The activity planning is excellent. A recent Fall Festival was a fun experience for residents and…read moreguests. The care facility provides effective personal care for residents in assisted living and in memory care. Staff is very attentive to resident needs. The building, dining areas, living areas and activity areas are attractive and recently built. Spa services, all types of physical therapy, and medical care is available on site by certified professionals Nice place overall, worth the cost.

This is my family's review regarding The Residence at Fitz Farm. We moved our mom into memory care…read moreon April 5th, 2024 and moved her out on July 27th, 2024. I am writing this review two months after the fact to give time to process all that occurred and give an honest review. About one month into Mom's stay, she showed me bruises that were obviously from a fall. She then stated it was because someone pushed her for going too slow. We totally dismissed our mom's account and figured she had fallen during the night. We thought to put a camera in her room since another resident also had one to see what we could do to help Mom. That same day, I inquired to Morgan, the Director of memory care, what had happened and when. She had bandaged Mom's cut, but found her with a Band-Aid already on and didn't know any other details. I followed up a week later, but Morgan had still had no information for me. Two weeks later, we found the entire front of my mom's lower leg was severely bruised. When I asked Morgan about this bruise, she was unaware of it. Mind you, my mother is in dementia care and gets help daily with dressing and bathing. No one saw this bruise? At this point I contacted Brandi, the Director of Fitz Farm, to express my concerns about mom's bruises with no explanations and no communication with us. Brandi was very concerned since all bruises must be reported to the state; she said she would follow up and get back in touch with me. A few days later Brandi called to say a worker had in fact been physically abusing our mom and that she was fired immediately. We were in shock. A few days later on a Sunday afternoon we placed the camera in Mom's room and planned to tell Brandi about it the next morning. We did not get a chance because Sunday night at 12:30 a.m., I found my mother was being abused by another worker. I got my mother safe and called Brandi Monday morning. She was horrified at the evidence the camera caught and again immediately fired the second worker. While I appreciate the speed with which they terminated the abusive workers, there was no follow up from Brandi or Morgan concerning my mother. Only when I asked for a meeting, did we get one on Thursday. They offered no tangible steps on how to help our mom. Moving a dementia patient is very hard on them so we did everything in our power to keep her at Fitz Farm. The physical abuse stopped, but the neglect started. Memory care was short staffed from two firings and one worker who quit that same week. One day I showed up at 5pm and mom was still in her pajamas with no hearing aids in; she is basically deaf without them. Another day I was there for five hours and no activities were done with the residents. My sister visited 1-2 times weekly also and only ever saw one activity over two months. The regular scene was residents in front of the TV with no stimulation. One of the nightshift workers actually brought her newborn baby on her shift. A new resident who was very functional moved in about a month after our mom. A worker made a comment that "we need to get him medicated so he's easier to manage." We do not blame the workers because they were understaffed and overworked. Morgan stated to me that she had been requesting more help especially someone for activities, but management told her no. We tried to make Fitz Farm work for our mother, but after two more months with no changes, we moved her to the Providence Place of Dover. We had to move our mother because she was still being abused through neglect at Fitz Farm. During the first week at Providence Place, we received more communication than the previous four months at Fitz Farm. I do not know about the other neighborhoods at Fitz Farm but I wholeheartedly advise you to not place your loved one in memory care there. The neglect is still going on and I am doing what I can to help the residents that are still there.

My dad had lewey body dementia, and Rest Haven could handle that after his hospitalization for UTI…read more He did contract COVID there, and passed within 2 weeks of that. But, he entered care at the very end of his life, and I can't fault the reality of the pandemic. I called at all times of the day, overnight included, and was always connected with a nurse who was directly caring for my dad. They seemed to genuinely care, and I massively appreciated the personal stories and preferences they noted of his. They were sensitive and kind regarding his death. I will say he spent about two months there at the end of his illness, so it was not a long term arrangement, but I have nothing but soft spots and gratitude for the staff.

Rest Haven is a retirement home for the elderly. It is conveniently located across the street from…read morethe York Hospital, so medical emergencies can be taken care of quickly. My grandmother has lived here for years and seems to like it, considering the circumstances. Most staff I've encountered here are pretty friendly. The rooms feel very small to me, especially the 4 person room my grandmother lives in, but other rooming options are available if you have the $$$. They do offer various activities and programs to get the residents out of their rooms at least.

