicken.
One redeeming thing was that the food wasn't too bad. The chicken was very hot and had quite a bit of flavour to it. My other half had fish. He said it wasn't terrible but he wasn't particularly impressed with it. My youngest had a mini fish. He ate about half of it. That doesn't say much for it as he loves his fish and eats them twice the size if they're nice!
As for the chips, well, they were a measly portion considering the price and they weren't that nice. I like my chips fluffy on the inside and brown on the outside. I think that's how chips are supposed to be. These were very light and I didn't find much of anything on the inside. There were two men on the table next to us who left half of theirs too. It's not because they were big portions.
On our way out, one of the staff was clearing up who bumped into me. He had clearly seen me as he walked towards me. He did say 'sorry' but it seemed more out of habit than courtesy.
So, all in all, yes the food is OK and the place is clean but it is expensive, the service is terrible and the waiting staff are rude so I will not be going there again and I would not recommend it to anyone else. read more