My mother is a resident of Country Meadows West York, memory care unit. She is receiving care far…read morebeyond my expectations. The staff are kind, caring, professional and so supportive. They make her feel comfortable, happy and instill a sense of purpose and belonging. The administration unit at this facility have gone above and beyond to make my mother and our family feel confident that we made the correct decision by allowing Mom to live here. I % recommend Country Meadows West York.

My mother-in-law is in the memory care unit. For the money she is paying to be there she is not…read moregiven the care that she needs. Our family just had a meeting with the managerlast month to go over her condition and any grievances that the family had. the manager said that these would be addressed and so far nothing has changed. Apparently, the manager does not know the difference between depends and pads as she told my wife today that she had between 10 to15 depends when it was pads. My mother-in-law as well as many other seniors does not like to get in the shower. The staff is suppose to call my wife when she refuses and with a little coaxing she will get in. We have not. received a call from the staff for a long time so apparently she is not getting in the shower. Finally, All of her clothing is to be marked identifying who it belongs to and the staff is suppose to wash everyone's clothing separately. This is also not happening. A lot of her clothing goes missing and other residents clothing ends up in her room. For almost $10,000.00 a month you might think she would get whole lot better care than she is receiving.

Please be careful who your hiring as cooks in the morning shift. There is a certain cook who is not…read morepureeing the food for residents and have had multiple choking moments and has a bad attitude

I was at Normandy Ridge from February 4 to February 16. My experience there was not very good when…read moreyou would call for a nurse. It would take forever to get help. I had fractured my ankle and was sent there for rehab. The physical therapy that I received was how to get in and out of a car went up up and down a couple of steps I wish shown how to wash and dress myself in the sink we would order our breakfast lunch and dinner the night before the next day we might get what we ordered or we would get a surprise. I had a roommate she was incontinent. She rang the bell for the nurse to help her to the bathroom. She waited two hours. I was supposed to have my diabetes medicine with my breakfast. I was lucky if I got it by 11:00 AM I was supposed to have anabiotic's and stuff after dinner. I was lucky if I got them before 10 PM there was no schedule on when when you got your meds, they were like fly by night. I would not recommend this rehab to anyone. Don't get me wrong. There was some good nurses there and nurses assistance, but I still wouldn't recommend this rehab for anybody. I had to give it one star so I was able to complete my review.

My wife and I moved to Woodcrest Villa one year ago. We have a beautiful two bedroom, 5th floor,…read moreapartment. We love it here, as does our dog Mona. There are plenty of activities, clubs, exercise classes, committee's, and entertainment to keep us busy. There is free transportation to the nearby Park City Mall, super markets, Leisure Lanes Bowling, Walmart, and Central Market to name a few. The food in the Garden Cafe for breakfast & lunch and dinner in either of the formal dining rooms has been excellent !!! The variety and quality of food is second to none. We eagerly await the opening of the new Viva Centre, which will house a new swimming pool, 300 seat theater, exercise area, and more. It will be the center of activity for all of Woodcrest Villa.

From the owner: Continuing care retirement community, retirement living, personal care, skilled nursingread more

Had to move Mom in as her mobility was decreasing and Paul was incredibly helpful in helping make…read morequick arrangements and offer the right level of assisted care. Unlike typical elderly care centers, our family was very pleased with how caring the staff was to residents. They genuinly want to help and are not just clocking in waiting to go home. That makes a world of difference when we have to leave, knowing she's in good care.

Staff treat other staff like garbage. A new employee who's close the me told me she was wrote up…read morefor not doing a job when she wasn't supposed to be there in the first place since she wasn't scheduled! Absolutely ridiculous management! Get it together!!

Amazing caring place. Staff was top tier from front office to Maint…read more My mom was only there for a short time but was treated like a family member. Definitely recommend!!

Cannot recommend. Place is literally a dump. The carpeting is saturated with urine & smells…read morehorrifically. Needs paint and repairs, sink dripping continuously etc. Armoire where patient hanging clothes were placed had the doors broken off of it (clothes were cleaned well). Most importantly short staffed and short of supplies. Quality of care is seriously lacking re. bathing, mouth care, turning & positioning etc. - apparently no one supervising this. Tray only came when asked for - seemed to be no one supervising this either. No nutritional supplements in sight. When the room floor was cleaned the bathroom floor was not. No call back when messages were left. You get the point, do not place your loved one there!